Sam Menter

🎥 I bought a new TV - a UX exploration - Andy Curry, Strategy Director LION+MASON View Andy's talk from UX Leeds 2024 and if you saw it live it's the one about the cat! Describing a real user case scenario Andy expresses the importance of research and insight into genuine user needs. #ux #ui #dx #userneeds #insight #userresearch #usercase https://lnkd.in/eRMa-sq2

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Accessibility is getting more important in websites. Let me or us know if you would like an accessibility audit done on your website.

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🚸 Designing digital accounts for the next generation 🚸 44% of UK adults believe they'd be in a better financial spot if they learned money management early. Bradley W. looks at: 🎨 Best practices for creating user-friendly junior accounts 🧠 How to design for different age groups 🇬🇧 UK trends vs 🇦🇪 UAE comparisons 💡 Real-world examples from NatWest, GoHenry and Revolut Check out the full article 👇

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Don't miss Debra Paul, Jonathan Hunsley and Jo Frances at BCT Conference Europe 2024. ⭐Service Design Panel: Navigating the Challenges Moderated by Jo Frances 12.05pm Tuesday 23rd An interactive panel discussion to discuss and debate the challenges facing the service design profession today. Four Service Design experts on the panel will cover the challenges faced in real-world delivery across their respective industries, with creative ideas and learnings for overcoming them. ⭐Plenary Keynote: Putting the Service into Service Design Debra Paul 2pm Tuesday 23rd Successful customer engagement is underpinned by the concept of service, which depends on more than service delivery alone. Many organisations use service-aligned slogans but fail to question if they are delivering what customers want. Too often, organisations assume customers are happy with the experience encountered when engaging with their services when this is not the case. Yet the impact of incorrect service assumptions can raise significant issues for organisations. ⭐Winging It Doesn't Work: We Need Professional Service Design Jonathan Hunsley 2pm Wednesday 24th Service Design continues to gain prominence as a professional discipline. Increasingly, organisations that want to deliver efficient and effective products and services, while also improving outcomes for customers, are investing in the service designer role. This presentation will provide insight into the Service Designer role by covering the following: ⭐Thinking approaches used by Service Design professionals. ⭐Skills of Service Design professionals. ⭐Techniques used by Service Design Professionals. ⭐Services offered by Service Design Professionals #businesschange #servicedesign #ai #designthinking #businessanalysis

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In Mustard's latest blog, Anthony Shephard-Williams explores how much the team has fully embraced observational UX research. Read here: https://lnkd.in/e2-YjZmf #mrx #UX #mustard #newblog

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📢 Last chance to join our latest webinar... 💻The Evolution of UX Research 📅 TOMORROW | Wednesday 19th June 🔗 https://lnkd.in/eh4n__cv - - - - - - 🧑‍💻Do you fully optimise UX to deliver great customer understanding and experiences? UX research is playing a significant role in informing product and business decision making - and not just in a digital world. In our webinar, hosted by Savanta’s Mark Pingol, SVP Behavioural, with panelists.. Mariana Marins, Kata Füge, and Elvin Tuygan, will explore the increasing importance of UX research. The session will answer; ⚫ What’s driving the emphasis on user experience? ⚫ What are the challenges to achieving good UX that we don't hear enough about? ⚫ What are the latest UX trends where clients have a particular focus and need for greater understanding? Secure your seat today to ensure you fully optimise UX to deliver great customer experience. 👉 https://lnkd.in/eh4n__cv

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Why Your Next Project Needs a UX Audit: In our latest blog, our UX Director, Thomas Saldanha, explores why foundational UX Audits are essential for setting the right course toward project success. https://lnkd.in/exzC5UD4 As the slightly paraphrased saying goes, “If you don’t know where you’re going, any road will take you there.” The same rings true for website and digital product design. We may often hear “We can never find anything on our website.” or “Our CEO struggles with the navigation and hates the site!” The default response? Start building a new site based on assumptions and opinions. But without a solid discovery process, how do you know you’re heading in the right direction? A UX Audit and the research and insights that come with it can be a game changer. Whether it leads to a new website or strategic improvements to your current one (like revisiting the information architecture, content, or specific sections), a UX Audit ensures you’re not just making guesses. Whether it’s a standalone project or the first step in a full redesign/build, don’t underestimate the value of a UX Audit. It can pave the way to exceptional outcomes, and even save you money. Want to learn more? We’d love to chat. Reach out to us: https://lnkd.in/dY-XTXJ #ux #uxdesign #uxaudit #umbraco #digitalexperience #digitalagency #website #websitedesign #designagency #websiteagency #CMS #umbracosCMS #creativeagency #digital #uxstrategy #digitalstrategy

