Dermot Herlihy MIHI

We're pleased to announce that we have signed a strategic MoU with IHG Hotels & Resorts, one of the world’s leading hotel companies, to further enhance the destination’s offerings and visitor experience. The agreement encompasses joint marketing initiatives, training programmes for hospitality professionals, and the creation of new tourism experiences. The MoU was signed by His Excellency Issam Kazim, CEO of Dubai Corporation for Tourism and Commerce Marketing (DCTCM), and Haitham Mattar, Managing Director - India, Middle East and Africa, IHG Hotels & Resorts. #Dubai #IHGHotels #hospitality #tourism

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This is great news! Welcome Edward Griffin, WorkPad Group we are excited that you have joined the "movement"! As you know data is essential to all great business decisions and we are giving those in our industry the opportunity to own their data and to have access to it for the benefit of their business operations and strategic decision making. If you are reading this and you are an operator in #servicedoffices #coworking #managedoffices #managedspace #flexibleoffices any where in the UK then please do get in touch and lets talk about getting you involved. #datacollection #dataanalysis #financialdata #Investementdata

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The inaugural U.S. Accommodation Barometer survey revealed a strong positive sentiment in the U.S. lodging industry. Regarding the state of their business, two-thirds of hoteliers reported good or very good developments in the past six months, with only 7% stating otherwise. Additionally, 62% gauged their current economic situation favorably. When it comes to future expectations, the sentiment is even brighter: optimists outnumber pessimists twenty to one. This and other insights regarding the U.S. travel accommodation sector and hotelier sentiment are included in the 2024 United States Accommodation Barometer, the first study of U.S. hoteliers conducted by Statista in collaboration with Booking.com, surveying accommodation executives and managers. Ther report is free to download and you can find a summary on our Public Affairs blog: https://lnkd.in/eT6-g2rJ

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Want to fill up faster? 🚀 With our Occupancy Optimiser, you’ll accelerate sales rates, boost revenue, and drive higher returns. More sales mean faster cash flow, and we’re experts at making that happen. At Commercial Acceleration Ltd Acceleration, we’ve spent over a decade helping retirement communities and care homes grow occupancy. Our multi-award-winning consultancy knows how to pull the critical levers to boost sales velocity. What we do: 🔍 Insight – We dig deep into your customer journey with mystery visits and audits 💡 Diagnosis – We pinpoint the roadblocks holding back your sales 📈 Recommendations – Bespoke strategies to turbocharge your sales 🎯 Implementation – Growth levers in action: sales processes, training, marketing comms, lead generation, and more The results speak for themselves—up to 300% increase in enquiries and a 59% occupancy growth! We've been named Best Senior Living Consultancy 2023 and Best Senior Living Turnaround 2024, and it's all thanks to our hands-on, results-driven approach. Let’s work together to accelerate your commercial performance. 💥 https://lnkd.in/eXPyquwh.. #SalesGrowth #OccupancyOptimiser #SeniorLiving #RetirementLiving #CareHomes #healthcare

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Very good article and read on how Hilton Hotels are addressing their talent and skills gaps through strategically tapping into candidates over 50 years old. Unlike many organisations which advertise positions and right at the bottom in small print... 'we encourage' every conceivable facet of the talent market to apply. News Flash: Thats not a strategy... #leadership #humanresources #culture #recruiting #talent #business #consulting #innovation #strategy #networking #success #coaching #vision #ethics #values #diversity #inclusion #socialmedia #careers #jobsearch #peopleandculture #skills #resilience #emotionalintelligence #learninganddevelopment #employeeengagement #careeradvice

