Ian Campbell

We've created a comprehensive guide to EPCs for #mortgagelenders that covers everything you need to know ... #EPC #energyperformance #energyefficiency #retrofit #mortgagebroker #mortgage #greenfinance #greenmortgage

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⏰ Consumer Duty Reality Check: Is Your QA Hitting the Mark? With the FCA's spotlight firmly on customer outcomes, let's have an honest conversation about QA readiness... 🔍 What I'm Hearing in the Industry: "We're sampling 5% of calls" "Our QA is mainly focused on script adherence" "We'll deal with issues when they arise" "Our spreadsheets do the job" 😬 Here's the reality - Consumer Duty demands more. ❌ Common QA Gaps I'm Seeing: • Limited interaction coverage • Reactive vulnerability detection • Manual compliance checking • Delayed feedback loops • Inconsistent evaluation methods ✅ What Good Looks Like in 2024: • 100% interaction monitoring • Real-time vulnerability alerts • Automated risk detection • Proactive intervention • Evidence-based reporting 💭 Quick Self-Assessment: Can you confidently answer YES to these? • Do you monitor ALL channels for fair value evidence? • Can you spot vulnerable customers in real-time? • Are you catching 100% of compliance risks? • Can you prove consistent good outcomes? • Is your QA process delivering timely insights? 🎯 Quick Wins to Consider: 1. Map your QA criteria to Consumer Duty outcomes 2. Implement automated interaction sampling 3. Create vulnerability detection workflows 4. Set up real-time alerts for high-risk conversations 5. Build comprehensive outcome reporting 💡 Success Story: One firm recently transformed their QA to meet Consumer Duty requirements: • Moved from 3% to 100% call coverage • Reduced risk identification time by 80% • Improved vulnerable customer support • Created robust evidence for the FCA 👉 The Bottom Line: Consumer Duty isn't just another regulation - it's a fundamental shift in how we need to think about QA. 🤔 Let's Discuss: • What's your biggest Consumer Duty QA challenge? • How are you evidencing good customer outcomes? • What tools are you using to identify vulnerable customers? Drop a comment below or DM me - happy to share more insights about making your QA Consumer Duty ready! #ConsumerDuty #Compliance #QA #ContactCentre #FCA #CustomerOutcomes

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Discover how Leeds City Council transformed their invoice processing with Kefron AP, achieving a remarkable 99% data extraction accuracy. This success story is not just about technology but also about partnership and innovation in public sector financial management. Dive into the full story to see how automation can drive efficiency and compliance across large organisations. https://loom.ly/d5zXqU0 #PublicSectorInnovation #FinancialAutomation #SuccessStory

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I love my Monzo Bank card and it's great to hear they have chosen SAP S/4HANA Cloud and NTT DATA Business Solutions to help them run their growing business #bankingbusinesstransformation #SAPS4HC #SAP #runfasterwithsap

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📈 Customer expectations have never been higher for a frictionless experience when requesting to borrow from a lender. As a result, there's a need to digest, analyse and action insights from the ever-growing data assets that lenders have access to within their organisation.   Charlotte Rankin and Jordan Harris have discussed the role that data analytics plays in improving customer experience, with a nod to a few positive outcomes we've seen from recent projects in this area.   You can access the video (3 minutes) from the link in the first comment below 👇

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The Bank of England are encouraging banks & PSPs to become direct participants of CHAPS by reducing friction in the onboarding process. Therefore, now is a good time to re-assess the value proposition of doing so, and Icon are well positioned to help.

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Why you should think of getting a Digital Twin of your organisation. Risk & Compliance Optimising costs Enhance customer experience Optimise Efficiency. Improve Productivity and the list goes on... Best bit is you only need one DTO Digital Twin of an Organisation. Start small and focused and address a single issue or process. Build it really well. Think Continuous Improvement. then spread the net wider. Do it yourself, get it done for you, or even a hybrid of both. ROI should be measured in months not years. Done well, it will be the best move you make to get Strategy Implemented. Join the 21st Century, decision making leadership methodology. Want to know where to start? Please ask. You do not need to use my services, but I would like to know you are starting in the right place and going in the right direction. Best wishes Philip

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Have you booked your place at the next CMI West Midlands & North West Digital Event 'Understanding The Investor Mindset' yet? By attending this event, you will: ➡ Decode investor perspectives: explore the nuanced ways in which investors assess a company's current and future value, gaining a deeper understanding of their mindset. ➡ Participate in an interactive Q&A: engage in a dynamic Q&A session, offering you the chance to delve into specific questions and scenarios related to investor evaluations. ➡ Access key resources: receive access to post-event content, allowing you to revisit key learnings and apply them to your financial strategies. Unlock the secrets behind investor evaluations and position yourself for success. Reserve your seat now to navigate the investor mindset effectively ⤵ https://lnkd.in/eNvmF5z4 #CMIconfidence #events #investor

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💻 Would your business benefit from comprehensive proactive IT Support? Preventative measures are always more effective than reactive measures and we provide support that limits the risk of problems cropping up in the first place. https://lnkd.in/eqDqC6DX

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🔐 The Payment Systems Regulator is consulting on a proposed lower cap of £85,000 on the maximum amount that banks and payment firms would have to payout to victims of APP fraud. It follows a review into high-value APP fraud claims, as well as concerns voiced by the payments industry 🗣 David Geale, the PSR's MD said: “Under our proposals, consumers in the UK will still receive world-leading protection, payment providers will still be heavily incentivised to improve anti-fraud protections and we maintain effective market competition and innovation.” Read more at the 🔗 including industry reaction from Stefano Vaccino Janine Hirt and Tony Craddock The Payments Association Yapily Innovate Finance #fraud #fraudprevention #scams #paymentfraud #payments #openbanking #paymentproviders #fintechs #banks https://lnkd.in/dfAVqi6Y

