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Are you using the right metric for growth? My new book, launching later this year…
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Your clients are overwhelmed by intricate research data. How can you make it more accessible for them?
Simple: Focus on the one metric that really matters for your project. Don't let little side stories detract you from your goal unless they explain or highlight a problem. There are always negative reactions to all ideas. Don't worry about these as long as you deliver on your key objective. The rest is just noise! It's a good idea to agree upfront what the required result/outcome is, and the rest is straightforward (at least most of the time!).
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Your market research budget is limited. How will you ensure your insights are still valuable?
To maximize the impact of limited research budgets, start by observing or speaking directly with real customers—especially if your relationship with them isn’t strong. Observing their behaviors can help generate valuable insights and hypotheses. While you may not have the resources for advanced analytics or surveys, leverage AI tools like ChatGPT to explore key questions and observations. Finally, ensure you’re up-to-date on the latest thinking in areas like brand growth, behavioural economics, decision-making, and the factors driving brand success or failure. A deep understanding of these topics will guide smarter, more informed decisions.
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How can you adjust your segmentation and targeting strategies for evolving consumer behavior?
You need Step 0 - ie Set out your goals. Make sure you know why you are segmenting and what the objectives are. There are so many ways to segment and each has a benefit or purpose. I would also suggest you ask yourself what behaviours are you trying to change? It's also essential for you to understand who you are doing this segmentation for within your organisation. To ensure your segmentation is adopted by your business, you will need to involve the relevant teams in the process and ensure you are solving your audience's challenges and needs.
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How do you interpret focus group data?
I believe qualitative analysis should also take a little bit of time to think about the things that the participants don't talk about. For example, asking questions like "What could they have talked about but didn't?". Their silences may tell you something that you will never find in any transcript or analysis. Obviously, silence is tricky to both identify and interpret. Ideally, any silences are best explored during the fieldwork but this isn't always possible. However, I believe there are often opportunities for your client in the things they overlook and don't talk about. So always be on the lookout for what's missing!
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It's certainly a bold step - so I hope they have good research behind the relaunch. I suspect Jaguar's customer and user-image has been getting older…
It's certainly a bold step - so I hope they have good research behind the relaunch. I suspect Jaguar's customer and user-image has been getting older…
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What have Jaguar done? At the very least embarked upon the dumbest marketing campaign of 2024. This weeks column. https://lnkd.in/g5Wa6xH8
What have Jaguar done? At the very least embarked upon the dumbest marketing campaign of 2024. This weeks column. https://lnkd.in/g5Wa6xH8
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Pimp up your Employee surveys with StaffProbe
Vision One
Vision One has relaunched its StaffProbe - a specialist Employee Satisfaction and Engagement Survey approach. StaffProbe developments include; new thinking and metrics, an innovative employee segmentation and benchmarks/norms for comparisons with the UK as a whole.
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We recently completed a project with G Touring, a tour operator offering escorted holidays in the mature traveller sector. The aim was to understand…
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This is an excellent video from Mark Ritson on the importance of differentiation while having a little dig at the Bass Institute on the way! 😉 It…
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