THE ALPHA IOTABPO STORY

Our journey as a young and dynamic team started off way back In November 2019 with a goal to increase potential across Southeast Asia, creating opportunities, and uniting cultures.

We launched our very first office in the heart of Cambodia where we onboarded a mix of Indonesian, Thai and Cambodian employees who are constantly helping out each other to unleash one of our main pillar cultures of being collaborative.

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UNITYIN DIVERSITY

Here at Alpha Iota BPO, we provide a range of solutions that focus on helping individuals and businesses alike in their efforts to define, implement, and capitalize on opportunities.

At present, we are based in the heart of Southeast Asia with team members from Malaysia, Cambodia, Philippines, Thailand, India, Vietnam and more.

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WE ARE
PRESENT IN THESE COUNTRIES

10

YEARS OF EXPERIENCE

88%

EMPLOYEE SATISFACTION RATE ANNUALLY

160+

NEW JOINERS YEARLY

11

TEAMS AND COUNTING

500+

PROJECTS COMPLETED

THIS IS HOW WE ROLL

ALL
ANNUAL DINNER
GATHERING
ENGAGEMENT

OUR SERVICES

FRONT OFFICESERVICES

At Alpha Iota, we provide a host of front office support from customer service to lead generation. Among the services offered are:

  • Customer service
  • Telemarketing
  • Helpdesk and technical support
  • Digital marketing
  • Lead generation
  • Virtual assistance

OUR SERVICES

BACK OFFICESERVICES

Our services do not end there, here is the list of solutions we provide for back office needs.

  • Data Entry
  • Technology building and management
  • Analytics and reporting
  • Finance
  • Human resources
  • Quality assurance
  • Project management

BE AN#ALPHAIOTANTODAY

We are young, creative and dynamic and we firmly believe that our success comes from our people-first mindset. Our workforce is diverse with dedicated teams located in different countries in the heart of Southeast Asia.

Thinking of experiencing the Alpha Iota culture for yourself? Join the #ALPHAIOTA team and kick-start your journey to success! Check out our vacancies below and apply today!

Attractive Salary Package

Annual Wellness Claim

Learning & Development

Young & Supportive Team

Inspiring Company
Core Values

Medical Claim

Diverse & Inclusive Culture

Work From Home
Opportunities

Team Engagement
Activities

Career Growth
Opportunities

MALAYSIA

Customer Service Executive

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

  • Retain the existing customers by building good rapport and providing customer satisfaction.
  • Delivering excellent customer service to customers via live chats.
  • Providing accurate information on products and services to customers.
  • Consistently meeting individual and team KPIs and goals.
  • Maintaining a high degree of integrity and confidentiality - keeping customers' information.

To be successful in this role, you will need to have:

  • Possess 1 years of working experience in any customer service industry, preferably in a Live Chat.
  • Able to converse and write well in English, Bahasa Malaysia, and Mandarin.
  • Fast typing skills.
  • Has critical thinking skills with a focus on issue resolution and customer satisfaction.
  • Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
  • Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
  • 9 working hours with 5 days of rotating shifts including weekends and public holidays.
  • Must have own laptop and good internet connection.

Senior Media Buyer Executive

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

  • Create, monitor, analyze, and edit performance marketing campaigns.
  • Measure the effectiveness of marketing programs and strategies.
  • Executing marketing campaigns via Facebook ads, traffic sources, Google ads, and other marketing tools.
  • Prepare performance reports for management.
  • Experiment with new platforms and channels.
  • Ensure ads are creative and displayed appropriately.
  • Monitor costs and return on investment.
  • Collaborate with other departments (creative, copywriting, project management, etc.) to optimize the performance of marketing campaigns.
  • Manage and execute marketing projects, ensuring they are delivered on time and meet specified objectives.

To be successful in this role, you will need to have:

  • At least 2-3 years of experience managing paid social media advertising portals.
  • Strong understanding of advertising and marketing principles, particularly for online audiences.
  • Expertise in market research, ad copy creation, testing, and optimization.
  • Passionate about ideation and in tune with Malaysia's social media trends and stories.
  • Strong written and verbal communication skills in both English and Mandarin.
  • Proven ability to think critically and work proactively in a fast-paced environment.
  • Flexibility to handle additional hours when necessary to meet deadlines and project demands.
  • A passion for driving business growth.

