In-Depth Guides

• A state-by-state guide to AI laws in the U.S.

  In lieu of federal regulation, U.S. states are proposing and enacting AI laws of their own. This up-to-date breakdown by state can help the C-suite keep tabs on developments.

• What is Microsoft Copilot? In-depth guide to versions and uses

  Microsoft Copilot is an artificial intelligence (AI)-powered chat service that integrates with many other Microsoft applications and services to support user efficiency and productivity.

• CrowdStrike outage explained: What caused it and what’s next

  A CrowdStrike update caused a massive IT outage, crashing millions of Windows systems. Critical services and business operations were disrupted, revealing tech reliance risks.

• What is threat detection and response (TDR)? Complete guide

  Threat detection and response (TDR) is the process of recognizing potential cyberthreats and reacting to them before harm can be done to an organization.

• ESG strategy and management: A guide for businesses

  ESG initiatives can help boost business success. This guide takes an in-depth look at creating and managing an ESG strategy to benefit a company and its various stakeholders.

• The ultimate guide to contact center modernization

  Advanced technologies, omnichannel support, agent performance, data security and ROI are keys to modernizing contact centers, but AI integration and customer personalization dominate.