Jason Bates

I'm not generally into celebrating Salesforce credentials, but this one means a bit more - I do think that what Salesforce is doing with AI is the most innovative stuff on the platform in about the last 10 years. At Endiem | Salesforce Partner, we're going all-in with it, from being one of the first SMB clients to purchase the Agentforce product to building proofs-of-concept that solve actual client problems to partnering with other SIs and ISVs to develop additional solutions. Interested in knowing more? Reach out and let's talk! #ai #salesforce.

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We are thrilled to announce our latest collaboration with DCS! Together, we are leveraging the power of Pegasystems' CDH decision-making capabilities to maximize the value of first-party data and identity resolution throughout the entire customer journey in an uncertain cookie landscape. Learn more about our partnership and how it can enhance the customer journey in our whitepaper. #Pega #Pegapartner #DCS #Celebrus #PegaCDH #Decisioning

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A great Salesforce idea here - https://lnkd.in/eTNCJgMi Does anyone know a work around for this #Salesforce idea? Perhaps something that can be done through tooling in the meantime? #Trailblazer #TrailblazerCommunity

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Considerations when migrating onto a Salesforce platform.....​#1 ⏰ Planning time & effort allocation ​ Too many project teams focus on the ‘load’ time, which can take hours or days. But what about time spent rounding up SMEs, making decisions on what data to keep, establishing ground rules for data lifecycles etc.? This is measured in weeks or months and by far eats the most time.....​ ​ #DataMigration #DataManagement #Salesforce

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Check out how Pega is helping global brands like Danske Bank transform digital channels and solutions! In this spotlight, Kris Thompson, Head of Digital Channels & Solutions, and Gerard McStravick, Head of Digital Transformation, Data, and Operational Excellence, share how Pega helped drastically reduce delivery cycles to unlock impossible outcomes. It's inspiring to see what's possible with the right tech! https://pe.ga/4fnxhPJ

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Alan Trefler talking about how Pega Infinity 24.1 will help you drive your business. #PegaWorld24 #AutonomousEnterprise

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🎙️ 𝗘𝘅𝗽𝗹𝗼𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗔𝗕𝗠, 𝗚𝗿𝗼𝘄𝘁𝗵, 𝗮𝗻𝗱 𝗜𝗺𝗽𝗮𝗰𝘁 𝘄𝗶𝘁𝗵 𝗖𝗮𝘁 𝗗𝘂𝘁𝘁𝗼𝗻 Thank you, Catherine Dutton, for joining me and Minaz Tejani on The Tech Marketing Podcast to discuss your innovative approach at Pegasystems. Here are some key takeaways: 𝗔𝗹𝗶𝗴𝗻𝗶𝗻𝗴 𝗦𝗮𝗹𝗲𝘀 & 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 Bringing marketing and sales teams together to drive meaningful client relationships and measurable growth. Today’s B2B success is built on true alignment between not just Sales, but the board and how the business makes money! 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗚𝗿𝗼𝘄𝘁𝗵 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗔𝗕𝗠 ABM is evolving to encompass demand generation and partner marketing. Cat’s focus on "growth marketing" is reshaping how we think about client engagement and impact. Inspiring! 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗻𝗴 𝗩𝗮𝗹𝘂𝗲 𝗮𝘁 𝗘𝘃𝗲𝗿𝘆 𝗟𝗲𝘃𝗲𝗹 The importance of storytelling—not just to inspire teams but to show real business impact to the board and clients alike. Can’t wait for part 2 of this powerful conversation! Tune in now: https://lnkd.in/eRS8Et4z

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Delivering truly transformative customer services - even complex, mission critical ones - needn’t require wholesale business and technology change. As long as you have the right approach and platform strategy it can be achieved remarkably quickly. Take a look at this blog by Christopher Foster to see how we are doing just that, transforming citizen engagement, in UK Policing. #MuleSoft #Integration #UKPublicSector #UKPolice #Salesforce

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Salesforce's Einstein Trust Layer is crucial in safeguarding customers' data integrity. Without trust, adopting AI technologies remains a significant challenge for companies. Salesforce is deeply committed to working with our customers and experts so they can reap the rewards of transformative GenAI while ensuring it is a force for good. Learn more about Salesforce's initiatives in AI via the link below. [Link to the article](https://lnkd.in/gA-RcN84)

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Don’t wait until things break - improve existing flows with the latest features and functionality, like these shared by Salesforce Ben and Tim Combridge. Why? Because replacing old workarounds, reduces the number of “pink blocks” in your flow. Efficient, up to date flows mean faster orgs, relevant processes, better data and happier users (no one likes to see the circle of impatience when saving a record) I know of at least 3 of these that I have immediate use cases for - how many can you find? #Salesforce #Summer24 #ProactiveMaintenance

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We are excited to be sponsoring the UK ServiceNow User Group (SNUG) in Edinburgh! Join Venetia Rook and Jason Brewster on Thursday, 28th November 2024, where they will be showcasing service delivery transformatio through AI and intelligent automation. Key discussion points: 🤖 Optimising operations with AI capabilities ✔️Implementing AI-driven self-service solutions ✔️Enhancing end-user experiences ✔️Scaling service delivery efficiently 📊 Intelligent Data Visualisation ✔️Leveraging ServiceNow's platform capabilities ✔️Delivering real-time insights at speed ✔️Making data-driven decisions 🛡️ Risk Management and Operational Resilience ✔️Supporting enterprise-wide digital transformation ✔️Monitoring and managing business threats ✔️Building robust control frameworks Visit the Methods table to discuss how we can help your organisation harness these capabilities! Register here: https://lnkd.in/eCAhvW2d #ServiceNow #AI #DigitalTransformation #SNUG #ServiceDelivery #CyberSecurity #Edinburgh #TechInnovation #MethodsForGood

