Lizzy Billingham

The total cost of Birmingham City Council's Oracle implementation disaster is set to reach £216.5 million ($280.4 million) by April 2026, according to a new audit report. Europe's largest local authority went live with the Oracle Fusion single platform for finance, payroll, HR, procurement, supply chain management, and customer relationship management – replacing an SAP system first introduced in 1997 – in April 2022. Since its introduction, the council has been unable to file auditable accounts. It is set to re-implement an "out of the box" version of the solution after customizations in the first effort disrupted its bank reconciliation system. The system also left the council unable to provide an audit trail or detect fraud for 18 months. The cost of the Oracle project increased from an initial estimate of £19 million to a projected cost of £131 million, including the re-implementation. However, a fresh report from the Audit Reform Lab, a collective of academics, consultants, and activists based at The University of Sheffield , estimate the true cost of the Oracle implementation disaster is set to be £216.5 million until April 2026 as the council's spending plans had relied on expected costs savings from the ERP system, which it had later canceled. Credit: Lindsay Clark via The Register #oracle #birmingham #council #erp https://lnkd.in/eCBg9u23

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Another thought-provoking podcast from a16z on 'Death of a Salesforce'. Makes perfect sense with the development of the technology where capturing, processing and extracting lots of client-related data which is now done manually is becoming easy. Exciting to see how the market will turn for Salesforce and Hubspot. Would be great to see similar development for the finance tech stack but it looks like for now we are stuck with the old way with accounting and reporting being more of art and requiring a lot of human input. Could be wrong there, though. Will report back once I find evidence to the contrary. https://lnkd.in/eegqdmNw

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🚀 The Future of CX: Salesforce, Coveo, and GenAI Unite! 🚀 Join us for an unmissable webinar featuring Balakrishnan Subramanian, SVP of Product Management at Salesforce, alongside Nick Sweers, Tracy Carson, and Richard Tessier! 🗓️ October 24, 2024 at 11 AM ET Discover the Power of AI-Driven CX: Witness how F5 transformed their customer experience using AI-driven self-service. Learn about the seamless, secure data integration between Coveo and Salesforce across the entire ecosystem. Get an exclusive preview of Coveo's game-changing integration with Salesforce Data Cloud and its impact on Agentforce. Kishan Chetan, EVP & GM of Service Cloud, emphasizes: "Precise answers in service interactions are crucial for reducing costs and boosting satisfaction. Coveo's extensive connectivity and relevance capabilities are game-changers for enterprises with complex search needs in Service." Be at the forefront of the AI-driven CX revolution. Don't miss Balakrishnan Subramanian's expert insights on harnessing the full potential of GenAI, Agentforce, and Relevance Generative Answering. 🔗 Secure Your Spot: https://lnkd.in/gCzD7mTB #Salesforce #Agentforce #Coveo #GenAI #AI #CustomerExperience #FutureOfCX

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Don’t miss these sessions on how Salesforce solutions address challenges in the Manufacturing sector. CDS Visual has been a trusted ISV partner for 2 years. You can find us on the SF Exchange @ https://lnkd.in/ehaf-QZN #dover #manufacturing #commercecloud #manufacturingcloud #revenuecloud #partable #Aftermarketpartsearch

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👀 Heading to #DF24? Let Salesforce insiders guide you! Get essential tips to maximize your experience and build your perfect agenda. Register today.

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CRM tools are transforming manufacturing. 🔥 From supply chain insights to customer feedback loops, SugarCRM can help you drive teamwork across every stage of production ⬇️ https://sgrcrm.co/4fr67If #CRM #manufacturing

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New Salesforce Revenue Cloud Advanced (#RLM #RCA): See how customers can now easily self-serve their add-on orders in this quick demo of amendments and pro-ration from the Shiftlogic.io team

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Data accuracy issues? You’re not alone. 59% of manufacturers struggle with this. SugarCRM's report with The Manufacturer explores how advanced #CRM can offer a solution. Dive in 👇 https://sgrcrm.co/4fmY929

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SAP’s Sovereign Cloud: Now Live in the UK! Delighted to announce the general availability of our Sovereign Cloud capabilities in the #UnitedKingdom! At SAP we’re committed to delivering localized, secure cloud solutions tailored for public sector organizations, critical infrastructure, and highly regulated industries. Building on our significant investment and strong presence in the UK, we are beyond excited to serve our first sovereign cloud customers and increase the #resilience of British society. This #milestone brings the highest standards of #dataresidency, #security, and #compliance to the UK, making it an ideal choice for: #Aerospace & #Defence #CentralGovernment #MinistryofDefence #EnergyandNaturalResources sectors. Proud to support the UK’s data sovereignty and security needs.

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Gain additional insight into the successful deployment of IFS Ultimo Enterprise Asset Management (EAM) at London Gatwick by exploring further details. Results obtained: ☑ 25% efficiency gains. ☑ Productivity increase. ☑ Right decisions to maximise the value of assets. ☑ Administrative load has been diminished. #assetmanagement #maintenance #eam #apm #hse

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If you are a #Salesforce user you can now make your #Scope3 carbon reporting super simple by pulling supplier-specific emissions factors into your Salesforce calculations #DitchCarbon #NetZero. Coverage is global. https://lnkd.in/ebEmKHJZ

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What a week! Following the last of our South EMEA Elevate events in Milan – a fantastic gathering of our incredible community – we also announced our Q1 earnings last Thursday.   Our South EMEA team, in particular, delivered strong growth, welcoming new customers to our Workday family in the quarter – including Inetum and Banque de France!   Workday's earnings call highlighted the ways in which our consistent, sizeable investments and our leadership in AI innovation are fostering sustainable, long-term growth and a durable business that will supercharge the world of work. I can’t wait to see what’s next! #workday #growth #innovation

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🌟 Ready to transform your CRM strategy? Don’t miss out on SugarCRM's - CRM Adoption Roadshow. Are you registered yet? If not, it’s time to explore CRM adoption from aligning business processes to mastering change management. Engage with industry leaders and SugarCRM enthusiasts to expand your network and gain valuable insights. Learn from those who have navigated CRM integration and user adoption successfully. Discover the future of CRM with insights into AI and next-gen features! 𝐒𝐩𝐚𝐜𝐞𝐬 𝐚𝐫𝐞 𝐥𝐢𝐦𝐢𝐭𝐞𝐝, so secure your spot today via the link below before they run out! https://lnkd.in/e9AtBwDM #SugarConnected #CRM #BusinessTransformation #AI #Networking

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Join ServiceNow and IndustryWeek for this webinar to hear how leading manufacturers are addressing operational challenges and driving growth. Discover key takeaways on optimizing processes, leveraging automation, and transforming customer operations for sustainable growth. http://spr.ly/6048je1Po

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It's exciting to share the news of Unit4 Success4U that will help our customers move away from buying features and functions to focus on tangible business outcomes which speed up time-to-value from their Unit4 investment. Read more in our press release. #Unit4 #Success4U #ERPx #FP&A # U4FbC #Cloud

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Please find the next article in our series utilising Data Cloud across the C-Suite. The CMO, maximising impact with Data cloud. Enjoy. #salesforce #datacloud #CMO https://lnkd.in/eM8H3Sv5

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It starts with #Values. I love this breakdown of companies that are living their Values and giving tangible examples of what actions and behaviours within the company that reflect these values. Great to see Salesforce on the list! https://lnkd.in/g6-26zA4

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