Senior SEO Executive

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

  • Perform standard SEO enhancements (meta info, internal link, etc.)
  • Provide SEO strategies to the team
  • Perform link building
  • Be involved in the brainstorming process for SEO strategies
  • Improve website CTA and user experience
  • Perform regular checks on website SEO performance
  • Optimize content to be SEO-friendly
  • Conduct keyword research
  • Ensure websites are fully indexed by Google
  • Identify SEO opportunities
  • Create and manage redirections

To be successful in this role, you will need to have:

  • Efficiency in written and spoken English
  • Preferred candidate has experience in blackhat SEO
  • Min. 2-4 years working in an SEO-related role
  • Adept at using WordPress
  • Good knowledge of Google Analytics
  • Good knowledge of Google Search Console
  • Knowledge of SEO tools like Ahrefs, SEMRush, SERanking, and others

Senior Video Editor

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

  • Work collaboratively with junior video editors to develop video and still content concepts.
  • Proactively contributes conceptual and executes ideas to improve the quality of the end product.
  • Actively shares new filming and photo techniques, style inspiration, and reference visuals to inspire creative team leads.
  • Offers multiple edit options for internal and client team partners.
  • Effectively manages time and tasks with various projects and deadlines.
  • Embraces a collaborative edit process with internal and client team partners.
  • Proactively communicates ideas and opportunities for visual storytelling throughout the post-production process.

To be successful in this role, you will need to have:

  • 5+ years of video editing experience with a strong portfolio.
  • Proficient in editing long-form and short-form videos in e-commerce.
  • Creative background in filmmaking, videography, media, art, communication, photography, and technology.
  • Comprehensive understanding of producing high-quality films or videos.
  • Hands-on experience with film and video content production.
  • Skilled in Adobe Premiere Pro and After Effects.
  • Attention to detail to ensure edits align with project objectives.
  • Ability to multitask and manage multiple projects simultaneously.
  • Capable of bringing project goals to life.
  • Experience with sound effects, music, and transitions in video editing.
  • Proficient in creating visual representations for planned edits.
  • Fluent in Mandarin and English.
  • Strong collaboration skills with other creative professionals.

Telemarketing Executive

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

  • Perform outbound sales calls to customers on existing databases.
  • Cold-calling prospective clients and explaining our products to them.
  • Upsell the products to customers by sharing the company's promotions or deals.
  • Meet or exceed projected monthly KPIs.
  • Building rapport with customers and maintaining good relationships.
  • Follow prepared sales scripts to provide accurate information about a product, features, and benefits.
  • Able to handle difficult clients and continually improve sales techniques.
  • Promote products or services using persuasive language and techniques.
  • Suggest new ways to promote company offerings, create organic growth, and increase reach to consumers.

To be successful in this role, you will need to have:

  • Possess a minimum of 1-2 years of experience in telemarketing, telesales, or conducting sales calls.
  • Demonstrated ability and comfort in engaging in daily sales call activities.
  • Proficient in utilizing computers, equipped with a robust internet connection, and possess a dedicated work laptop.
  • Fluent in both English, Malay, and Mandarin.
  • Capable of effectively managing multiple tasks, setting priorities, and adeptly managing time.
  • Exemplary attention to detail to ensure adherence to high-quality standards in deliverables.
  • Proficiency in identifying, conceptualizing, and championing innovative and unconventional solutions.

THAILAND

HR Generalist (Remote-based)

Join Our Alpha Iota Family, Where Everyone Wins!

