Grant McNulty

Discover the secrets to building and mastering your integrated customer experience programme with our free 10 step guide! Say goodbye to outdated CX strategies and hello to success. #CustomerExperience #IntegratedCX #CX #InMoment

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✅15% boost in spending frequency 📈 22% ATV growth 🚀37% reward redemption increase This is the growth Harvey Nichols registered after OSF developed its upscaled loyalty solution. With a Salesforce multi-cloud approach, connecting Marketing and Service Clouds to their new Loyalty Management solution, OSF Digital empowered the luxury retailer to keep customers engaged and loyal. Curious about the full success story? 📖 Read it here: https://lnkd.in/e8pZycbq #CustomerSuccess #CustomerLoyalty #LoyaltyManagement #CustomerExperience

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Though humans will always be at the heart of selling, Einstein AI will always be there to assist. Explore how our Sales Cloud engineering teams are making the sales process more efficient — developing predictive and generative AI to streamline tasks, assess prospects, and generate emails:

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In this guide, we dive into how specialized customer support teams can proactively prevent churn and boost customer retention. From detecting early signs of dissatisfaction to integrating automation, we provide actionable strategies to enhance your SaaS customer experience and foster long-term loyalty. If you’re looking to strengthen customer relationships and drive sustainable growth, this is a must-read! #SaaS #CustomerRetention #ChurnReduction #CustomerSuccess #SupportTeams #BusinessGrowth #Mr8X

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Discover how AI-driven analytics can transform your approach to understanding customer needs and behaviours. Whether you're seeking to enhance agent performance, optimise processes, or drive strategic decision-making, this resource is your ultimate guide. Don't miss out on the opportunity to unlock the hidden gems within your call data! 📞 #CustomerFeedback #AI #CallCentre #ContactCentre #CustomerExperience #CX #CustomerInsights

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Sales leaders: ever felt the nagging suspicion your frontline managers are in over their heads? Your first clue 🔍: you’re behind your 1H revenue target. Managers face major pressure and have minimal time to diagnose and fix stalled deals, low pipeline, and dwindling activity. Your second clue 🔍: managers struggle to find time to deliver structured coaching aligned with Challenger’s methodology. Your final clue 🔍: Those 1H revenue targets keep slipping further away. Instead of gambling that your managers have what they need, empower your team with a Level Up session. 👉 Sellers receive targeted, real-time coaching for active deals, driving immediate results. 👉 Sales managers witness effective coaching in action and gain a roadmap for developing their teams. 👉 You see proactive, predictable sales success Curious how Level Ups can change the story for your team? Check out our Level Ups Course Catalog 📚: https://lnkd.in/gzeanj_S #salesleadership #salesmangement #salesenablement

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Learn the basic outlines of the sales follow-up process and how it’s being transformed by new technologies and approaches.

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70+ Sales Enablement Statistics To Blow Your Mind In 2024

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Commercial selling is a team sport. Great to reconnect with Rich Hirst and my previous CEB, now Gartner colleague Gabriel Tsavaris for a Abundium Sales Multiplier session today on our mission to help make multinational growth easier - growth for good. Sharing some of the key takeaways: ✔️ The importance of the buying side of selling ✔️ Selling as a team sport ✔️ Aiming for more high quality, low regret deals ✔️ The client value experience is the biggest component of what drives loyalty ✔️ The fear of messing up is real and can lead to indecision ✔️ B2B buying never stays still ✔️ Create your own demand – enjoy the process, experiment ✔️ Stop talking and just listen ✔️ Preparation and planning are very important ✔️ Work to build the confidence of the buying team Thanks to those who joined us at the Greenhouse Tech Hub, awesome energy, curiosity and wisdom shared! #multinationals #growth #relationships

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Just dropped a new interview with Simone Engelhardt , our Head of Customer Engagement Support! Discover how Support Accreditation is transforming the support experience for partners and customers.  Get the scoop on efficient problem-solving and top tips for interacting with support teams.  Plus, learn how we're using AI and machine learning to future-proof your support services.  Don’t miss out on these game-changing insights! #SAP #CustomerSupport #AI #MachineLearning #SupportAccreditation