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The hospitality industry, once a symbol of prosperity and vibrant community life, is facing unprecedented challenges. Sadly, hotel insolvencies are climbing, and beloved pubs and bars are closing their doors. The landscape has shifted dramatically, making it clear that running a hotel today is no longer just a lifestyle choice—it's a significant business risk. I remember when a hotel brigade could easily consist of over 100 chefs, constantly debating the teachings of Escoffier. Even at the Earls Court Exhibition Centre, we had a brigade of 50 chefs, a stark contrast to the last time I visited, where a mere 2 chefs were supported by temporary hires. The Savoy still boasts a brigade of around 120 chefs, and The Ritz operates with about 60, but such large teams are becoming rarities. Minimum wages, skill shortages, and Brexit have gradually reduced brigade sizes, forcing many chefs to multitask. In recent years, we've lost many famous venues, and even Michelin-starred chefs are reporting that they barely break even. Our industry faces increasing challenges daily. When will the government provide the support we need, including greater mobility of staff with Europe and a much-needed reduction in VAT? Despite these pressures, renowned establishments and high standards keep our industry afloat. However, the ever-increasing operational difficulties are straining what was once the backbone of our country. Several factors are driving this change: - **Rising Inflation:** Increased costs across the board are squeezing profit margins. - **High Interest Rates:** Financing for operations and expansions has become more expensive. - **Skyrocketing Utilities:** Energy and utility bills are at an all-time high. - **Higher Minimum Wages:** While fair pay is crucial, it adds pressure to already tight budgets. - **Reduced Customer Spending:** People are going out less, impacting revenue. - **Brexit-Induced Staff Shortages:** Finding and retaining skilled staff is more challenging than ever. - **Impact of COVID-19 and Other Black Swan Events:** The pandemic and other unforeseen events have left lasting scars. In this difficult environment, it’s no surprise to see a pub close and a supermarket open in its place. Supermarkets thrive with high profits, low staff headcounts, and self-service models—traits that starkly contrast with the labor-intensive hospitality sector. As more people choose to eat at home, the need for innovation and resilience in our industry has never been greater. Let’s come together to support each other, share solutions, and advocate for policies that help our beloved industry weather this storm. #Hospitality #IndustryChallenges #SupportLocal #BusinessResilience #Community --- Feel free to tweak this to better match your personal voice or specific focus!

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Are you setting yourself up for success, as you are looking for your next job? Company culture is pivotal in our fulfilment and success in the corporate world. A toxic environment and/or awful manager are often mentioned as key reasons people look for a new job. Fears of never finding a good company keep us stuck. But know - they do exist! So how can we figure out the truth about a company - especially when we thought we had done a good job assessing our current one? First, assess the process you followed in accepting your current job. Did you: ➡️ Look for/see red flags in the hiring process but ignored them, believing things would change? ➡️ Research the company/manager fully? If people won’t talk - consider why. Silence is often louder than words. ➡️ Ask critical questions at interview to assess if it was the right environment/manager for you? “But how do I ask about e.g. work life balance without giving the wrong impression?” Questions you can ask to assess company culture: ✅ How do you foster/cultivate a culture/environment of (insert your priorities e.g. growth, well-being and self-care, teamwork, support, innovation, recognition)? ✅ What steps have you taken to help employees attain work-life balance for optimal work performance? ✅ What do you believe employees need to thrive? What have you done/do you continue to do to provide those things? ✅ When was the last time a junior staff member's idea was implemented? ✅ How many people got promoted last year and why? What criteria do you consider for promotion? (Red flags 🚩: no promotions, achievements without considering EQ, working overtime etc.) ✅ How do you assess leadership readiness? ✅ What aspects of your management style do your team appreciate and struggle with the most? (Red flags 🚩: lack of self-awareness, hasn't sought feedback, "perfect" scores) Remember it’s not just about their words. It. is what. is being said between the lines, or not being said at all. Observe their facial expressions, tone and body language. Hesitation, defensiveness, looking to others for help or poor eye contact when answering a question. All signs something is amiss. And if they reject you based on these questions, chances are you have dodged a bullet. Need help? DM to see how coaching can help #mentalhealth #coaching #interview

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Thinking about leaving your job without a new one lined up? 🤔 Watch as our Senior Recruitment Consultant, Jack, explores the pros and cons of making this big decision! 👀✨ #hospitality #privatehousehold #recruitment #luxuryhospitality #fivestarhotels #finedining #michelinstar #hospitalitycareers #hospitalityjobs #cheflife

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🌟 Explore our guide to uncover the key to hiring success with essential interview questions for Hotel Front Office Managers 🏨💼

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You know it's going to be a great day when your cat throws up on the bed at 3 am... Anyhooo... Johnathan "BIG JOHN" Francis and I do customer service training. We look at all aspects of the service you provide, ask a lot of questions, and curate a programme for you. It's not a quick fix, as change will take time, and can be painful. If you'd like to have a chat, drop either one of us a message. #Shiock #Training #CustomerService

