Gordon Murray

GenAI-driven digital transformation is modernising and optimising local governments, creating a better future for both citizens and staff. Join us in our journey #GenAI #DigitalTransformation

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Did you know that IBMs Watson provides us with AI generated insights at Wimbledon? ➡ By combining the power of hybrid cloud and enterprise-grade AI, IBM transform over 2.7 million Wimbledon data points into insights, automates key business processes and secures Wimbledon's digital operations. ➡ This year, some of the most compelling stories of the tournament will be told with the help of IBM watsonx, the enterprise-ready generative AI platform. ➡ AI-powered fact sheets are used to generate meaningful insights – including a player’s likelihood to win their upcoming match-up. 😲 #ai #wimbledon #ibmwatson #watsonx

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84% of UK business leaders are facing the issue of an IT and tech skills shortage. Discover more findings in our independent report #IT #Skilsgaps #technews

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Legacy IT It often feels that dealing with change in a legacy IT estate seems to be considered a nuisance at best and something to berate developers about at worst. There's surprise and push back on integration and data migration work required. And there is frustation that things take a while to deliver and preparation activity is necessary. But in lots of other areas legacy is anticipated and starting from scratch is rarely an option. 🏠Property - it isn't practical to constantly demolish property no longer fit for its original purpose. So we adapt. ☎️Utilities - there are universal standards across all of these (plug socket, cables, connections) which need to be considered when adding new tech. 🚛Transport infrastructure - road size, railway gauge. traffic management systems - all need to be factored in when launching new solutions like self-driving vehicles There's loads more we deal with daily without pushing back. So why is IT development is viewed differently and how can we change the perspective?

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A great use of teamwork and the right technology

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Salesforce World Tour London report: The Salesforce platform has been central to our recent digital improvements, so it was important for some of the St Albans City & District Council transformation team to go to the Salesforce World Tour today to see what’s new. Answer: a lot, not least a very slick demo of how Aston Martin use Salesforce to promote and personalise their cars for individuals https://lnkd.in/eGikr-kX. The scale of the event is quite dizzying, and while we went to a lot of stuff we couldn't do it all. AI was of course central, with the message being that you can trust our version (subtext: not to swear at your residents, or repackage their personal data for other customers). We heard a really good presentation from Eastleigh (James Battle) and North Lincolnshire Councils about how they had used Salesforce to bring their various data sources together to enhance services and reduce the number of different systems they have. There were lots of goodies here that we could use for better services for our residents and businesses, depending on the affordability and value for money for a district council like ours. Well done to our team Billy Senior Monique F. Harry Graham and Charlotte Aspinall for all the hard work, and also for the obligatory pose with the crazy Salesforce-type creatures.

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The last few weeks have been challenging at work in many ways and on a couple of occasions I have wondered why I do the job that I do. This video sums it up - we make a difference through the work that we do and we are trusted to do complex things well. #wearexgi #experiencecgi https://lnkd.in/esnX4NA3

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We know how much easier things are when everything works together seamlessly. For NHS IT teams, data integration can make that possible, keeping systems in sync and helping things run smoothly.🫱🏻‍🫲🏼 In our recent blog, we dive into why this is so important for you and how Sunrise’s API-powered solutions can simplify your IT processes and improve collaboration across the board. We explore how integrated systems can help you: ✅ Enhance accuracy ✅ Boost efficiency ✅ Enable better decisions Ready to see the difference data integration can make? Read the full blog to find out more!

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Learn how four top healthcare providers in Sheffield overcame the challenges in consolidating their finance systems using Integra Centros. 📈 Prior to the implementation of Integra Centros, each trust within the South Yorkshire Alliance operated its own Integra system, with distinct processes, customisations, chart of accounts, and reporting structures. 🖥 Learn how Integra Centros' multi-company functionality enabled the providers to create an efficient digital financial workflow across all four trusts here: https://lnkd.in/ebpgduCZ #DigitalTransformation #Integra #integracentros #FinanceManagement

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In our latest success story, David Hale, Assistant Director of Informatics at North Bristol NHS Trust, shares the Trust's journey towards migrating to Power BI. From navigating evolving technology to achieving Trust-wide adoption and balancing skillsets with partner organizations, learn how the migration process unfolded with the help of CACI. Read the full story here: https://lnkd.in/et3HWsTX #NHSDataInsights #PowerBI

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Investing in new software is a big decision for any company. It requires time, effort, and money - especially if the system is going to be used companywide. Onboarding programmes are a great way to ensure successful adoption. Look for clear details on what's included and understand approx. timescales for how long it’ll take to get fully up and running. This article provides a nice summary of what to expect from a good onboarding package! ➡️ https://ow.ly/jFLq50RvyRF #ProspectSoft #TheAccessGroup #CRMOnboarding #ProspectCRM

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Investing in new software is a big decision for any company. It requires time, effort, and money - especially if the system is going to be used companywide. Onboarding programmes are a great way to ensure successful adoption. Look for clear details on what's included and understand approx. timescales for how long it’ll take to get fully up and running. This article provides a nice summary of what to expect from a good onboarding package! ➡️ https://lnkd.in/gak8MPGa #ProspectSoft #TheAccessGroup #CRMOnboarding #ProspectCRM

