Warren Hammond

New podcast alert 🎙️ Harnessing Data, Nurturing Culture, and Adapting Growth Strategies for Scaling Success Join us to lift the hood on the development of MaxContact, a cloud-based call centre platform designed to help teams reach the right people, at the right time, with Co-Founder and CEO Ben Booth. Are you wondering how to better 🔍 leverage data for growth while maintaining a strong company culture? Or perhaps how a strategic rebrand can help scale operations? Ben talks through how they've overcome challenges along the way with innovative product development 🛠️ navigating complex business transitions like management buyouts and succession planning 🌐 adapting to the rapidly evolving tech landscape and market needs 🤝 and nurturing internal talent. Whether you're an aspiring entrepreneur or a seasoned leader, you'll find valuable insights and practical strategies to thrive in the tech industry. Shoutout to Chris McGowan, that's a wrap 🎬 🔗 Listen wherever you get your podcasts: 💻 𝗧𝗵𝗲 𝗦𝘁𝗮𝗿𝘁-𝗨𝗽 𝗗𝗶𝗮𝗿𝗶𝗲𝘀 𝗛𝘂𝗯: https://shorturl.at/JKsTW 🤳 Spotify: https://shorturl.at/h0yLd 🍏 Apple Podcasts: https://shorturl.at/thqpB 🎧 Amazon Music: https://shorturl.at/e8qp2

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At JD&Co, we build leadership teams at two key growth stages: ⁠ ⁠ 💥 We help Series A-C stage founders hire their first SLT, C-Suite and Board⁠ ⁠ 💸 We help later stage scaleups augment their leadership teams ahead of an exit event⁠ ⁠ Acknowledged as industry-leaders across the European founder and VC communities, over the last 12 years we’ve hired hundreds of leaders globally, for businesses that have raised billions, and gone on to IPOs, acquisitions, trade sales and liquidity events.⁠ ⁠ 🚀 Can we help you grow your rocket ship? We'd love to hear from you.⁠ ⁠ #executivesearch #csuite #startup #scaleup #startuphiring #leadership #talent #boardofdirectors #entrepreneurship #hiring

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++ Paycorp Group Expands into Embedded Business Funding in South Africa and UK ++ Paycorp, a leading payment solutions provider with over two decades of experience, is expanding its offerings to include embedded business funding in South Africa and the UK. This move signifies Paycorp’s continuous innovation in shaping the future of payments across its operating regions. "We’re delighted to partner with payment platforms, enhancing their merchant offering and increasing loyalty with turnover-based business funding. Eligible customers can get truly pre-approved, frictionless funding at the click of a button, eliminating rejection anxiety and empowering businesses to capitalise on growth opportunities amid challenging economic circumstances." - Jonathan Field, Managing Director, Recap "Paycorp’s technology platform is the backbone of our payment ecosystem, enabling low-cost global transaction processing from our South African hub. Paycorp has evolved from a South African ATM business into an international payments provider, seamlessly moving into multiple payment verticals and geographies and is a partner of choice for businesses to elevate their payment capabilities and expand globally." - Steven Kark, co-founder and CEO, Paycorp #techafricanews #africa #fintech #technology #payment #ecosystem #payment #verticals #business #innovation #growth

