Jenny James

What alternative acquirers are there to Blink Payments if we need to use Opayo as the payment gateway. I know I can go direct to Elavon but anyone else worth trying? We are limited to Opayo due to the system the company will be using. #paymentgateways

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Stop being overwhelmed by payment options and start finding the perfect solution for your business! 💡 From EPOS to eCommerce gateways, learn how to choose the right payment system tailored to your needs. Get personalised consulting and face-to-face support. 📞 +447983702933 ✉️ [email protected] #PaymentSolutions #BusinessGrowth #CardPayments #merchantservices #EPOS #businessfunding

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Did you know the average agent turnover rate at UK contact centres is 23%? Get ahead of the game with our insightful infographic packed with data on agent and team performance benchmarks. Uncover: ✅ Top metrics driving contact centre success ✅ How your turnover stacks up against the industry ✅ Standout insights from 500 contact centre leaders Don't miss out! Download our free infographic featuring exclusive data from our 2024 UK Benchmark Report and see how your contact centre compares to industry standards. Get your copy now: https://bit.ly/3VAWm2t #AgentPerformance #ContactCentreTeam #IndustryInsights

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Learn how to reduce subscription churn by up to 20% 💡 With the average British Citizen spending £700 a year on apps and streaming services, the subscription market is getting tighter, and customers are becoming quicker to cancel. In this week’s CXL Feed, product growth consultant Rosie Hoggmascall breaks down how to keep your users sticking around and prevent subscription churn. By looking at Loom's “Graceful Goodbyes” approach, Rosie shares proven strategies that work. Why does reducing churn matter? It means more customers stick around, boosting revenue and lifetime value. So, how can you make sure users stick with your product? Here's how: 👇 🔴 Make cancellations easy to find–don't hide it in complex menus and settings. A clear, user friendly subscription cancellation process is the key to increased retention. 🔴 Avoid guilt-dripping tactics. Focus on transparency and value by highlighting what users will miss if they leave. 🔴 Make sure to follow up quickly with clear, value-driven emails confirming cancellation. Dive into the video for the full breakdown. — #subscriptionchurn  #customerretention  #UXstrategy 

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With Black Friday sales in full swing and advent calendars being readied in the run up to Christmas, the last thing you want to worry about is if your website can stand up to the increased traffic. I've taken a look at the importance of load testing your website over this period, to make sure you can make the most of this key period in retail. https://lnkd.in/dHZvhNJP

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From Crisis to Opportunity The COVID-19 pandemic presented unprecedented challenges for businesses in the UK and around the globe. GC Business Finance needed a solution fast and that's where GoodCore Software Limited stepped in and delivered a digital transformation that helped them survive and thrive. Discover how our loan management platform enabled them to offer swift, efficient lending services during the pandemic and beyond. Learn more about this success story 👉 https://lnkd.in/dDhtie_7 #FinTech #LoanManagementSoftware #WebAppDevelopment #BespokeSoftware

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Did you know that many businesses are overpaying on transaction fees? 🫰 If your business is transacting over £5k a month, you could be saving with exclusive B2B rates. Why pay more when you don’t have to? 😎 Complete the quick survey below and we’ll help you save on every transaction with SumUp ✔️ Qualify Now | ow.ly/zLuM50U0ki7 Have you evaluated your transaction fees lately? Share your experiences below! 📞 01234 855 300 #SmallBusinessTips #PaymentProcessing #CostSavings #BusinessEfficiency #MerchantServices #B2BSolutions #PaymentSolutions #ExclusiveRates #BusinessGrowth #SmartSavings

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Thank you to everyone who joined us in Manchester last night for our latest Afterwork with MaxContact community event 🙌 We explored the future of contact centres heading into 2025, bringing together industry leaders for meaningful discussions on innovation, culture, and customer experience. Our speakers shared valuable insights: 💻 Matthew Yates shared his perspective on AI adoption - while it offers unprecedented opportunities, success demands a strategic framework rather than simply following trends. 🤝 Claire Wilkinson emphasised that culture is the foundation of organisational success. Her insights on implementing and sustaining change resonated: when we get culture right, customer satisfaction and business results naturally follow. 👏 Katie Stabler CCXP highlighted the critical balance between digitisation and human connection. Her practical framework for emotional engagement showed us how to maintain meaningful customer relationships in an increasingly digital world. Special thanks to Engage Hub for sponsoring the event and making these valuable discussions possible. And to all attendees who contributed to such engaging conversations. Looking forward to seeing you at the next one 👋 #ContactCentre #CustomerService #CX #Innovation #AI

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The average price of a skip hire ranges between £95-£600 depending on the size and type of waste going into it. And with 1-2% of business transactions going towards bank charges, skip hire companies could be paying out 90p to £6 for every business card payment they process. Here, we explore how skip hire firms can use open banking to boost their businesses, where it can help mitigate this cost by charging a lower, flat fee per transaction, while offering customers more choice and a better experience when they pay: https://loom.ly/rkKT3Ew

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Should your business be using 3CX systems? The advantages of 3CX for business reach far beyond the ISDN switch-off, and as we move into an all-IP future of business telephony, let’s take a look at why 3CX is the perfect choice for SMEs and contact centres of all sizes. In this week's blog, we run through some of the benefits of 3CX for business. To read the full guide and find out more, head to bit.ly/3ycRKa7 #3CXSystems #CyberSolutions #TelephonySystem

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You can tell how much we've enjoyed working with TCN by the smiles on Mo Mayet Eddie Harrison & Rhys Bartley's faces. The industry experts who founded APN Group and our specialist law firm Moorside Legal know the importance of building a business to scale right from the outset. Choosing the right partners and the right tech is absolutely crucial. But it's easy when you know how. https://lnkd.in/ef2si4Qg

