L&C Mortgages Reviews

They are dreadful!!! Don’t phone you when they have arranged a time to do so then 2/3 weeks later they contact you again, take all the necessary information which took up to 2 hours they going to send me a spreadsheet for further information and agreed to contact me 2 days later that was 10 days ago and still no spreadsheet or contact.
So unprofessional would not recommend.

LCH

Date of experience: 15 November 2024

Excellent service with very good knowledge and very helpful and best of all it's FREE
THANKS

Date of experience: 23 November 2024

Jesse Drew was my mortgage broker for my first home purchase.

He was absolutely fantastic across every metric. Provided concise and useful advice patiently and respectfully despite me needing a lot of explanation as I built up my understanding of how it all works.

Responsive and fast acting, he made the mortgage aspect of buying a house a breeze!

I will ALWAY recommend L&C to all my family and friends when they need a mortgage in the future.

Date of experience: 08 November 2024

Olly was an excellent mortgage adviser. Made remortgaging straight forward, explained our options and advised what was best based on our circumstances. Had no issues throughout the whole process.

Date of experience: 04 November 2024

Alan and Paris were outstanding with their knowledge and helpfulness towards me regarding this matter and managed to get me a mortgage for my property. Thank you very much for all your help. I will definitely be recommending you. Kind regards, Andre

Date of experience: 08 November 2024

We had Beth Gates helping us with our mortgage. She honestly went above and beyond for us. Regularly updating us with any changes/paper work that needed signing. She was extremely helpful. A credit to the company.
Next time we hope we have her assistance again!!

Many thanks
Daniel & Sarah

Date of experience: 06 November 2024

Excellent service throughout, providing great advice and taking us through every part of the process. Slight frustration in that they weren't able to find us a better deal than we could find ourselves online, but still useful to have guidance throughout the process

Date of experience: 14 November 2024

As a first time buyer i was confused at first but london & country made it simple steps for me .
All round great service

Date of experience: 21 November 2024

The rep was always in contact and at hand when needed.
Made the hole experience pretty relaxed and easy to cope with.
Top job.😁

Date of experience: 20 November 2024

Always a great service and very helpful. They remove the stress from the process

Date of experience: 23 November 2024

We have always worked with the same advisor, Ryon, and they are so professional and clear. We are very lucky to have them - they make this a frictionless and painless experience.

Date of experience: 10 November 2024

Alan Strokoe, my main contact was super helpful, got me a good deal, answered all the questions and was very prompt. The case team of Demi and Carly were also super helpful. Very happy with the service, would definitely recommend the team and L&C

Date of experience: 09 November 2024

So I'm not the most tech savvy person and struggle with portholes emails and the like.the two agents Mohammad and Claudia who took care of my case were absolutely amazing at helping me sort out any issues that I had and even uploaded documents for me that I struggled to submit.both agents were very patient with me as I tried to negotiate with just a mobile phone.its always a stressful time for me doing this alone but with there help and patience they took a lot of the stress out of the experience for me.i can't thank them enough for there help and time and I will be using L&C again for a third time when my new mortgage comes up for renewal.in these worrying financial times it's good to have a company you can rely on and trust in to make sure your getting the best deal available.so I hope that Mohamed Miah and Claudia Phillips get recognised for going above and beyond for a very clumsy customer.i would of left 5 stars but the initial agent let me down in the first week and couldn't be reached again witch did leave me feeling very undervalued as a repeat customer.

Date of experience: 09 November 2024

Friendly and helpful advise from knowledge advisors. Helped navigate a couple of issues with re-mortgage.

Recommended.

Date of experience: 15 November 2024

Excellent service, as a first time buyer with no clue of the house buying process, I really don’t think I could have secured my home without the help I have received from Samuel & Caitlin!

All my questions & queries were handled promptly and professionally, I never felt rushed off the phone and was reassured during all stages.

I will be recommending L&C to all friends and family, I couldn’t rate them high enough!

Date of experience: 07 November 2024

Ultimately all about the engagement. Duncan Frew was knowledgeable, diligent, and just came across a really nice guy to deal with the entire process. Always felt we could have an open conversation and am happy I understood a variety of options available

Date of experience: 28 October 2024

I am writing this complaint regarding a mortgage application I have just had to cancel due to losing the house. The reason we lost the house is because of how long everything was taking. Not only that, all our estate agent wanted was constant updates on where we were application wise. However, due to our case manager Caitlin Price being completely unreachable for over a week as well as how long everything was taking, we lost the house.

Not only this but we we encouraged by advisors working at this company to pay for a surveyor, life insurance and land searches before we even received any offer. Due to us listening to ADVICE from an ADVISOR as we had no clue how any of the process worked we have now lost almost £1000 for absolutely no reason.

I am absolutely appalled by how I have been treated by this company and I hope that going forward no one ever has to go through what we have during this poor excuse of a service
Our only saving grace was our original advisor David who was extremely helpful in our original enquiry. I just wish the rest of the staff had even a portion of his competence

Date of experience: 13 November 2024

Always helpful and thorough. Even if our present deal falls through (survey issues!) I would go back to L&C they've been brilliant throughout.

Date of experience: 13 November 2024

This was my partners and I first time buying a house, with little knowledge on how any of it worked. Luke worked very closely with us to help find a mortgage with our limited finances and credit, and explained every option at every step of the way. And through all the bumps we had, he was able to find new offers to fit our individual needs! I will definitely be recommending to more people! We will be moving in next week, and it was all thanks to Luke.

Date of experience: 02 November 2024

As a first-time buyer I had many apprehensions about searching for lenders, solicitors etc. Ryan at L&C was super helpful and really took the burden off my shoulders. He found me just the right mortgage product for my needs and even helped me to get in touch with an amazing conveyancer.

I was able to track the progress of my application very easily and could contact Ryan at any time to ask questions and discuss the progress.

I would recommend L&C Mortgages to anyone who is looking to buy a property, especially if you're a first-time buyer who needs expert guidance through the whole process.

From start to finish, L&C Mortgages made the journey so easy by carrying the burden for me. Definitely a Gold Star service! Thank you so much for all your hard work, I really appreciate it.

Date of experience: 10 November 2024