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Highly recommend this session for those on starting their ERP journey - two great presenters as well. And you could always come to the Lumenia Consulting HEADtoHEAD event to find out more... #erp #erpheadtohead #erpimplementation #erpsolutions

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This week the team is getting ready to migrate a system from #Oracle to #MSSQLServer for Leicester City Council. The migration will see 100s of GBs of data moved between the two engines and applications updated to match the new capabilities of SQL Server. This is a fully #bespoke migration and will see a streamlined #onpremise solution for Leicester City Council that will cut costs, improve performance and see gains in almost all metrics important to delivering a #digitaltransformation. Businesses have data not only in dedicated databases, but all across the cloud and locally on machines. If you find yourself wanting to move or potentially cutting costs, why not speak to us today and see what's possible. A free #onsite #consultation could see your business move into a robust, scalable and always-available infrastructure. Reach us at https://bspokesoftware.io

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£6,800,000,000. That is the modelled monthly cost to UK organisations of employee's time spent dealing with complaints, problems, and service failures. The results of analysis completed by the Institute of Customer Service in their UK Customer Satisfaction Index report for 2024 demonstrates there is an enormous cost associated with correcting issues with customer experience. It is amazing to see so many of our customers listed in the Top 20 rated organisations for customer satisfaction 2019 - 2024, but I know even those who are already doing an awesome job will be looking to further improve. This is topical for many industries and not just retail. Any organisation with a B2C or D2C channel should be conscious of the impact their customer journey and customer experience has on the overall health of the business. I would encourage you to read the report for yourself as it contains a huge amount of insight, analysis, and guidance. It is available via the institute's website: https://lnkd.in/guadysDr Section Four: Recommendations for organisations, and specifically the guidance on achieving the appropriate balance and the right approach to technology and people within customer service. That is a standout section and such an important subject, technology alone is not the answer. Analysis of your customer journeys must be holistic and encompass both the transient aspects of Customer Experience and the associated Journey Maps, and the controlled, measured aspects of Service Blueprints and the Master Process Lists. This analysis is often disjointed with the exercises and workshopping required taking place within discreet, siloed teams. Organisations will benefit greatly by harmonising the approach and creating multi-disciplinary teams and by utilising a combination of tools. Teams should consider using online whiteboarding to support design thinking. Data origination and analysis tools such as task mining and process mining to surface and visualise data, and process analysis with simulation to discover and ideate end-to-end processes and journeys. #CX #CustomerService #Leadership #ARIS

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This week, #FractionalFriday seems a bit more like freaky Friday. It's been an interesting spring, as people have been very much up for discussing fractional working. I'm more confident than ever that fractional enterprise architecture has its place at SMEs and also in large organisations. Getting an EA resource to assist the work around major #projects, #digital transformations, or #product and #strategy programmes, will definitely help. So where there isn't sufficient budget or available contact time, it makes complete sense to only pay for the service you're going to use. It's just that in April. It has got very ghosty. The main thing that concerns me about the fact that people are putting feelers out, and then disappearing, is that life doesn't stop. For sure, there are a lot of things making the market difficult just now, but the real pace of change is only going to get faster. So massive projects aren't really 'on hold'. The swarm of salespeople, account managers, customer success people, and whoever else, that are desperately trying to find their way into mailboxes and voicemails. They're not doing it for fun. Things still need to keep moving, no matter how tight the purse strings are being held. In these circumstances, where things are on a bit of a go-slow. It usually has the same effect on GRC (governance risk and compliance) functions, as a crisis does. In a crisis, you can't hang around waiting for the next architecture review board to meet up. In a go-slow, if the production line is going to stop because a machine need replacing, you don't wait until the Visio licence gets renewed. You just get it done. So it's understandable that things are a bit ghosty, for people looking for primary EA roles. But that's what fractional enterprise architecture is for. In fact it's what any fractional specialism is for, like #PMO, #BenefitsRealisation, #CISO, #CTO, #HR, and many more specialisms that are too expensive when times are tight. I've always tried to be polite about the money side. Nobody should hire fractionals just because it's cheaper. But it is cheaper, at least cheaper than a full-timer with equivalent skills and experience. So I always tried to push the time aspect of fractional because nobody likes to be made to feel skint. But if you need a fractional specialist, and you can't afford a full-timer. That is what we're here for. As long as we can do something useful in the time that you've got the funds for.

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Last year’s Digital Skills Audit told us that Developers (programming) and Systems Architects are the hardest roles to fill in South Yorkshire, and that a lack of industry experience, commercial awareness and communication skills are key to the problem. Is this still the case? Are you struggling to fill other roles? Has the current economic climate forced you to freeze recruitment or make redundancies? The Digital Skills Audit is back and we need to hear from South Yorkshire digital and tech businesses, and businesses that rely on digital technology. Please take 20 minutes to tell us about your current skills needs, how well they are being met and challenges facing your business operations. The data you provide will help us to influence improved skills provision and policies. Complete the audit now: https://lnkd.in/eVAxghew For more information, read our latest blog post: https://lnkd.in/e5d8ENkC #digitalskills #sheffield #southyorkshire #techbusiness

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