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Enhancing Tealium's Potential: Why Partnering with TagDataTrust on Support Retainer is the Way to Go Maximising the potential of Tealium requires more than just its implementation; it demands ongoing support and optimisation tailored to specific business needs. This is where partnering with an agency on support retainer, particularly TagDataTrust, can truly make a difference. Understanding Tealium's Significance Before delving into the benefits of having an agency on support retainer, let's first recognise the importance of Tealium in the realm of digital marketing. Tealium serves as a centralised platform for managing tags, providing businesses with the capability to deploy and update tracking codes efficiently. By consolidating tags through Tealium, organisations can enhance website performance, streamline data collection processes, and gain deeper insights into customer behaviour. The Value of Ongoing Support While Tealium offers a robust set of features, effectively leveraging its capabilities requires continuous attention and expertise. This is where partnering with an agency like TagDataTrust proves invaluable. With a support retainer in place, businesses can access a dedicated team of experts who possess in-depth knowledge of Tealium's functionalities. From initial setup and configuration to ongoing maintenance and troubleshooting, having a reliable support system ensures that Tealium operates seamlessly, maximising its impact on business outcomes. Why TagDataTrust Stands Out With a proven track record of success working with top FTSE 100 companies, TagDataTrust understands the intricacies of Tealium implementation and optimisation, enabling businesses to extract maximum value from their investment. Whether it's customising data layer structures, configuring tag firing rules, or troubleshooting integration issues, TagDataTrust's team of seasoned professionals ensures that Tealium aligns with the unique objectives and requirements of each client. The Benefits of Partnership Partnering with TagDataTrust on a support retainer basis offers a multitude of benefits: Expert Guidance: Gain access to experienced Tealium specialists who provide strategic guidance and technical expertise tailored to your business needs. Efficient Problem Resolution: Receive timely assistance and proactive monitoring to address any issues or challenges that may arise, minimising downtime and optimising performance. Continuous Improvement: Leverage ongoing optimisation efforts to enhance the effectiveness of Tealium implementations, driving better data insights and informed decision-making. Cost-Effective Solution: By outsourcing Tealium support to TagDataTrust, businesses can benefit from high-quality assistance without the overhead costs associated with hiring and training in-house resources. #tealium #tagmanagement #analyticsretainer

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Ready to revolutionise your business strategy? Explore the transformative insights behind Spitfire Inbound's integrated customer journey approach. Discover how we align touchpoints and drive success: https://hubs.la/Q02FQBGg0

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🚀 We're thrilled to announce our partnership with Worldline UK&I, a titan in payment services, to unlock new sustainable capital and surpass ESG targets. 🌍💳   This collaboration is a game-changer, embedding our innovative software into payment systems to match carbon offsets with micro-emissions from transactions - making it super easy for companies to generate green revenue and everyone to contribute to climate action. 🌳   With Stabiliti and Worldline UK&I, forward thinking companies can now offer their customers the ability to "round-up" their payments to support nature-based carbon removal and local sustainability projects. It's a simple yet powerful way to fund environmental sustainability and transform our impact on climate change. 💚   We believe in the power of Climate Fintech to mitigate environmental impacts, and with Worldline UK&I, we're making it a reality. This partnership is not just about technology; it's about community, transparency, and making every transaction count towards a sustainable future. 🤝   👛 Pocket change for planetary change 🌍   🔗 Check out the full story on Yahoo Finance... Anna Lerner Nesbitt, David Karney, Nigel Thorley, Claire Alderson, Michel Delaux, Gaëlle Duret, Lucy Whitehead, Marc-Henri Desportes, Gilles Grapinet, Neslihan BAYAV, Guillaume Arnal, James Bain, Johnathan Astbury, André Casterman, Alicia Teagle, Flori Ventures, Climate Collective, Veronica Chou, Candice Lo, Christian Arno, Wouter Raasveldt, Steve Cochrane, CISSP CCSP, Will Foulkes, Edoardo Zarghetta, Jenni Cozens, Elliott Talbott   #ClimateAction #SustainableFuture #FintechInnovation #ESG #Partnership https://lnkd.in/esWEXS_t

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3 ways to use ChatGPT to up your sales game, according to a consulting CEO https://bit.ly/46V0sqs https://bit.ly/2TXUbUR #CIT #Tech #Talent #News #Hire #UKNews #TechWeek #WorldNews