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As we look to onboard our 5th Local Authority onto the GoMeddo scheduling platform for Salesforce , here are my thoughts, post election on the uk #publicsector Upon reading Rt Hon Rachel Reeves assessment of the £20bn black hole in UK finances, it’s clear that the public sector in the UK faces a multitude of challenges. Financial difficulties, budget cuts, and growing demands place immense pressure on local governments, while the health sector grapples with backlogs, workforce concerns, and the imperative to integrate care services. Emergency services must ensure efficiency and the retention of skilled personnel. The future, however, also holds the promise of innovation and collaboration. Local governments are finding new and inventive ways to transform their operations and continue providing essential services. In the health sector, integrated care services and a focus on community-centered care will lead the way toward a more efficient and patient-centric healthcare system. Emergency services are on the path to enhancing their operations while keeping a firm grip on highly skilled personnel. Real-term budget reductions across local and central government, costs are rising and inflation pressures are increasing public sector debts and risks of bankruptcy. Technology will play a significant role in transforming operational effectiveness across the public Sector. SAAS platforms offer low risk, scaleable and faster deployment models.  Improved scheduling across local and central government, health and emergency service sectors will ease pressure on the workforce ensuring a better work life balance and staff retention. The effective management of existing assets will be key to driving efficiencies and reducing spend. If you are a local authority experiencing operational challenges across: Leisure management Fleet management Staff Training Workforce management Room / facility booking across multiple sites Facility, Equipment and Asset management In-Community health programs Citizen and Non Emergency transport Home care services Education services Social care services Children's services Building and planning services Please dm me or contact our friends and partners at Digital Modus Ltd together we deliver Salesforce solutions that drive efficiencies, reduce cost and improve the citizen experience. Andy Price Nick Howes Jay Dudley Richard Young Imani Backes Iraia Oianguren Wim de Jong Katie Martin Garry D. Ian Hopkins Anthony Rumbol Karim Saad

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SugarCRM Basic Terminology Explained! Get a clear understanding of essential SugarCRM terms like records, views, subpanels, teams, roles, and more with our straightforward video guide. Perfect for beginners and those looking to sharpen their CRM skills! 🚀📹 Watch now to dive in! - https://lnkd.in/gdBjeAmA #CRM #SugarCRM #CRMBasics #CRMTerminology

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Excellent analysis Max, thank you. I think you have hit the nail on the head in your balance between maximizing ACV and responding to the customer pain points. I would refine it a little bit and try to categorize the customers using the Salesforce AI Wave 1 .. 5 i.e. show the migration path from Wave 1 to Wave 3, recognizing certain customers with strategic must haves will start with Wave-3, the latest and greatest.

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We had an incredible day at the AgentForce conference in London yesterday! Despite the unexpected power failure on the Elizabeth line (seriously, TfL, where’s the failover/redundancy?), the day was filled with valuable insights and great experiences. The highlight for me was learning about the Salesforce and MuleSoft AI roadmap. AI is becoming mainstream faster than we ever imagined, and it's clear that businesses can no longer afford to ignore its potential. Falcon Suite (https://lnkd.in/g7gNJyzg) is set to play an even more crucial role in providing compliance and monitoring for the artifacts generated by AI. I had some fantastic discussions with Christopher Austin, Matt Cronin, and Sudhir K.—can't wait to see how AgentForce will benefit us all in the near future! #agentforce #salesforce #excel #falconsuite

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Are you challenged by Salesforce Data? You are very welcome to join my Salesforce Consultants and Contractors (SFC&C) Community colleagues at our next in person event on Tuesday, 21st of May, 6 pm in London at Own Company. The SFC&C May event registration is now live! 🚀 Special thanks to Own Company for hosting the event and Salesforce their support. Don't miss out! 👀 Once again we have an exciting theme - "Value and Activation of Data" and line-up with presentations from the top Salesforce experts (as usual !!) Detailed agenda available on the event page links below in the comments. #SalesforceDatacloud #SalesforceContractors #Salesforce

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Take a look at this thinking from Stephen Montgomery on how to effectively listen and take action amidst the growing influx of noise in our 1:1 Customer Engagement systems: https://lnkd.in/ezKXmE3U DCS #pega #decisioning #nextbestaction #customerpersonalisation #data #personalisation #customerinteraction #nba #customerdecisionhub #cdh #pegasystems

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✨️The quote flashed during Don Schuerman 's Day-2 keynote at #PegaWorld iNspire 2024 became a relatable and sticky quote in the head!! ✒️[Quote]: "Nothing ages so quickly as yesterday’s vision of the future!" - Richard Nelson Corliss 💫So true indeed, who would have thought about an immediate surge in technical-debt for enterprises when everything was moving smooth in the fast lane. 🌟With the advent of #GenerativeAI /#GenAI and other related #automation technologies, the vision of the future was challenged , looked blurry and it required to "Hit-Refresh" 🔄 and address the cascading impact/implication by going back to the drawing-board 🎯While change is inevitable for enterprises, the biggest lesson learnt is to push businesses to "think-rethink-&-unthink" customer experience journeys like a hackathon and reimagine businee value chains with a nimble & sustained strategy augmented by the new offerings/advancements of technology in the wild!! 📌Could not stop myself from using this quote for my LinkedIn page 😀 #pega #pegasystems #lessonslearnt #enterprises #enterprise #technology

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