  • Exciting Work-from-Home Opportunities
  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly looking for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

As an HR generalist, you will be responsible for various tasks and responsibilities. Your aim is to create an efficient and harmonious work environment while supporting the company's overall goals and objectives. Here is a breakdown of your key responsibilities:

What would you be doing:

    • Conduct salary research to ensure competitive compensation packages for newly created positions.
    • Source, arrange and coordinate interviews with candidates through various channels.
    • Prepare salary proposals for selected candidates.
    • Manage the onboarding process for new hires.
    • Handle the exit process for departing employees.
    • Address internal employee queries on HR-related topics.
    • Handle employee complaints and grievances.
    • Assist in the development and implementation of HR policies.
    • Address disciplinary issues and follow appropriate processes.
    • Resolve issues promptly to enhance job satisfaction.
    • Assess training and development needs.
    • Designs and develops end-to-end learning solutions based on analysis and conducts content/ material review sessions with internal stakeholders as needed.
    • Create and deliver e-learnings with interactivity levels that range from basic (i.e. static text and images on the screen) to advanced (i.e. multi-part, branching simulation activities).
    • Gather and analyze data to provide HR reports and surveys.
    • Compile statistics related to HR activities.
    • Provide administrative support for HR processes.
    • Maintain up-to-date employee personnel files and records.
    • Undertake any additional responsibilities or projects assigned to you.

To be successful in this role, you will need to have:

  • 1-3 years of experience as an HR Generalist.
  • Excellent communication and interpersonal skills.
  • Strong ethical values and cultural awareness.
  • Fluent in both Thai and English languages.
  • Proficient in Microsoft Office, including PowerPoint, Excel, and Word.
  • People-oriented mindset with a solid understanding of HR functions, labor legislation, and HR administration.
  • Strong written and verbal communication skills.
  • Meticulous attention to detail.
  • Skilled in data analysis and management, making informed decisions based on data.

Telemarketing Executive (Thai Speaker)

Join Our Alpha Iota Family, Where Everyone Wins!

  • Lucrative Salary Package
  • Learning & Development Programs to Upskill Yourself
  • Employee Accommodation & Food Allowance
  • Tons of Health and Wellness Perks & Benefits
  • Motivating and Supportive Team

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

  • Perform outbound sales calls to customers on existing databases and can bring a good conversion rate.
  • Cold-calling prospective clients and explaining our products to them.
  • Upsell the products to customers by sharing the company's promotions or deals.
  • Meet or exceed projected monthly KPIs.
  • Building rapport with customers and maintaining good relationships.
  • Follow prepared sales scripts to provide accurate information about a product, features, and benefits.
  • Able to handle difficult clients and continually improve sales techniques.
  • Promote products or services using persuasive language and techniques.
  • Suggest new ways to promote company offerings, create organic growth, and increase reach to consumers.

To be successful in this role, you will need to have:

  • Possess a minimum of 1-2 years of experience in telemarketing, telesales, or conducting sales calls.
  • Demonstrated ability and comfort in engaging in daily sales call activities.
  • Proficient in utilizing computers.
  • Able to speak in English and Thai.
  • Capable of effectively managing multiple tasks, setting priorities, and adeptly managing time.
  • Exemplary attention to detail to ensure adherence to high-quality standards in deliverables.
  • Objection handling for the customer, conceptualizing, and championing innovative and unconventional solutions.

Transactions Executive (Thai Speaker)

Join Our Alpha Iota Family, Where Everyone Wins!

  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly looking for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

  • Process and oversee daily transactions, including deposits and withdrawals, ensuring accuracy and efficiency.
  • Respond to operational support requests, addressing payment discrepancies, failed transactions, and other inquiries.
  • Assist with manager-assigned tasks, such as transaction reporting and investigating anomalies.
  • Analyze transaction data to identify and resolve issues promptly.
  • Manage and resolve customer complaints related to payments, handling complex cases when necessary.
  • Document customer interactions and transaction issues in internal systems for future reference.
  • Report recurring or emerging transaction problems to support continuous improvement.

To be successful in this role, you will need to have:

  • 0-3 years of experience in transaction processing or a relevant industry; Fresh Graduates are encouraged to apply.
  • Highly motivated and results-driven.
  • Willing to work 12-hour shifts on a rotational schedule, with 6 rest days per month.
  • Familiar with customer service principles and proficient in Microsoft Office (Word, Excel, and PowerPoint).
  • Proficient in Thai; English proficiency is an added advantage.
  • Willingness to relocate internationally.

