58 total
Good product. 4 stars rather than 5 as would benefit from some clear guidance notes about how to deposit money into holding account and how/when it will be transferred to chosen product, but customer service from Rohan was excellent in helping me to rectify mistakes.
Date of experience: 06 November 2024
Reply from Prosper
Thanks for taking the time to review us Rebecca and we note your feedback on being clearer with our instruction. We are working on this in the app now. Thank you!
I strongly advise caution when dealing with Prosper Bank. Here are two significant issues I encountered:
Fixed Rate Account: I opened a fixed-rate account at the beginning of October. After receiving confirmation from Prosper Bank that my funds had been received and would be transferred, I believed the account was active. The app displayed the account and balance as if the funds had been successfully transferred. However, I later discovered that the funds had never actually been transferred to the fixed-rate account, and I was never informed by Prosper Bank that there had been an issue with opening the account.
95-Day Notice Account: When I opened this account, funds were taken from my deposit account when they should have gone to the fixed-rate account. I only realized this oversight when I saw that the funds hadn’t been moved as expected. After contacting customer service, I was informed that the transfer had not been completed because the offer was no longer available—information I should have received much earlier.
Additionally, when I checked my 95-day notice account today, I discovered that the interest rate had been reduced—without any prior notification. I would have expected Prosper Bank to inform me of such a change, as most banks do, especially when it impacts financial decisions.
I've since closed the notice account, though I must now wait 95 days to access my funds. Based on this experience, I will not be using Prosper Bank again.
Date of experience: 04 November 2024
Reply from Prosper
We are so sorry that you have had such a bad experience and we hope to rectify it directly with you. Sincerely, Prosper team.
My first move on to Prosper App had a minor glitch but this was dealt with by the support function within the app. Rohan what a star!!
The whole experience has been wonderful and I strongly recommend Prosper to all who want a no fuss investment platform which offers great products!!
Big thank you to the Prosper team.
Date of experience: 16 October 2024
Reply from Prosper
Thank you for this lovely review!
Opened an account via the app which was straightforward and easy. A couple of small glitches setting this up but contract with customer service was good and they were sported out easily. They are clearly working hard to have good customer service operation which certainly builds confidence in their operation
Date of experience: 08 October 2024
Reply from Prosper
Thank you for your feedback. We really appreciate it.
I transferred my pension into Prosper, the whole process took a few weeks and they delays were mainly caused by the ceding scheme, app is quite basic as it stands but I’m sure it will be developed over time. Ability to trade ETF with no fees or platform charge is revolutionary, service has been good and emails responded to same day usually. Could increase fund range again I’m sure it will come
Date of experience: 04 September 2024
Reply from Prosper
Thank you for this review. Thanks for recognising that we are just at the beginning and we are here to improve our product and service every day to bring you more of what you need for your long term savings and investments!
Prosper offers great value for long-term ETF investors and savers like me. I am now regularly investing in two ETFs and have opened two savings accounts via the Prosper app. In fact, it's the best value I've found with a wide enough selection of zero and low fee funds for most investors. The savings accounts also offer some of the best on the market and it's so simple to open an account with one of the partner banks like Santander and Sainsbury's Bank. Hopefully I'll save thousands in fees in the coming years compared to other platforms/ fund managers like HL, Vanguard etc. The app is simple, error-free and the support is very responsive. Highly recommended.
Date of experience: 20 August 2024
Reply from Prosper
Thank you for this review! It is great to hear that we are delivering a high level of service at this early stage of our journey. Feedback is everything to us as we look to improve and grow quickly so that more people can Prosper.
I have transferred over two pensions to Prosper. Both went smoothly and investing them in the etfs avaliable were incredibly slick.
As a new company, the app is concise (some might say bare bones) but I've had no problems with it at all. When emailing with a member of staff, they were helpful and responsive.
Personally, I would like them to offer accumulation etfs, and also gold, or similarly esoteric things you can't get elsewhere. Some of the details of their marketing offers are not always well delineated.
I'm happy to recommend this company.
Date of experience: 29 August 2024
Reply from Prosper
Thank you for this great feedback. It's good to hear you have had a good experience talking to us and yes, the app is indeed pretty bare bones today. As CMO I take full responsibility for the lack of clear delineation in our marketing offers and I'm pleased to tell you that we are prioritising copywriting upgrades right now so I hope you will see improvement quickly and please just let me know if you have a specific issue I can address for you.
Slick, clean and easy to you use and understand. Lots of work being done on the app, so you see improvements to user experience.
Investing into funds can be a complicated process, Prosper definitely cuts the complication and helps you get started. And that's what matters :)
Date of experience: 28 August 2024
Reply from Prosper
Thanks for your review Matthew. We are indeed making improvements every day and so grateful to our customers for being with us at this early stage! The best is yet to come!
Having recently joined and moved my SIPP over I would highly recommend Prosper, there was a few issues getting the funds released from my prior platform who dug their heels in a bit but the Prosper customer service was great and helped get things moving along. The platform fees can't be beaten elsewhere and I look forward to my investments growing over time.