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Serviced accommodation has significantly transformed the market for contractor stays, bringing numerous benefits and positive changes. Here are some key ways in which serviced accommodations have improved the market for contractor stays ⬇ ⬇ Flexibility and Convenience Short-Term and Long-Term Stays: Serviced accommodations offer flexible booking options, ranging from short-term to long-term stays, which is ideal for contractors whose project durations can vary. Ease of Booking: Online booking platforms and streamlined reservation processes make it easier for contractors to secure accommodation quickly and efficiently. Cost-Effectiveness All-Inclusive Pricing: Serviced accommodations typically bundle utilities, internet, and housekeeping services into the rental price, providing a clear and predictable cost structure. Reduced Living Expenses: Access to kitchen facilities allows contractors to prepare their meals, saving money on dining out. Comfort and Amenities Home-Like Environment: Serviced accommodations offer a more home-like environment compared to traditional hotels, with amenities such as fully equipped kitchens, living areas, and laundry facilities. Enhanced Comfort: High-quality furnishings and regular housekeeping services enhance the comfort and convenience of the stay. Productivity and Well-Being Work-Friendly Spaces: Many serviced accommodations provide designated workspaces, high-speed internet, and quiet environments conducive to productivity. Better Work-Life Balance, The home-like setting helps contractors maintain a better work-life balance, contributing to overall well-being and job satisfaction. Location and Accessibility Proximity to Work Sites: Serviced accommodations are often strategically located near business districts, industrial zones, or major transport hubs, reducing commute times for contractors. Accessibility Easy access to public transportation and local amenities adds to the convenience for contractors. Safety and Security Enhanced Security: Many serviced accommodations offer enhanced security features, such as 24-hour reception, CCTV, and secure entry systems, providing peace of mind for contractors. Health and Safety Protocols, Especially in the wake of the COVID-19 pandemic, serviced accommodations have implemented stringent health and safety protocols to ensure a safe living environment. Community and Networking Social Interaction: Shared facilities and common areas in serviced accommodations promote social interaction and networking opportunities among contractors and other residents. Support Services: On-site staff and concierge services provide additional support, making it easier for contractors to settle in and navigate a new location. You know what to do ⬇ 📲 ☎️ - 0121 769 1949 📧 - [email protected]

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Emlyn Brown explains how to excel as a spa leader The SVP at Accor highlights the need for sharp business management and consistency https://lnkd.in/eWAF87sT #spa #spaindustry #spanews #spainsights #wellness #wellnessnews

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In this snippet from the 5 Star conversation with Dave Baswal from Ovolo Hotels, we talk about 3 simple principles for life. To find out what they are watch the interview on YouTube or listen to it on Spotify. You will find the link in the comment below. #hotelmanagement #hotelleaders #technology4hotels

Are you looking for help with your: ✔️ Occupancy Uplifts ✔️ Business Growth ✔️ Sales and Marketing That's not all I can help with. Let's not forget: ✔️Customer Experience / Loyalty ✔️ People Development ✔️ Interim Support With over a decade of expertise in the retirement living and care sector, Commercial Acceleration Ltd is here to help invigorate your community sales velocity and fill those vacant units. Occupancy growth is a key priority for many retirement living and care providers. Our team has extensive experience driving occupancy increases through strategic marketing, lead generation, sales enablement, and customer experience initiatives. We use data-driven approaches to identify opportunities to boost move-ins and reduce turnover. Some of the occupancy growth strategies we've successfully implemented include: ✔️Revamping the sales and marketing funnel to attract and convert more qualified leads ✔️Enhancing the customer journey to improve move-in rates and resident satisfaction ✔️Upskilling the sales team through targeted training and coaching ✔️Leveraging digital channels and analytics to optimize marketing and sales efforts Get in touch to see how we can help boost occupancy and drive sustainable growth for your retirement community! #CareSector #LaterLiving #RetirementPlanning #OccupancyGrowth

