Nigel Greenwood

It was a true privilege to stand with the Temenos team at Capital Markets Day in London, presenting our ambitious three-year strategic plan. Building this strategy has been a cornerstone of my action-packed start as Chief Product and Technology Officer at Temenos. I’m proud of the bold vision we’re setting forth—a plan that positions us to outpace the market and redefine mission-critical banking technology on a global scale. Our product and technology teams are essential drivers in this journey, fueled by an uncompromising dedication to quality and customer success. We’re aligning investments to fuel growth in our market-leading core banking suite and best-in-class solutions. Cloud-native and AI technologies are at the core of this evolution, enhancing our architecture to deliver unparalleled business value. There’s never been a more thrilling moment to be part of Temenos. The path ahead is bright, and I’m excited to help drive our next chapter together. https://lnkd.in/dd7U24dG Jean-Pierre Brulard Panagiotis ("Takis") Spiliopoulos William Moroney Isabelle Guis Jayde Tipper, FCIPD Colin Jarrett Deirdre Dempsey #onetemenos #partnerships #customercentricity #innovation #corebanking #ai

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At a Fiserv Forum client conference several years back, a session presenter asked the audience who at their bank was the chief data officer. It was a write-in poll with a real-time, on-screen wordle chart of poll findings (those can be dangerous) and the top two responses.....CFO and DOG. That poll was as ahead-of-its-time insightful as it was hilarious. (And, no, I didn't answer the poll.) Fast forward to a recent interview with banker/fintecher/investor Neil Underwood of Canapi Ventures (link in the comments) and there is something familiar: " You need to ask one of two questions: What’s the name of your chief data officer.....or, do you have a chief data officer?" Also reminded me of a Jon Zanoff point at Finovate a couple years back when he offered that he could tell which companies had differentiating value and leadership by asking their leaders what -- in their data -- surprised them when they dug in. Point being, that -- for many (most?) banks and fintechs -- Mabel (pictured here after the Jack Henry Connect client conference last year) may be the closest they have to a chief data officer, let alone with a team and resources. To Neil's point, no bank can be expected to lead in #ai ,#machinelearning , or just about anything else, without one.

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Bank of England outlines its approach to innovation in money and payments. The central bank aims to balance innovation with financial stability, exploring programmable ledgers and CBDC while ensuring a resilient retail payments landscape. #BoE #fintech #payments #CBDC #digitalmoney

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By enabling customers to verify payee details, the Payment Pre-Validation API helps to lower the risk of fraud by reducing the likelihood of misdirected payments and payments being sent to fraudulent accounts, whilst offering an enhanced customer experience. Designed to streamline payee account validation process for businesses such as e-commerce merchants and insurance companies, the API offers seamless validation of beneficiary account numbers during user registration processes, ensuring greater accuracy and efficiency. Corporates can additionally benefit from streamlined vendor management workflows by validating the beneficiary accounts for new vendors.

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As banks strive to reimagine rather than simply digitise the customer experience, Capco's Paul Riseborough talks with Chris Wilkinson, Head of Digital Channels at NatWest Group about creating new forms of relevance in banking. ➡️ https://okt.to/FI9ojK With the smarter connection of existing technologies promising a breakthrough, Paul and Chris discuss the importance of engaging customers and empowering them to configure their own banking experiences. #CustomerExperience #Consumer #DigitalBanking.