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Curious about why Nexus Sales Consultancy is your go-to proactive sales solution? Unlike many sales consultancies, Nexus stands out with our commitment to delivering real results for our clients. So, why do we take this approach? Our team boasts experience with deals over £250m and leverages extensive networks across diverse industries. This means your company is at the forefront of every conversation, paving the way for a robust sales pipeline. If you're aiming to boost sales without the hefty investment in a sales team, Nexus is your ideal partner. We can help lower your overheads while maximising returns. By choosing Nexus Sales Consultancy, you're making a smart, low-risk investment in your business's future. Let’s connect and explore how we can drive your sales success! 🚀 #SalesStrategy #BusinessGrowth #NexusSales

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Nailing your B2B messaging requires a deep understanding of your customers' buying centres. Read our blog 'Understanding B2B buying centres: hard work with big rewards' https://lnkd.in/dpTYxEmA to see how you can transform your approach and drive impactful results. By targeting a broader range of decision-makers, you can sharpen your B2B marketing strategy.   Ready to refine your B2B strategy? Let’s connect and make your messaging hit home!   #B2BMarketing #BuyingCentres #TargetedMessaging #ABM #MarketingStrategy #B2BBranding

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Are your processes mapped out? 😟 A staggering 39% of support centres don't have their processes mapped, and the consequences are significant. For agents, the lack of clear processes can lead to confusion and increased stress as they struggle to navigate complex or undefined workflows. This results in decreased productivity, as more time is spent figuring out what to do rather than actually helping customers. For Customer Service Managers, the pressure intensifies. Managing a team without mapped processes means constant firefighting and difficulty maintaining consistent service levels. Training new agents becomes a monumental task, as there's no clear guideline or structure to follow, leading to prolonged onboarding times, a longer time to proficiency and higher turnover rates. This exacabates the issue and puts pressure on the rest of the team to pick up the slack. For customers, this inefficiency translates to longer wait times, inconsistent service, and a frustrating experience that can damage the overall perception of your brand. The solution? 1. Audit Existing Processes: Identify and document every step to ensure nothing is missed. 2. Map Dependencies: Visualizse how processes interconnect to streamline workflows. 3. Implement Naming Conventions: Create clear, consistent naming conventions for easy reference. By taking these steps, you can enhance agent productivity, reduce stress, alleviate pressure on managers, and deliver a more seamless customer experience. Cloudset is an expert at mapping Customer Service processes for your Zendesk. Please feel free to contact us if you need help. #CustomerSupport #AgentProductivity #ProcessMapping #CustomerExperience #SupportEfficiency

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Don't miss our exclusive webinar with Allyson Fletcher and Colin Wilson, where we'll dive into "Linking Sales Performance to Expectations This Financial Year." 🚀 Gain valuable insights on boosting #sales through strong leadership and aligning expectations with sales performance 🚀 Date: Monday, 8th July Time: 1pm - 2pm Register here 👇 https://lnkd.in/gaZNkx4C P.S. If you can't make the scheduled date and time, register anyway! We always record our webinars and send you the recording straight afterward. 🎥📧 #webinar #salesperformance #leadership #freewebinar

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Do buyers hate talking to salespeople? 💬 In our recent webinar, Chaniqua (Nikki) Ivey discussed the unique problem modern businesses are facing as we really start to question if buyers actually want to talk to salespeople. Catch up on all the brilliant insights from our recent webinar here: https://lnkd.in/e57YRKWa

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How to grow my business? 📈 This Masterclass will explore the key capabilities that every CEO / CFO / 'CXO' should have for Strategic Planning. Join us online for FREE on the 19th of June (09:30 am - 11:30 am) 🚨 Book now > https://lnkd.in/ej4y8mdX 👈🏻 Paul Holmes #GrowMyBusiness #FreeBusinessEvent #Masterclass #BerkshireBusiness

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🌟 The role of WhatsApp Business is evolving! As businesses increasingly turn to this platform, it’s becoming a vital tool for communication and customer engagement. From streamlining operations to enhancing customer experiences, WhatsApp is transforming how companies connect with their audiences. 📲 Dive into the full article to explore how businesses in South Africa are harnessing the power of WhatsApp Business to stay ahead

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