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Good hotel GMs are hard to find these days. An expanding Capella Hotel Group seems to be able to spot and retain them. I sense this when reading its press release on four new GMs. They include Anthony J. Gill, who left Four Seasons and is GM of Patina Maldives, and Hildegard Anzenberger, formerly with Langham and is GM of Capella Hanoi. The two others are existing Capella GMs, moved for strategic reasons: Dennis Laubenstein, GM of Capella Taipei (opening 1Q25), and Antonio Saponara, the new GM of Capella Bangkok. The former has worked with the group for over a decade. What they all have in common seems to be a passion for sustainability, culinary excellence and guest experience, three touchpoints in the upper luxury space today. The Singapore-based hotel group, owned by Pontiac Land Group, will need more good GMs. The group aims to double its portfolio to 24 hotels by 2030. There are seven Capella hotels in operation, and 10 new ones opening in the next three years globally, including in Riyadh (Diriyah) in 2026 and Florence in 2027. Patina, launched amid the pandemic in 2020, has one hotel in operation in the Maldives; two others, in Osaka and Tianjin, will open in 2025 and 2026 respectively. Competition is strong in the upper luxury space. No doubt there will be serious GM-spotting. Read more about it in this Hotels-Asia article: https://lnkd.in/gF8Sb9Xm And this article on Pontiac Land in Hotel Investment Today: https://lnkd.in/gsy66RCx #hotelGMs #capellahotelgroup

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Whatever you do, DO NOT miss out on the Best Panel at NoVacancy Hotel + Accommodation Industry Expo!!!! Join us this year at NoVacancy Hotel + Accommodation Industry Expo, where I’ll be moderating “Looking After Your Employees: Initiatives Shaping Positive Workplace Culture and Well-being”, featuring some of the industry's top leaders who are leading the way in Hospitality: Caspar P. Schmidt, Leanne Stocks, Stephanie Lopesi, and Rowena Carter. We’ll be tackling hot topics like: - The decline in people wanting to join and stay in the hospitality industry is a critical issue, and it's time to move from conversation to action. What can we do? - Cross-brand collaboration to improve workplace culture- will this ever work? - Addressing industry-wide challenges, including the labour shortage while maintaining employee well-being in luxury hospitality - Embedding strong workplace culture in growing companies - Strategies for talent retention in a competitive market - Balancing commercial success with employee welfare - and if we have time, with the panel I have- we could also possibly solve the worlds problems! Alas we only have 45 mins! However, this year, we don’t want to be like every other panel, we want to be unique, different and definitely not boring, by encouraging audience participation. We're offering an overnight stay to the attendee who provides the best insight on how you define workplace culture and what changes you'd like to see in the hospitality industry to elevate it. We encourage you to share your perspective or pose a question that challenges traditional thinking in the realm of employee well-being and workplace culture. Let's make this discussion even more interactive and thought-provoking! With just 45 minutes to cover it all, we can’t wait to make every second count. See you there! #Hospitality #NoVacancyConference #WorkplaceCulture #FutureOfHospitality #Humanresources #Hotels #Advisory #Hotelmanagement #Culture #Startup #Growthmindset #Empathicbehavioir #Nextgeneration #Breakalltherules #Adapt #ChangeThinking #Futureleaders #comeasyouare #BlueMountainsInternationalHotelManagementSchool Ovolo Hotels Torrens University Australia Geneviève Page

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Writing in Hotel Investment Today, our COO, Dimitris Mittas, explains the many uses and benefits of competitor sets: https://lnkd.in/ewKUMqwX #hotelassetmanagement #thoughtleadership #hotelinvestment

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Women’s Day is a significant time to honour the achievements of female leaders and team members, particularly in the hospitality industry, which has traditionally been male-dominated. Today, we shine the spotlight on Walda Lloyd, General Manager at the iconic Winchester Hotel in Sea Point. We discuss what inspired Walda to join the hospitality industry, cover her career path, and speak to her about the benefits of employing female leaders. Walda also shares tips on how hospitality businesses can help empower and retain more female leaders. Click below to read the full article: https://lnkd.in/dhdeH5sS #WomensDay #FemaleLeaders #HospitalityLeaders

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Technology transforming Asia’s hotels Asia’s hotel industry is rapidly embracing technological innovations to enhance guest experiences and operational efficiency. From AI-powered concierge services to sustainable energy management systems, hotels across the region are investing in technology to stay competitive. The forum will delve into these trends, offering case studies and expert insights on how technology is reshaping everything from guest interactions to back-of-house operations. Asia’s embrace of technology is also driven by its diverse and dynamic market. With the region’s vast range of cultures and expectations, hotels are increasingly turning to personalised solutions powered by data analytics and machine learning. This enables them to cater to a broad spectrum of guests while maintaining high standards of service and efficiency. IHTF Asia 2024 will address these challenges, providing attendees with the tools and knowledge to implement these technologies effectively.

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