Steve Young

Steve Young

Buckingham, England, United Kingdom
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About

Experienced automotive industry executive and consutant who has worked in most parts of…

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Experience

  • ICDP Graphic

    ICDP

    Solihull, UK and Frankfurt, Germany

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    Chennai Area, India

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Education

Publications

  • Chinese used-car market may set a new model

    Financial Times

    Letter to the Financial Times - the lack of legacy in the Chinese car market on the part of customers and dealers, combined with pressures from very large and ambitious e-commerce players may result in a new distribution model developing there, which transfers to Europe, the US and elsewhere.

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  • Aftermarket in 2030: A Brave New World, or Business as Usual?

    ICDP

    Change in the aftermarket has over this decade to 2020, will be more evolutionary than revolutionary. Whilst the market decline will have a significant impact on all players as they fight for a bigger slice of a smaller cake, the rate of decline appears to have slowed. The competition between the franchised and independent sector in most markets is moving slowly in favour of independents, but the franchised sector is fighting back. New technologies are having some impact on maintenance and…

    Change in the aftermarket has over this decade to 2020, will be more evolutionary than revolutionary. Whilst the market decline will have a significant impact on all players as they fight for a bigger slice of a smaller cake, the rate of decline appears to have slowed. The competition between the franchised and independent sector in most markets is moving slowly in favour of independents, but the franchised sector is fighting back. New technologies are having some impact on maintenance and repair requirements, but the vast majority of the parc to 2020 will retain traditional technologies, and the penetration of telematics-enabled services is lagging well behind the potential market based on actual fitment rate in cars coming into the parc. Meanwhile, customer behaviour does not appear to have moved on significantly – despite most only having to visit a dealer once a year at most, 50% still want to have a service point within 25 minutes drive time. Due to the natural inertia in the aftermarket, the real changes will not impact there until 2030. This briefing discusses what some of those changes will be and how the affect repairers, parts distributors and others involved in the sector.

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  • Realigning Networks with Future Needs

    ICDP

    The continuing lack of stability and growth in the market, plus a transformation in how customers buy, use and maintain their cars are maintaining pressure on volume and margins and creating structural changes in market size and profile. Some anticipated trends are developing even faster than expected, so it is vital that businesses look beyond their current focus on short term sales to plan how they are going to address future market needs.

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  • Retailing not Dealing - What's the Problem?

    ICDP

    ICDP research shows that customer behaviour is changing, and along with other factors such as the reduction in aftersales volumes and the impact of everything digital, this will lead to fundamental change in the way in which the industry as a whole interacts with customers for the sale and support of cars, Being a “better dealer” will not be enough to survive and be successful in this emerging world. Having decades of knowledge about how to run dealerships in the traditional way will not give…

    ICDP research shows that customer behaviour is changing, and along with other factors such as the reduction in aftersales volumes and the impact of everything digital, this will lead to fundamental change in the way in which the industry as a whole interacts with customers for the sale and support of cars, Being a “better dealer” will not be enough to survive and be successful in this emerging world. Having decades of knowledge about how to run dealerships in the traditional way will not give groups – or smaller owner-operators – a guaranteed ticket to future success. Our research in Europe and more broadly suggests that that there are four critical areas that need to be at the heart of a dealers business strategy in order to deliver well in the short term, but also to build sustainable success over the next decade - this briefing describes those area.

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  • An Agenda for Independent Repairer Dominance?

    ICDP

    Against a background of structural decline in repair and maintenance volumes, continued gradual growth in the market share of independent repairers has brought us to a position where the share is fairly equal in most markets between franchised dealers and independents. Further erosion of the franchised network share poses a significant threat not only to the authorised repairers, but to franchised networks as a whole due to the historical dependency on cross-subsidy from aftersales to support…

    Against a background of structural decline in repair and maintenance volumes, continued gradual growth in the market share of independent repairers has brought us to a position where the share is fairly equal in most markets between franchised dealers and independents. Further erosion of the franchised network share poses a significant threat not only to the authorised repairers, but to franchised networks as a whole due to the historical dependency on cross-subsidy from aftersales to support only marginally profitable new car sales. On the other hand, an increase in the rate of progress by the independents will require aggressive strategies by the organised independent sector – corporate chains such as ATU in Germany and Halfords Autocentres in the UK, hard franchises such as Bosch Service across Europe, and other recognised brands. Only these players have the credibility and scale to attract the customers on whom the authorised repairers depend for most of their business – newer cars, still in warranty, and fleet customers. In this briefing we look at the opportunities for the leading independent players in Europe to adopt such a targeted strategy.

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  • The Future Dealer

    ICDP

    ICDP believes that automotive distribution in Europe has entered a period of disruptive change, which will result in a very different distribution model in the next decade, compared to that which has endured for the last century. A key element of that change will be in the dealership network, regardless of ownership, contractual status or other factors that might define a “dealer” today. This briefing describes how dealers need to prepare for this diruptive change.

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