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We’re one of the first UK banks to launch our retail banking app on Apple’s Vision Pro. Our mobile app users can use their banking features on the Vision Pro in a safe and secure environment, including accessing our digital assistant, Cora+ which uses the latest generative AI technology. Insights we get from app usage will help us to improve product and service design for our digital features. Speaking on the launch, our Chief Digital Information Officer Wendy Redshaw, said: “It will be interesting to take learnings, understanding how customers use the app in this new technology to deal with their finances, and to understand how we can create bespoke propositions to serve them even better. It’s just one insight into how the future of banking could look in the future – watch this space.” More here: https://lnkd.in/eMfRwc-C

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On 14 November 2024, the UK Government unveiled its National Payments Vision, establishing a roadmap for innovation, competition, and security in payments. This Vision aligns with Pay.UK’s mission to provide resilient and innovative payment systems that serve businesses and individuals across the UK. 𝗞𝗲𝘆 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲: • 𝗥𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝘁 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲 𝗮𝗻𝗱 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿𝘆 𝗖𝗹𝗮𝗿𝗶𝘁𝘆: Central to the Vision are the pillars of a strong, agile, and future-proof payment ecosystem that ensures equitable access and innovation. • 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗦𝗵𝗶𝗳𝘁: Pay.UK has adopted a modular, phased approach to infrastructure renewal, moving away from the New Payments Architecture (NPA). This strategy supports the integration of emerging technologies, such as Open Banking, cross-border payments, and potential CBDC initiatives. • 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗗𝗶𝗿𝗲𝗰𝘁𝗶𝗼𝗻: Collaboration across the industry is critical to deliver on strategic goals, with a focus on interbank payments driving competition and maintaining financial stability. • 𝗔𝗱𝗱𝗿𝗲𝘀𝘀𝗶𝗻𝗴 𝗙𝗿𝗮𝘂𝗱 𝗮𝗻𝗱 𝗘𝘅𝗽𝗮𝗻𝗱𝗶𝗻𝗴 𝗖𝗵𝗼𝗶𝗰𝗲: Priorities include combating fraud, ensuring consumer protection, and enabling interbank transactions to thrive in retail, providing more payment choices. 𝗦𝗶𝗻𝗰𝗲 𝟮𝟬𝟭𝟴, 𝗣𝗮𝘆.𝗨𝗞 𝗵𝗮𝘀 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝘀𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁 𝗺𝗶𝗹𝗲𝘀𝘁𝗼𝗻𝗲𝘀: • Processing over £10 trillion annually with 99.99% uptime, reflecting robust operational resilience. • Expanding Confirmation of Payee services to over 300 organisations and onboarding 28 new customers to payment systems. • Introducing comprehensive solutions for APP fraud reimbursement while enhancing risk management and access for a broader range of participants. Pay.UK’s commitment is clear: to work alongside the industry, regulators, and the Government to deliver on the National Payments Vision. Source: https://lnkd.in/dDY3_tgK For more weekly insight and thought-provoking analysis, ensure you get your copy at 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗕𝘆𝘁𝗲𝘀: https://lnkd.in/ev-WMFzG. Make sure you sign up to get your weekly analysis. #NationalPaymentsVision #PaymentsInnovation #PayUK #FinancialInfrastructure

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Thanks to Chloe Jenkins and the UK PMPG for inviting me to talk about Barclays’ migration to #ISO20022, some of the challenges we face with interoperability across schemes and how collectively we move the industry towards harmonization. Some of the key points made: -When we all started on this journey we spoke of common standards, harmonization and interoperability but we are already seeing incompatibility between scheme format requirements in addition to lack of clarity on enforcement of the formatting standards. -The majority of banks are not on ISO native infrastructures and translation and transformation is often required, these incompatibilities result in friction and manual handling. -Management of these issues will continue to be challenging. Initiatives such as the ‘Interoperability Charter’ advocated by the Bank of England will certainly help and there should be an aim by the industry to iron out the kinks between scheme formats over the coming years to reach the level of harmonization we all seek. From a client perspective 1. There will always be a role for the bank to play in terms of supporting the data required to be sent by the client even if this sometimes required some creative mapping. For example supporting an LEI on a pain001.v3. 2. Banks need to keep pushing the benefits of ISO20022 to drive up adoption of enhanced data across the industry. 3. The end of co-existence maybe a little further off than planned but there is a long tail of banks who remain on MT and will need to migrate to MX. This could represent a concentration risk as we near the end, and hence lower STP and a high, albeit short term impact on operations and servicing teams. In summary it was a good session and thanks to Howard Middleton who was covering off topics from a wholesale perspective. Also, always nice to bump into some old colleagues too, it’s a small world in payments 😄 #iso20022 #payments #pmpg Andrew Peck , Julie Timpson , Jemma Parker , Paul Strachan , Barry Trowbridge , Sanjeev Bhatti , Adam Smart , Adam Bealey