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In sales, there’s nothing more rewarding than building strong relationships with customers, and SugarCRM's CRM Adoption Roadshow is the perfect opportunity to do just that. Events like this aren’t just about learning – they’re about sharing experiences, lifting each other up, and creating an environment for meaningful discussions. It’s a chance for businesses to come together, learn from one another, and discover new ways to thrive with CRM. At the Birmingham event on 13 November 2024, you’ll: Share in Proven CRM Strategies ➡️ hear directly from experts and peers on how to tackle adoption challenges and maximise the impact of your CRM. Engage in Interactive, Expert-Led Workshops ➡️ discussions are at the heart of this event, giving you the opportunity to connect with those who’ve been in your shoes. Explore the Future of CRM ➡️ AI and GenAI are transforming how we approach CRM, and you’ll learn practical tips to empower your team with the latest advancements. It’s events like these that truly make a difference in helping teams and businesses grow together. I can’t wait to see everyone there, ready to share, learn, and strengthen the relationships that drive success. 📍 When: 13 November 2024 📍 Where: Birmingham, U.K. Register your place here: https://lnkd.in/e9AtBwDM

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🚀 New Boostworks white paper alert 🚀 The Heart of Workplace Engagement It’s important to flag that line managers and peers are emerging as the unsung heroes of recognition It’s time to bridge the gaps and create a workplace where everyone feels seen and appreciated. Ready? Let’s recognise, repeat! Check out the full paper today and find out how emotional bonds are driving workplace engagement 👉👉👉👉 https://lnkd.in/eyCQTSd9 🌟 #WeAreBoostworks #WorkplaceEngagement #EmployeeRecognition #LeadershipMatters #RecogniseRepeat #HRLeadership #EmployeeEngagement #HRInsights

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Cloudera’s session at Gartner D&A Summit in London explored the challenges of moving AI from pilot to production – offering some very interesting insights from industry leaders. Hear more about this session and the summit in this ComputerWeekly article: https://bit.ly/4aulfRI 

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Digital transformation is more than just a buzzword—it’s the foundation for driving growth and staying competitive in today’s rapidly evolving landscape. At Docusign, we’ve been exploring what this means for businesses across Europe, and the insights are clear: the UK and Ireland are stepping up to the challenge. Our recent Digital Maturity Report 2024 highlights some interesting trends. The UK and Ireland are leading the way in cybersecurity, with 40% of businesses planning to boost their investments over the next year. This focus on security isn’t just about protection; it’s about creating a foundation that allows innovation to thrive. When teams feel secure, they’re more likely to experiment with new technologies, driving the kind of progress that keeps businesses competitive. However, there’s still a gap between recognising the potential of AI and actually capitalising on it. Despite 52% of companies feeling prepared to embrace AI, only 32% are planning to increase their investment. This hesitation is understandable—security and data privacy concerns are top of mind—but it also signals a missed opportunity. Overall, 66% of employers believe there's a skills gap in their organisation, yet only 41% of businesses say they are empowering current staff to upskill in an attempt to combat this. For leaders in the UK and Ireland, this is a call to action. We need to ensure that our teams have the resources and confidence to explore new technologies, while also addressing the very real concerns that come with them. The journey to digital maturity is ongoing, and it requires us to lead with confidence, embrace change, and empower our teams. Explore the detailed findings and guidance in our Digital Maturity Report 2024 ➡ https://lnkd.in/emXsmhqz #DigitalTransformation #AI #Cybersecurity #EMEA #Leadership

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⭐ Are you ready to revolutionise your customer interaction? Join us for an exclusive webinar, "AI and CX: The Future of Customer Experience." ✨ In this interactive session, you'll discover: 1. How cutting-edge SAP AI solutions transform customer interactions and drive significant business growth 🚀 2. Insights and best practices from industry experts leading the way in AI-powered CX 💪 3. Real-world success stories showcasing the power of AI in action 🛍 . Plus, you'll gain valuable insights on: * The latest trends and advancements in AI for CX * Practical strategies for implementing AI solutions within your organisation * How AI can help you deliver exceptional customer experiences that keep them returning for more! Don't miss this opportunity to: - Stay ahead of the curve in the ever-evolving world of customer experience. - Unleash the power of AI to drive growth and customer satisfaction. - Gain a competitive edge by delivering unparalleled customer experiences. Reserve your spot today for this FREE webinar in collaboration with IDC on July 3rd at 11:00 AM CET. Click Here to Register: https://lnkd.in/devKTfsA Space is limited, so don't delay! We look forward to seeing you there! #SAPCX #SAPCustomerExperience #SAPAI #SAPAICXTOOLKIT #cxwebinar #IDC

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What does "AI for Business" mean for ABP Consultancy, a simple test, it HAS to translate into a tangible business value. In everything we do at ABP Consultancy we focus on value engineering (why change) and benefits realisation (did it work). AI and Automation are a powerful combination because you can put your business insights to work and measure the results. Thank you to all of our clients for the opportunity to help and thank you to IBM and David Stokes for the recognition. It really does mean a lot to everyone at ABP Consultancy #ibmpartner #ibmpartnerplus #AIforbusiness

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