At Amwins, we succeed together — and have a good time doing it.
We know people don't leave companies.
They leave cultures — which is why we work so hard on ours.
At Amwins, we thrive on collaboration, not cutthroat competition.
Our teams work together to help each other succeed, and we do right by our clients so they can do right by theirs.
First and foremost, we invest in our employees.
That investment shows in everything we do; education and development programs, comprehensive and competitive benefits, and an organizational structure that's 43% owned by employee shareholders.
Our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace that reflects the communities we serve.
You will have the opportunity volunteer within Amwins through a wide range of committees and in your community through the Amwins Foundation and Summer of Service.
Working at Amwins means you love what you do, how you do it and, ultimately, who you do it with.
Whether it's today or 150 years from now, we continue to invest in our culture and your development so opportunities for growth and career advancement are never in short supply.
At Amwins, we win together — and have a good time doing it.
Learn more about us at amwins.
com.
We see you in Amwins blue!
Join our team in Hunt Valley as a Customer Service Representative!
The Customer Service Representative will provide administrative and customer service support to Broker Select and Legacy Accounts (Clients) and the Sales and Sales Support Teams.
This position is in office with a hybrid schedule: 3 days in the office and 2 days from home after training requirements have been met.
Our Service representative are a vital part of our team:
Assist with all servicing issues, related products, and services
Act as liaison between Sales/Sales Support and Clients on post sale/renewal needs (enrollments and ID Cards, etc.
).
Act as liaison between Clients and insurance carriers (claims issues)
Complete enrollment, claims, HRA, and FSA audits as required
Receive all applications (new and existing groups) and review them for completeness, acquire missing information, and forward them for processing or process them directly with carriers as appropriate
Initiate contact with clients by telephone or email regarding questions or problems
Recommend opportunities for automation and/or reorganization and discuss them with management
We are looking for people with:
A Health and Life license is preferred, but not required
3+ years customer service experience in insurance sales
The above is intended to describe the general content of and requirements for the performance of this job.
It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No direct inquiries, please.
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