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Excited to join you on stage, Brad Smith, AAP !!! I’ll be talking bank payments for commerce and how success can be achieved in NA. Join me, Brad Smith, AAP, and the rest of our panelists for a look into the future of shopping via bank payments. #digital #commerce #ecommerce, #digitalbanking #payments

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Technology has had many false starts in our industry but in this short video, I talk about why I believe we are at a crucial interchange. We have to keep embracing new technologies to innovate for our customers, so that we change not just the mortgage experience but the end to end house buying journey. My biggest fear, is that if we don’t #collaborate and #innovate we stand to loose our right to help our customers Esther Dijkstra Amanda Bryden Leigh Church Andy Dean Laura Myers Chris #Technology #CloudComputing #OpenSourceCoding #GameChanger

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Technology teams in financial services have massively evolved over the past few decades, together with the expectation of our customers and regulators. 24x7 with over 99.999% availability for many of our services offered is critical and became our core duty, rightfully so. Challenging but exciting. It is now more important than ever as Technology professionals we manage not only our physical well-being, but also put more focus on our mental health. Take a look at some of the classes we run to help our colleagues letting some steams off during their busy days. Thank you Jason Feng making it relevant. #MentalPeace #ArtandScience

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❓ "How can my organisation make the most of Open Banking?" is something that regularly comes up in the deals that my team are involved in. If you ask yourself this question too, read below ⬇ for some inspiration or reach out for a more in-depth discussion on how Lloyds Bank Corporate & Institutional can help. Sarah Saigol Nathan Martin Tim Pyecroft Maria Shaw Andrew Pearl Matt Burns Gavin Maclean #embeddedpayments #APIs #OpenBanking

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Interesting read on Starlings SaaS and how it is helping new banks launch.

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For those that have asked me, what is NW Boxed and Banking-as-a-Service? We’ve created a short video to address all those questions in one place 🙂

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Yesterday's operational incident with Swift messaging network highlighted the importance of having robust contingency measures in place for financial market infrastructure (FMI). Having alternate channels for submission of payment instructions / receipt of responses could help mitigate the risk and allow FMI/participants to minimize delays in transaction processing. Having a contingency solution that is network and technology independent could also significantly improve resiliency. Such a solution could facilitate a FMI to quickly recover from potential devastating incidents that affect core processing engine or surrounding infrastructure. #payments #operations #bankingindustry #technology #fintech #innovation #resiliency

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As banks strive to reimagine rather than simply digitise the customer experience, Capco's Paul Riseborough talks with Chris Wilkinson, Head of Digital Channels at NatWest Group about creating new forms of relevance in banking. ➡️ https://okt.to/gjq5Ii With the smarter connection of existing technologies promising a breakthrough, Paul and Chris discuss the importance of engaging customers and empowering them to configure their own banking experiences. #CustomerExperience #Consumer #DigitalBanking.

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🔎 In the UK, SMEs play a crucial role, contributing nearly two-thirds of employment and an impressive £2.4 trillion in turnover. However, many are facing significant hurdles, with nearly half finding it harder to secure funding recently. ✔️ Lekshmi Nair from Finastra discusses how traditional banks are struggling with outdated processes, while Finastra is providing innovative solutions to enhance efficiency and support SMEs. Read more about this essential issue here: https://okt.to/7uSfAG #SMEs #Finance #Innovation #FinancialInclusion #Finastra

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