About
Deborah Womack acts as a trusted advisor, helping CMOs and CEOs transform their digital…
Articles by Deborah
Contributions
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What are the best practices for avoiding bias in decision-making?
I agree and organisations should prioritise awareness training not only for leaders, but the majority of the workforce. Bias Awareness training is often targeted towards today’s leaders, however also focusing on tomorrow’s leadership ensures unbiased decision-making becomes part of the culture.
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What are the best practices for avoiding bias in decision-making?
I agree and organisations should prioritise awareness training not only for leaders, but the majority of the workforce. Bias Awareness training is often targeted towards today’s leaders, however also focusing on tomorrow’s leadership ensures unbiased decision-making becomes part of the culture.
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What are the latest trends in customer support automation and AI?
In my experience as both a Marketing & CX professional as well as a customer, the key word here is "enhance": planned correctly, AI-enabled chatbots and virtual assistants are a necessary tool in effective multichannel customer service. The success lies is the right tasks assigned and the correct hand off between machine and human. Therefore, the first best step is understanding and measuring the customer journey through analysis of on and offline behaviours and using this to design the right contact, content and service. On-going tracking and setting out the right KPIs supported by the right metrics to measure, ensures the service is performing the way customers expect.
Activity
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Boards, Committees and Advisories I’ve always believed in ripping the bandage off, addressing the tough truths, and developing strategic plans…
Boards, Committees and Advisories I’ve always believed in ripping the bandage off, addressing the tough truths, and developing strategic plans…
Liked by Deborah Womack
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Do you know what made my first 6 months stellar? Creating G2 editorial's first ever Tech Signals articles and collaborating with some of the smartest…
Do you know what made my first 6 months stellar? Creating G2 editorial's first ever Tech Signals articles and collaborating with some of the smartest…
Liked by Deborah Womack
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Our #GEC speaker, Sharmeli Ramchander, at Global Reputation Forum, Houses of Parliament to share insights of the GEC Space City with the space panel.…
Our #GEC speaker, Sharmeli Ramchander, at Global Reputation Forum, Houses of Parliament to share insights of the GEC Space City with the space panel.…
Liked by Deborah Womack
Experience
Education
Volunteer Experience
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Charities Strategy Committee Member
Guy's & St Thomas' Foundation
- Present 6 months
Health
As a member of the Charities’ Committee, play a crucial role in shaping the future of our organisation by providing strategic insight and analysis to leadership, collaborating with fellow committee members and staff to develop and implement strategic plans that align with the charity's mission and vision.
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Member Board of Trustees
RNIB
- Present 4 years 3 months
Civil Rights and Social Action
Second Term Trustee working to bring about a world where there are no barriers to people with sight loss. #SeeDifferently.
Working member of the Safeguarding Committee
Working member of the Customer Engagement Committee
Senior Strategic Advisor to Chief Income & Engagement Officer working directly with the CX (Customer Experience Team) -
Advisory Committee Member
GTA Black Women In Tech
- Present 2 years 11 months
Science and Technology
Member of the Advisory Board and Senior Strategic Advisor to the CEO on go-to-market strategies, strategic partnerships and propositions
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Founding Member
BRiM (Black Representation in Marketing)
- Present 4 years 4 months
Civil Rights and Social Action
As a founding member dedicated to empowering Black individuals within the marketing industry, I have pivotal role in shaping and executing BRiM's strategic vision and growth roadmap.
Working directly with sponsors and steerCo members, to deliver impactful change by drawing upon deep industry expertise and a mission to deliver real diversity, equity and inclusion (DE&I).
Working and collaborating closely with BRiM's leadership and partners including Meta, Accenture, Deloitte Digital…As a founding member dedicated to empowering Black individuals within the marketing industry, I have pivotal role in shaping and executing BRiM's strategic vision and growth roadmap.
Working directly with sponsors and steerCo members, to deliver impactful change by drawing upon deep industry expertise and a mission to deliver real diversity, equity and inclusion (DE&I).
Working and collaborating closely with BRiM's leadership and partners including Meta, Accenture, Deloitte Digital, Google, WPP, Unilevel Shell to develop and implement strategies that foster the advancement and representation of Black professionals within marketing. -
Task Force Member
Engage for Success
- 11 months
Economic Empowerment
Engage for Success is a government-sanctioned movement committed to the idea that there is a better way to work; a better way to enable personal growth, organisational growth and ultimately growth for Britain by releasing more of the capability and potential of people at work.
Working with 40 members of the national employee engagement task force launched by the Prime Minister in 2011, I worked closely with David Macleod and Nita Clarke, Co Chairs of Engage for Success, and led workshops…Engage for Success is a government-sanctioned movement committed to the idea that there is a better way to work; a better way to enable personal growth, organisational growth and ultimately growth for Britain by releasing more of the capability and potential of people at work.
Working with 40 members of the national employee engagement task force launched by the Prime Minister in 2011, I worked closely with David Macleod and Nita Clarke, Co Chairs of Engage for Success, and led workshops to provide core insights into user profiles. These profiles supported the re-development of the web site by Thomson Reuters as well as provide the foundation for all communications strategies.
As the co-chair of the Social Media subgroup, I provided expert advice and consultative services as part of WPP's participation in growing and supporting the movement.
Honors & Awards
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Top 20 Women in Data and Tech
Women in Data UK
Twenty in Data and Tech was created by Women in Data UK to showcase women in these sectors for their success, innovation, leadership or courage. This year’s winners are another fine set of ambassadors who will be a visible example to inspire women at all stages of their careers.
Organizations
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Direct Marketing Association
Email Marketing Council Member and Chair of Judges, for the 2012 DMA Awards in the eCRM category
Elected member of the Email Marketing Council working on the client hub to help represent the email marketing interests of clients.
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Last week I had the privilege of attending #OutvertisingLive for a brilliant afternoon discussing #LGBTQIA+ representation and acceptance within…
Last week I had the privilege of attending #OutvertisingLive for a brilliant afternoon discussing #LGBTQIA+ representation and acceptance within…
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I can’t remember being more grateful for oxygen than last week at The Marketing Society’s Changemakers Conference, taking part in a mildly-terrifying…
I can’t remember being more grateful for oxygen than last week at The Marketing Society’s Changemakers Conference, taking part in a mildly-terrifying…
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