Enjoy a compensation package that rewards your skills and dedication:

  • Opportunities within a company with a solid track record of performance.
  • Fantastic work culture and friendly work environment.
  • Twenty-one (21) days of annual leave in a year.
  • Additional leaves like maternity or paternity, hospitalization, and marriage are all provided.
  • Extra benefits like meal allowance, night shift allowance, and medical coverage.
  • Free accommodation (including electricity, water, and internet)
  • Daily transportation to the office and back from the office.
  • Annual festival celebrations.

BANGLADESH

Telemarketing Executive (Bengali Speaker)

Join Our Alpha Iota Family, Where Everyone Wins!

  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Tons of Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

  • Perform outbound sales calls to customers on existing databases.
  • Cold-calling prospective clients and explaining our products to them.
  • Upsell the products to customers by sharing the company's promotions or deals.
  • Meet or exceed projected monthly KPIs.
  • Building rapport with customers and maintaining good relationships.
  • Follow prepared sales scripts to provide accurate information about a product, features, and benefits.
  • Able to handle difficult clients and continually improve sales techniques.
  • Promote products or services using persuasive language and techniques.
  • Suggest new ways to promote company offerings, create organic growth, and increase reach to consumers.

To be successful in this role, you will need to have:

  • Possess a minimum of 1-2 years of experience in telemarketing, telesales, or conducting sales calls.
  • Demonstrated ability and comfort in engaging in daily sales call activities.
  • Proficient in utilizing computers, equipped with a robust internet connection, and possess a dedicated work laptop.
  • Fluent in both English and Bengali.
  • Capable of effectively managing multiple tasks, setting priorities, and adeptly managing time.
  • Exemplary attention to detail to ensure adherence to high-quality standards in deliverables.
  • Proficiency in identifying, conceptualizing, and championing innovative and unconventional solutions.

CAMBODIA

Transactions Executive (Khmer)

Join Our Alpha Iota Family, Where Everyone Wins!

  • Learning & Development Programs to Upskill Yourself
  • Lucrative Salary Package
  • Health and Wellness Perks & Benefits
  • Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!

What would you be doing:

  • Process and oversee daily transactions, including deposits and withdrawals, ensuring accuracy and efficiency.
  • Respond to operational support requests, addressing payment discrepancies, failed transactions, and other inquiries.
  • Assist with manager-assigned tasks, such as transaction reporting and investigating anomalies.
  • Analyze transaction data to identify and resolve issues promptly.
  • Manage and resolve customer complaints related to payments, handling complex cases when necessary.
  • Document customer interactions and transaction issues in internal systems for future reference.
  • Report recurring or emerging transaction problems to support continuous improvement.

To be successful in this role, you will need to have:

  • 0-3 years of experience in transaction processing or a relevant industry; Fresh Graduates are encouraged to apply.
  • Highly motivated and results-driven.
  • Willing to work 12-hour shifts on a rotational schedule, with 6 rest days per month.
  • Familiar with customer service principles and proficient in Microsoft Office (Word, Excel, and PowerPoint).
  • Proficient in Khmer; English proficiency is an added advantage.

Enjoy a compensation package that rewards your skills and dedication:

  • Opportunities within a company with a solid track record of performance.
  • Fantastic work culture and friendly work environment.
  • Twenty-one (21) days of annual leave in a year.
  • Additional leaves like maternity or paternity, hospitalization, and marriage are all provided.
  • Extra benefits like meal allowance, night shift allowance, and medical coverage.
  • Free accommodation (including electricity, water, and internet)
  • Daily transportation to the office and back from the office.
  • Annual festival celebrations.
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ALPHA LEARNING

At Alpha Iota, our employees are our greatest assets. Through our comprehensive training programs, we empower our employees to thrive paving the way for countless opportunities.

By investing in their skills and knowledge, we're not just enhancing their career; we're investing in their success.

Here's a sneak peek into our fun virtual training programmes!

Join us and experience the transformative power of learning, because when you succeed, we succeed!

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