Gaël Vergier

As a customer success leader, the last thing you want to do is implement a customer onboarding process that your customers hate. If customers hate how they're onboarded, it's unlikely that they'll feel satisfied or stick around for long, and that can cause customer success and implementation teams a lot of frustration. So, how can you improve your onboarding flow? Find out here: https://buff.ly/3UU7mGS #customersuccess #csleader #csm #customerexperience #dataonboarding

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🚫 As a customer success leader, the last thing you want to do is implement a customer onboarding process that your customers hate. If customers hate how they're onboarded, it's unlikely that they'll feel satisfied or stick around for long, and that can cause customer success and implementation teams a lot of frustration. So, how can you improve your onboarding flow? Find out here: https://buff.ly/3UU7mGS #customersuccess #dataonboarding #datamigration #implementation #csm #customeronboarding

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❌ As a customer success leader, the last thing you want to do is implement a customer onboarding process that your customers hate. If customers hate how they're onboarded, it's unlikely that they'll feel satisfied or stick around for long, and that can cause customer success and implementation teams a lot of frustration. So, how can you improve your onboarding flow? Find out here: https://buff.ly/3UU7mGS #customeronboarding #customersuccess #customerexperience #dataonboarding #implementation

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Is customer churn giving you a headache? Don't stay in the dark! 💡 Our latest blog post explores the top reasons customers leave & how to identify them before it's too late: https://hubs.li/Q02yr_j70 #CustomerChurn #Retention #CustomerSuccess

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🔥 111 🔥 🌟 How to develop your personal brand 🌟 Strategies to elevate the brand of your Customer Success team In this episode of the Women in Customer Success podcast host Marija Skobe-Pilley is talking to Natasha Evans, Head of Customer at Hook. We discuss how to build your personal brand internally and get promoted, why stepping up and taking ownership is important, and the strategies that work to elevate your personal brand. Natasha also shares her journey to customer success and some of the major lessons she has learned in her career. Did you know: 👶🏼 Natasha is a mom of 2 🗺️ She is based in Northern England  ☕️ She is a coffee lover In this episode you'll learn about: ✅ What a personal brand really is ✅ How to start developing your internal brand ✅ Why stepping up and taking ownership can change the perception of a whole CS team ✅ Helpful tools when building a personal brand This episode was brought to you by Deployflow. Full episode link in the comments. 👇 #WomeninCS #PowerUp #CustomerSuccessManager #CareerGrowth #PersonalBrandBuilding

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Check out the latest #WomeninCustomerSuccess podcast. 🎙 In this episode, host Marija Skobe-Pilley is talking to Natasha Evans, Head of Customer at Hook. Learn how to build your personal brand internally, step up, and take ownership to elevate your career. Natasha shares her journey and key lessons. Plus, fun facts about her life! ✨ This episode was brought to you by #Deployflow. #CustomerSuccess #PersonalBrand #Podcast

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🌟 It's Day 6 of our advent calendar, and today we're spotlighting something special: Some jaw-dropping new statistics from Gartner's latest report! 🤔 How can CIOs achieve their vision of using Generative AI to increase productivity across their companies? 𝗚𝗮𝗿𝘁𝗻𝗲𝗿'𝘀 𝗻𝗲𝘄 𝗿𝗲𝗽𝗼𝗿𝘁 𝗼𝗻 𝘁𝗵𝗲 𝘁𝗼𝗽 𝟭𝟬 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘁𝗿𝗲𝗻𝗱𝘀 𝗼𝗳 𝟮𝟬𝟮𝟱 𝗻𝗮𝗺𝗲𝘀 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗮𝘀 𝘁𝗵𝗲 𝘁𝗼𝗼𝗹 𝘁𝗼 𝗯𝗿𝗶𝗻𝗴 𝘁𝗵𝗶𝘀 𝗱𝗿𝗲𝗮𝗺 𝘁𝗼 𝗹𝗶𝗳𝗲! #AgenticAI refers to programs designed to make decisions and take actions to achieve specific goals independently. And this trend is rapidly growing! 👉 33% of enterprise software applications are projected to include Agentic AI by 2028 👉 15% of daily work decisions will be automated thanks to Agentic AI In practice, #GenerativeAI tools with RAG will enable more relevant search experiences with natural language results for user self-service. This reduces response times to queries and boosts user satisfaction. Learn more about this and the other 9 trends in the full report: https://lnkd.in/gKDyzewk