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UK Regulation - are you ready for the  biggest change in a decade? The UK is open for business and the time for opportunity is now. At the Carrier Billing & Mobile Payments Summit experts discussed some of the biggest shifts to hit the UK mobile paid-for content and carrier billing services market in a decade. “The UK is very focused on regulation because we’ve had to be, and there has been lots of change in the last 5 years but most of it for the better.” The UK has now created an environment focused on consumer trust and longevity around mobile paid-for content and carrier billing services. We’re coming to the end of a long regulatory journey and this is why it is a good time to join the UK market. We’re now in a place where we have collaboratively produced a market that is healthy and sustainable. Consumer complaints have reduced by over 90% in the last few years due to regulatory changes AND those made by industry. The focus is now analysing how customers feel about and respond to 3rd party content and continually widening and improving the offering. Globally the rest of the world can learn from the UK model. The UK is often where regulatory changes happen first but that means that now we have a commercial marketplace that will welcome and nurture quality business. This new UK regulator and regulatory model offers new opportunities that will provide a stable foundation for many years to come. What does this mean for the UK? What this means is that the UK is ripe for innovation and growth. Direct Carrier Billing (DCB) has grown every year, and this new regulatory framework will make it easier to understand how to enter the UK market. There is support across industry for new merchants.  aimm will work with newcomers to be the bridge between the regulators and industry offering. We do this through our working groups, advice, best practice guides and documentation templates. It is now a level playing field with a stable future for mobile and carrier billing services due to this new shift in regulation. The opportunity for carrier billing is unrivalled. Joanna Cox of aimm summarised by stating “The UK has long been known for being robustly regulated but with this new era of regulation AND market collaboration, the time to enter our market is now.”   This panel at the Carrier Billing & Mobile Payments Summit was chaired by Joanna Cox, General Manager of aimm. The panel members were: David Ashman of MCP Insight, Victoria Hull, MBA, FCMI CMgr of Dynamic Mobile Billing, Peter Garside of EE and Léon Dijksman of Sam Media   Read the full article and watch the whole panel session from The Carrier Billing and Mobile Payments Summit at https://lnkd.in/e5dUaRrg Thanks to Mobile Ecosystem Forum for hosting this event.

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Are you a business in Jersey wanting to take payments online? It's not that easy and you’ll need a payment gateway that works! Here’s a little insight to get you started, for the full scoop - check out our blog: https://lnkd.in/etZ-5n7K #WebDesign #BlueLlamaWebDesign #BlueLlama #JerseyCI #ChannelIslands #ECommerce #ChannelIslands

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The UK's Payment Systems Regulator (PSR) is moving forward with plans to expand Variable Recurring Payments (VRPs).   VRPs are a type of payment setup where the amount and/or frequency of the payments can change based on certain conditions or user actions. They offer flexibility, making them ideal for services with fluctuating costs like utilities and subscriptions.   To ensure VRPs are safe and widely adopted, proper regulation is essential. The PSR is exploring key regulations such as mandatory participation and fair pricing to promote effective and secure implementation.   💬 What are your thoughts on VRPs and their regulation? Let’s chat!   #VRP #Payments #DigitalPayments #FinTech #Regulation #DigitalPayments

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Our recent video campaign shows you how late payments are freezing your business’s progress. Give it a watch to see how Revving can smash the ice right open. https://lnkd.in/e_2WnBCm  #workingcapitalsolutions #embeddedfinancesolutions #affiliatemarketing #programmaticadvertising #mediaagency #publisher

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Selling Your Business: How Long Will You Remain Involved Post-Sale? Curious about your role after selling your business? This article dives into the complexities of post-sale involvement, offering insights for a seamless transition. Here's what you'll learn: 🤝 Deal Structures Explore three main deal structures and their impact on your post-sale involvement, from fixed consideration to earn-out arrangements and retaining a shareholding. Understand the nuances of each to align with your post-sale goals effectively. 💼 Fixed Consideration Deals In deals where consideration is paid upfront or deferred, your involvement typically tapers during the hand-over period. Discover strategies to smoothly transition responsibilities and ensure buyer satisfaction, crucial for a successful deal closure. 💰 Earn-Out Arrangements Uncover the dynamics of earn-out deals, where your involvement post-completion is pivotal for maximising value. Learn how to navigate the earn-out period strategically to boost sales, retain clients, and foster a positive relationship with the buyer. 🤝 Retaining a Shareholding For sellers retaining a minority shareholding, explore the collaborative journey ahead. Understand the implications of maintaining a senior role within the company and how it aligns with your long-term objectives. 📈 Key Considerations Whether aiming for minimal involvement or eager to remain part of the company, gain clarity on negotiating deal terms that reflect your aspirations post-sale. Learn how to strike a balance between financial gains and ongoing participation in the business. #BusinessSale #PostSaleInvolvement #DealStructures

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NO MORE QUEUES | My customer in Covent Garden who uses are booking system has seated over 700 + customers in the last 7 days. They had issues with long queues and people turned away due to long wait times and no space. Now the Dojo system has had a huge impact on their business and this is why: ▫️Virtual Queues - No more Queues that can scan the QR code and enter a virtual line. You can be close by and then get a text and notifications when your tables are ready. Live updates to let you know where you are in the line. ▫️More Revenue - No people are aware of the practicality and convenience of the virtual queues which means more people are joining with automated table allocations and booking management. 📊 All these insights are tracked allowing the business to scale where they are bringing more traction through their booking System. ➡️ Interested in this feature as it’s included in the book reservation for £99 per month. 🆓 Trial available to restaurants now 📱 Contact me now for your Demo with a live example of how this will look

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