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Great insights from our UX Director on the impact of UX Audits. Taking the time to set the right course for a successful project seems obvious—but it’s often overlooked or underfunded. A UX Audit can be instrumental in achieving project success, whether it’s implemented as a standalone task or part of the discovery/definition phase for a full-scale project. Don’t miss out on the chance to start your next project the right way! #ux #uxdesign #uxaudit #umbraco #digitalexperience #digitalagency #website #websitedesign #designagency #websiteagency #CMS #umbracosCMS #creativeagency #digital #uxstrategy #digitalstrategy

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Personas - a guaranteed way to generate a lively discussion in the UX world. In her latest post for #ResearchOps - Why do Personas underdeliver to design teams? - Irith Williams goes beyond the initial love/hate response to understand their uses, misuses and misunderstandings of Design Personas. "The first task for a design practitioner is to understand what makes a Design Persona work, and what makes a Design Persona fail. This is key to recognising the ‘threats’ to a Persona’s reliability." https://lnkd.in/eS4RtPTJ • Not a member of ResearchOps Community Slack? Learn more: https://lnkd.in/gRj9tvct • Want to write an article for ResearchOps? Submit ideas and drafts: https://lnkd.in/gmzthmCg #UX #UXResearch #Democratization #Training #Operations #ProductDevelopment #ProductManagement

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In today's world of UX, workshops are a crucial way for teams to collaborate, innovate, and make decisions. As a UX Consultant at cxpartners, Henry Bacon has had the opportunity to plan and facilitate many workshops, both internally and with clients. In this article, he shares some of his top tips for how to plan and run effective workshops. Whether you're new to it, or an experienced facilitator, read on to find out how you can make your next workshop a success. https://lnkd.in/eiEx_yK3

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Design Transformation is a programme of change aiming to embed more user-centric thinking into the software design process. Yet, a culture of design thinking isn't easy to achieve. Read more... https://bit.ly/4d6qyc7 #designtransformation #ux #b2b #enterprisesoftware #ux #ui

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What you need to know if you’re a designer thinking of getting into management → https://lnkd.in/eaH4jFae Design manager or design lead? 🤔 Here’s what it really looks like to take on a management role. From resourcing and stakeholder wrangling to the dreaded paperwork, this is a breakdown of the role and realities of the job. Is design management your next step? 📌 Team performance & stakeholder management 📌 Resourcing talent 📌 Crafting objectives 📌 Report performance & career progression 📌 Team cadence & schedule 📌 Meetings, meetings, & more meetings 📌 Admin

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The Importance of Stakeholder Engagement in Real-Time UX Research In the latest episode of Pulse by Intuji, Cory Lebson, Principal of Lebsontech LLC, shares insights into the importance of stakeholder involvement in UX research. He emphasises the value of real-time collaboration, suggesting that engaging stakeholders during the research process can significantly enhance the outcome. "Getting stakeholders to be as involved as possible... Can you watch the research while it's taking place in real-time? Let's even have a real-time chat," By opening lines of communication, researchers can prompt stakeholders to delve deeper into key insights, ensuring alignment at every stage. This episode highlights how real-time collaboration can foster better decisions and more impactful results. 🎧 Want to hear more insights from this episode? Catch it on Pulse by Intuji and other platforms: ➕ YouTube - https://buff.ly/4cB1E4N ➕ Spotify - https://buff.ly/3J3MQxV ➕ Apple Podcasts - https://buff.ly/4cCnRiZ ➕ Deezer - https://buff.ly/3J3MQOr Stay connected: 👉 LinkedIn - https://buff.ly/3R0fVik 👉 YouTube - https://buff.ly/4cB1E4N 👉 TikTok - https://buff.ly/4aIF3S9 👉 Instagram - https://buff.ly/4bWe85F 👉 X/Twitter - https://buff.ly/3J3MQ0T 👉 Website - https://buff.ly/4aIF3l7 #UXResearch #StakeholderEngagement #RealTimeCollaboration #PulseByIntuji #UserExperience #Innovation #Collaboration

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