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Following this week's news that Optimizely have launched a new headless CMS, we ask the question - can headless be a good fit for marketers? In the latest episode of CX Conversations, Senior Product Consultant, Rosie Stano talks to Optimizely’s Senior Director of Product Management, Nazanin Ramezani about the common challenges for marketers and how Optimizely SaaS Core is changing the headless landscape. https://lnkd.in/esmCS-c6

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Big news for HubSpot in the UK! Three senior hires have been made to help with HubSpot's expansion with Lalitha Stables as General Manager and the UK's Country Manager. HubSpot is growing rapidly, so this is great news not just for the CRM platform, but for HubSpot experts as it means greater opportunities are to come. https://lnkd.in/eDD87qdG #hubspot #growth #expansion #hubspotrecruitment #hubspotcareers #hubspotnews

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How can you enhance customer experience with personalised marketing? 🤔 Discover actionable insights on how to tailor your marketing strategies to elevate customer engagement and satisfaction. Read full blog: https://brnw.ch/21wKHTz

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📊 Data-Driven Decisions: Driving Success in UK Advertising In today's competitive digital landscape, UK businesses face many challenges. Google Ads agencies help interpret vast amounts of data, optimise ad spend, and unlock hidden insights. Gain a strategic edge with data-driven decisions! 🚀 #DigitalMarketing #DataDriven #UKBusiness #GoogleAds #AdvertisingSuccess

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Onboarding isn’t just about checklists and paperwork. It’s about building an environment where new talent can hit the ground running and aim for the stars. Check out the next seven slides to see how top companies—Google, Zappos, Salesforce, and more—do it differently. What you’ll learn: ** Why great onboarding is a game-changer ** Core elements that actually work ** Mistakes even the “best” make ** Case studies from companies who get it right Aim higher. Demand better onboarding. Let’s make onboarding as bold as your business vision. Connect to exchange ideas or tell is in the comments what your onboarding process looks like. #Onboarding #Innovation #BuildingTheFuture #CompanyCulture #GreatTeams

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Let's take a wild guess—you’re a marketer and you’re turning to AI to tackle your current experimentation challenges. Well, maybe that wasn’t such a wild guess... We surveyed 100 UK marketers and 89% of respondents agree that AI will help them overcome these barriers. But the big question is: how are they using AI to do this exactly? We've got the answer and other insights on AI, personalization, and digital experiences here: https://lnkd.in/eUvn9hF2

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A recent study by Twilio highlights the growing frustration and financial losses among UK consumers caused by time-consuming ‘Brandmin’ (brand administration tasks). 54% of customers feel frustrated, while 47% experience emotional distress due to brands burdening them with cumbersome administrative duties. On average, UK consumers are said to spend 45 minutes per week on brand admin, totaling over 1.5 days annually. Many abandon these tasks due to boredom and frustration, resulting in a loss of £95 per customer per year, amounting to a collective loss of £3 billion! https://lnkd.in/dV-kQXxA

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Building brand loyalty goes beyond offering a good product or service. It’s about crafting personalised experiences that make customers feel valued. 🚀 With AI-powered CRM software, businesses can create these tailored experiences, exceeding customer expectations and fostering deep brand loyalty. Learn more from our partners at SugarCRM: https://okt.to/7ORGJ8 #CustomerExperience #AI #CRM #Personalization

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Looking to create an effective customer feedback loop? Here are some insightful tips from Ben Oldham at Keatext on leveraging NPS analysis and AI text analytics for customer care and business growth. 📈 #CustomerFeedback #NPS #AIAnalytics https://lnkd.in/gmnhPNau

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Looking to create an effective customer feedback loop? Here are some insightful tips from Ben Oldham at Keatext on leveraging NPS analysis and AI text analytics for customer care and business growth. 📈 #CustomerFeedback #NPS #AIAnalytics https://lnkd.in/gmnhPNau

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