Simon Riches

Transform your organisation with practical insight, tips, and expertise with our latest Tech Connect Buyer’s Guide. With services expertise, hardware and software solutions, the guide has everything you need to drive success in your organisation. Start reading now.

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TimeFlex for Flex Time! A new report reveals that across Great Britain, childcare provisions have dropped, and just 29% local councils currently have enough nursery spaces for under-twos. It’s just one of an array of pressures that working parents have to consider – and with research from Glassdoor showing around 40% of the workforce currently have an under-eighteen at home while 11% have a child under five at home, that's a significant proportion of employees. Often, when it comes to contact centers, poor work-life balance drives people to quit. That’s why Verint are proud to reveal our new TimeFlex Bot which works with your existing workforce management (WFM) system to empower agents to make in-the-moment changes to their schedules while balancing the needs of your business and customers. This means game-changing flexibility for agents, and working parents in particular – rather than shifts needing to be eight or four hours long, employees can schedule two hours in the morning i.e. while their child attends nursery, and another two when they’ve gone to bed later that evening. CX innovation is all about flexibility and futureproofing. Find out more at the blog. #EmployeeExperience #Childcare #Flexiworking #OpenCCaaS #CCaaS #ContactCenter #WFM #WorkforceManagement #Verint

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According to research from COMMFusion '50-70% of businesses have informal contact centres, which means the informal contact centre market opportunity is in the tens of billions of dollars.' Our latest blog explores this HUGE opportunity in depth and explains how ConnectPro, our informal contact centre solution is a game-changer in this market, particularly if you're a Microsoft partner. ConnectPro is easy to sell, easy to deploy and easy to manage - invest a few minutes to learn more here: https://lnkd.in/e_8qsFgU 👍 If you find it valuable, don’t forget to hit the “Like” button and share it with your network. Let’s spread knowledge and inspiration together! 🌟 hashtag #microsoftpartner hashtag #contactcentre hashtag #microsoftTeams hashtag #contactcentrelite How Microsoft partners can capitalise on the huge growth in demand for informal contact centres - it may be easier than you think. - Teleware

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Are you struggling to get started with FinOps? Insight's FinOps services encompass a wide range of areas designed to help you take charge of your cloud and SaaS spend. So why wait? You bring the Ambition. We'll bring the Insight. #FinOps #Cloud #SaaS

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Meet RingCentral - they're market leaders in cloud telephony, and as diamond partners, there's no one better at delivering than us! My favourite feature has to be the live transcript that comes along with the call

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Taking 15 minutes in the sun during todays journey to an exciting meeting. We’ll be talking all things Zendesk and how we can help businesses get it firing on all cylinders. Perhaps you face some common challenges around streamlining workflows, engaging employees or understanding how Zendesk Ai can help your business? If so, let’s have a chat! #zendesk #customerexperience

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Check out this interview with my brilliant Kerv colleague Helen Lancaster on her leadership philosophy, giving back, career trajectories, the evolving role of marketing, the importance of the symbiosis bewteen sales and marketing and lots, lots more besides! https://lnkd.in/eATu8ZxG

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Tech Enabled Care platforms that are unable to remain connected, add to the proactive care challenge - not solve it. For end2end proven resilience, 2iC-Care / Andi is THE solution.

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Fancy a read, check out the article about Housebuilders embracing digital quality management with stats captured by Zutec.. To chat about Quality Management software message me :) #housebuilding #quality #digitisation #proptech