Date of experience: 04 June 2024
Reply from Prosper
Thank you for this review! It is so helpful to us at this early stage to have people feeding back their experience! Thanks
I met with the representative of the Prosper who explained what company works and how the transfer can be done with details. That made decision easy.
The process of transferring my pension founds was easy and strait forward.
Date of experience: 16 May 2024
Reply from Prosper
Thank you for your review!
Clean, logical user interface and investment journey as well as low fees and a great fund range.
Had deposits credited really fast so I could get on the job of choosing funds very promptly. Looking to keep adding to my SIPP on a monthly basis!
Date of experience: 26 August 2024
Reply from Prosper
Thank you for your review! Recurring payments are on the priority list for next features to come on the app. Thank you again for being with us at this early stage of our journey.
Although they are a newcomer, I have found the team at Prosper efficient, friendly and very helpful. They have proved to be very keen and enthusiastic toward any interaction with them. The service they offer is great value and makes so much sense. Other platforms are more opaque and ambiguous, whereas Prosper strive to make the whole process as clear and transparent as possible. It feels like a safe and efficient home for your investments, run by a team with a proven industry background.
They are going from strength to strength with new products being offered regularly, and will soon be a one-stop shop for all of your investment needs.
It is unusual to find that the most efficient and cost effective solution is also the model of simplicity to use and interact with.
I hope that they do indeed 'Prosper' as that can only benefit customers such as myself.
Date of experience: 30 August 2024
Reply from Prosper
Thank you for this review!!
I opened an account with Prosper Savings.
I had a problem that was resolved quickly. Thanks to Rohan on the support team.
Date of experience: 15 October 2024
Reply from Prosper
How kind of you to leave this feedback. We really appreciate it.
Works beautifully with not only access to wide mix of world class funds but also some great saving accounts products. Really pleased with their customer support too.
Date of experience: 26 August 2024
Reply from Prosper
We'll take beautiful any day! Thank you for your feedback and we're so happy that you were pleased with our customer support.
Downloaded app and created profile then opened a 6mth account. Next time logged in no account had been opened. Contacted customer services, they said profile had been created, no account open. Tried to login again and it seemed to want to create another account and said my NI number was already used. Very frustrating and opened a Raisin profile and account within minutes.
Date of experience: 13 September 2024
Reply from Prosper
Hi there, this does sound very frustrating and we are sorry about that. Can you please contact customer support at [email protected] so that we can understand your case and resolve it for any future members? Thank you for your feedback!
Very impressed so far with the app, selection of funds and customer service.
I transferred a pension from Fidelity, the Prosper team were great at keeping me up to date on progress.
None of us know by how much our investments will grow over the coming years, but what we can control is costs. Prosper's great selection of approx 30 funds where all charges (OCF and transaction costs) are rebated, as well as a decent selection of other funds, seems like a winning combination to me.
Date of experience: 16 February 2024
I opened my Prosper account via the app and selected a savings account to open. To add funds I selected manual rather than open banking but the app still connected to my personal bank account via open banking which I don't trust. I then had a question regarding the savings account I had selected so I called the Prosper telephone line and was answered by a receptionist who is only able to take your phone number and say that someone will call you back. Its been 2 days now and no call back. I have called again this morning, same scenario and still no call back.
The app itself is very basic with very little information and no support. For example, I select my saving account that says 'awaiting payment' but there is no option to make a payment. Also, one of my documents will not download and is in a perpetual state of 'downloading'.
I have now made 3 phone calls and understand from the lady I spoke to that the calls are put through to a 3rd party phone answering service who simply log the call and request a call back.
Date of experience: 01 October 2024
Reply from Prosper
Hi there, thanks for leaving us this feedback. We are really sorry that your experience has been so poor. This week we have had unusually high amounts of traffic to our customer support because our accounts have been featured widely across comparison tables and in articles on line. We are really sorry that you haven't been called back. Would you be open to talking to us today so that we can try to better understand where we have gone wrong and try to make amends? If you could message us in the app or email us at [email protected] we will call you back.
absoluteley ridiculous, unable to tranfert money to the account i opened. no help form CS. cannot have acces to account number or sort code to transfer money through the app. i have lost money because of your uncompetency, around 50 pounds i am furious, dont open any account with them
Date of experience: 29 August 2024
Reply from Prosper
We're so sorry you feel this way. We'd like to continue to fix your issue. We can then understand why you didn't receive the account number and sort code to transfer money to your account and make any changes needed to make sure the issue doesn't occur again.
Update,after a small teething problem abs everything being sorted,a friendly company x
Date of experience: 26 September 2024
Reply from Prosper
Thank you so much for this feedback Michael.
The Prosper savings app is very transparent and easy to use with a wide range of investing options. It’s my favourite savings app by far.
Date of experience: 01 September 2024
Reply from Prosper
Thank you Matthew!