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Empowering UK businesses to soar with tailored financing solutions - Over £35 million funded to over 1,000 enterprises, igniting growth with our trusted network of 50+ lenders. Choose Phoenix for your cash flow and working capital needs. #BusinessFinance #UKBusiness #SmallBizFunding #CashFlowSolutions #WorkingCapital #GrowYourBusiness #TailoredFinance #TrustedLenders #PhoenixCommercialFinance

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HMRC: Hyperscale PaaS for Hyperscale Performance. HMRC offers an exemplar blueprint for a Platform Architecture, and how it can enable rapid digital service innovation at hyperscale levels. HMRC's Multi-channel Digital Tax Platform (MDTP) employs Continuous Delivery at scale, operating a cloud platform for over 130 user-facing applications powered by over 1000 microservices. The platform delivered financial support to more than 12 million employed and self-employed workers during the pandemic, processing 67,000 job claims within half an hour and handling 440,000 applications for government grants on the first day of its operation. Learn more in this talk from Ben Conrad and Matthew Hyatt.

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HM Revenue & Customs (HMRC) has appointed a new supplier of ‘Confirmation of Payee’ (CoP) technology using a nascent public sector-wide ‘dynamic purchasing system’. Global Government Fintech can reveal that the UK department has hired Modulr through the ‘Open Banking (Data, Digital Payments & Confirmation of Payee Services) Dynamic Purchasing System (DPS)’ established by the Crown Commercial Service at the turn of the year with the ultimate aim of ‘reducing the costs of receiving money into public sector organisations, as well as reducing fraud’. HMRC has used National Westminster Bank (NatWest) to provide CoP for the past three years. The bank – one of the UK’s best known high-street financial brands – is now in the process of transitioning its HMRC CoP responsibilities to Modulr, which has not previously worked with HMRC. Read all about it => https://lnkd.in/erK_Jf34 Global Government Forum Ian Hall #procurement #publicsector #payments #fintech #paytech

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This is a brand new piece of research we commissioned providing insight on AI Ops adoption across the UK and US. Join the waitlist for early access to the report 👇  https://lnkd.in/eQShznUS #AIOps #KTSL #ITLeadership #FinancialServices #Research

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From Crisis to Opportunity The COVID-19 pandemic presented unprecedented challenges for businesses in the UK and around the globe. GC Business Finance needed a solution fast and that's where GoodCore Software Limited stepped in and delivered a digital transformation that helped them survive and thrive. Discover how our loan management platform enabled them to offer swift, efficient lending services during the pandemic and beyond. Learn more about this success story 👉 https://lnkd.in/dDhtie_7 #FinTech #LoanManagementSoftware #WebAppDevelopment #BespokeSoftware

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If a business’s software supplier encounters disruption and/or failure, the business’s operational management capabilities would be significantly impacted❕ Here’s a clip of SES Account Director, Tom Wheeler, discussing the Digital Operational Resilience Act (DORA) on our recent podcast with MCR SEO LTD🙌 What is the purpose of DORA?🤔 The purpose of DORA is to ensure that businesses have a risk mitigation procedure in place for situations where software supplier challenges occur. At SES Secure, we offer services which support businesses improving their business continuity capabilities, whilst ensuring that DORA regulations are met ✅ Click below to watch the full episode ⬇ https://lnkd.in/eS6YcpHW #DORA #DigitalOperationalResilienceAct #OperationalResilience #BusinessContinuity

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In 2016 I formed a company with my good friend Adam Parker where we wrote data warehousing and portal technology to enhance aging legacy housing and accounts systems. Then in 2018 we merged with Michelle Holland's accounts consultancy business which started the journey to where we are now. Despite the old Rubixx products being popular, we were enhancing tech that became more and more unsupportable and suppliers that increasingly didn't play well with others. We took the decision to write our own housing and accounts platform. Many quite rightly said we were crazy and we'd lose our shirt. We didn't take any loans or investments to fund the development, we all worked hard consulting on legacy tech and maintaining bolt on's to pay for it. We retained 100% control and ownership in the original trio which is how it remains to this day. We've navigated the business and build through a global pandemic, a Lizz Truss budget, a cost of living crisis and more Prime Ministers than I can name. Today as the merged company celebrates it's 6th birthday and we approach our October year end with £0 debt, amazing 7 figure numbers to publish and a very healthy pipeline, I'm humbled by the trust so many client organisations have shown and greatful for the great team we've built at Rubixx. A sector I have worked in since the age of 20 now has tens of thousands of user, tenant and contractor interactions a day on our platform. That pride is worth more than the money or fame or celebrity red carpet events... wait we don't get any of that stuff. Anyway... By our next birthday we're forecasting to have saved 20 more HAs from the legacy time bomb and show them there is something different out there. We will remain #neveroutsourcedneveroffshored and open to all modern integrations in the sector. We will continue to charge by the hour not the day and we will work to further loosen the grip over social housing the big 6... sorry now 5 have. Happy birthday to our small and mighty self.

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Are you ready to maximise the opportunities that DPDI will create for your business? As technology and legislation continue to evolve, the strongest opportunities will come to businesses that can adapt. Join Gemma Mitchell, Managing Director of Paragon Dagenham, with guest Chris Combemale, CEO of the DMA (Data & Marketing Association) UK, as they discuss the impact of DPDI on maximising your marketing spend. 🔗 Watch the full episode here: https://loom.ly/Zhltnhs On the go? Listen to the episode on Spotify: bit.ly/49NFrOl #ParagonSounds #DPDI #Data #Legislation #MarketingBudget

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