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How are you communicating in your environment? Are you still using old technology at expensive rates? Frustrated of just being another number whilst waiting for assistance / after sales service? Why not partner with MJL Communications to streamline your workflow processes, enhance your Voice Quality Aswell as collaboration within your environment. We would like to introduce our The Yeastar P-Series Phone System and Call Centre Solution. The Yeastar P-Series Phone System is a versatile solution tailored for businesses, particularly call centers. Here are some key features and benefits: 1. Unified Communications: Combines voice, video, messaging, and conferencing into one platform. 2. Call Queue Management: Efficiently manages incoming calls, allowing for better distribution among agents. 3. IVR (Interactive Voice Response): Customizable menus to guide callers to the appropriate department or agent. 4. CRM Integration: Seamlessly integrates with various CRM systems for better customer relationship management. 5. Call Recording: Helps in quality assurance and training by recording calls for review. 6. Analytics and Reporting: Provides insights into call metrics, agent performance, and customer satisfaction. 7. Multi-Site Support: Can manage multiple locations, making it suitable for businesses with various branches. 8. Scalability: Easily scalable to accommodate growing business needs. 9. Web-Based Management: Intuitive web interface for easy management and configuration. 10. Mobile App: Allows agents to take calls from anywhere, enhancing flexibility and responsiveness. Benefits: 1. Improved Customer Experience: Enhanced features lead to quicker response times and better service. 2. Cost-Effective: Reduces the need for multiple systems by providing an all-in-one solution. 3. Increased Productivity: Streamlined operations and easy access to information boost agent efficiency. 4. Enhanced Collaboration: Unified communications foster teamwork among staff. 5. This system is well-suited for businesses looking to enhance their communication capabilities and improve overall operational efficiency. Would you like more specific details on any feature? Contact me @ 0737854484 or e-mail [email protected] #contactcentresolutions #yeastar #ippbx #cloudsolutions #collaboration #customerexperience #seamlessworking #remoteworking #securitycompliant #reporting #analytics #intelligentcallrouting #crmintegrations #pbxintegration #omnichannelmessaging #callquality #qualityassurance #remotework #officebound #mobilesolutions #reliable #linkusucphonesystem #bookingsolutions #visitormanagementsolutions https://lnkd.in/d-zZVCv2

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Struggling to track accurate, real-time energy consumption and carbon emissions data across your IT networks? Simplify the process with our Carbon Network Dashboard from BT Business. Our solution allows you to measure, monitor, and reduce energy and carbon emissions seamlessly. With our dashboard, you can calculate your footprint, pinpoint the most energy-efficient workload, and identify carbon-intensive devices for replacement. Discover how our Carbon Network Dashboard can transform your sustainability initiatives: https://lnkd.in/ej2hQ--q #sustianability

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Protecting your customers personal data is more important than ever. Post Covid it is common place to have Contact Centre agents work from home. But how do you protect your customers insider threats ? Join us on the 18th to understand how............

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Let's plunge in directly and have the firsthand insight into the highly anticipated Enterprise Horizon 2024 report then join the upcoming #Expereolive webinar on 11th July 2024 for analytical views from a panel of industry experts .... We’ve unearthed the views and issues that are on the mind of 650 global business and IT leaders. From how optimistic growth ambitions are, to current attitudes on AI, automation and investment – our research delves into the priorities of global CIOs in 2024. You can receive your copy here: ➡️ https://lnkd.in/ggBrrGge #EnterpriseHorizons #GlobalGrowth #TechInvestment #expereo

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As a business owner, it's important to have a range of offers for your customers. While being a specialist is great (where a specialism is highly valued), offering a variety of options can help you land and expand, and retain. This is especially true in the world of telecoms and IT, where having a broader range of services can be a smart move. Remember to keep your customers' needs in mind and offer them a range of options to choose from. #businessgrowth #customerexperience #telecoms #ITservices Ask me how

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Moving your enterprise telephony to Microsoft Teams Phone offers cost savings and productivity benefits. But does migration have to be a complex and lengthy process? BCM One is pleased to share this Coffee Club Live session in which we share expert perspective on how to reduce risks and simplify the migration process for an accelerated journey to Teams Phone. #PureIP #MicrosoftTeams #UnfiedCommunications https://lnkd.in/ehMvsp2c

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Check out this fantastic video by Jed Ayres that perfectly explains how our ControlUp Channel Partners are making a difference for both us and our customers. It’s amazing to see the impact of collaboration and innovation in enhancing digital employee experiences. Don’t miss it! 🚀🤝✨ #ControlUp #ChannelPartners #DigitalExperience #Innovation

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Selective Sync is a game changer for our enterprise customers who have multiple business units all in the one M365 environment. It removes the burden of billing issues, user and phone number management, and can be setup in a matter of minutes. #Microsoft #TeamsPhone #CoPilot #TeamsCalling #MicrosoftTeams #HelloTeams

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