David King

Ever heard of Appreciative Inquiry - check out the 5 main principles in our post! which one are you drawn to most?

8

You've only got 7 Days! Would you like the recording of my Internal Service Excellence Webinar which I held today? Here's the link which is only available to watch for the next 7 days https://lnkd.in/eFeS8PXJ And it's worth watching until the end, as there's an amazing free offer ! Here's what an attendee said: 𝘎𝘳𝘦𝘢𝘵 𝘴𝘦𝘴𝘴𝘪𝘰𝘯 𝘑𝘢𝘤𝘲𝘶𝘪, 𝘨𝘰𝘰𝘥 𝘴𝘶𝘮𝘮𝘢𝘳𝘺 𝘰𝘧 𝘵𝘩𝘦 𝘧𝘶𝘯𝘥𝘢𝘮𝘦𝘯𝘵𝘢𝘭𝘴 𝘢𝘯𝘥 𝘴𝘰𝘮𝘦 𝘳𝘦𝘢𝘭𝘭𝘺 𝘶𝘴𝘦𝘧𝘶𝘭 𝘪𝘥𝘦𝘢𝘴. 𝘛𝘩𝘢𝘯𝘬𝘴 And another: 𝘠𝘦𝘴, 𝘐 𝘳𝘦𝘤𝘰𝘨𝘯𝘪𝘴𝘦 𝘢 𝘭𝘰𝘵 𝘰𝘧 𝘸𝘩𝘢𝘵 𝘺𝘰𝘶 𝘢𝘳𝘦 𝘴𝘢𝘺𝘪𝘯𝘨. 𝘔𝘺 𝘰𝘳𝘨𝘢𝘯𝘪𝘴𝘢𝘵𝘪𝘰𝘯 𝘪𝘴 𝘢 𝘣𝘪𝘨 𝘢𝘯𝘥 𝘷𝘢𝘳𝘪𝘦𝘥 𝘰𝘳𝘨𝘢𝘯𝘪𝘴𝘢𝘵𝘪𝘰𝘯 𝘪𝘯 𝘵𝘦𝘳𝘮𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘸𝘰𝘳𝘬 𝘤𝘢𝘳𝘳𝘪𝘦𝘥 𝘰𝘶𝘵. 𝘛𝘦𝘢𝘮𝘴 𝘧𝘦𝘦𝘭 𝘵𝘩𝘢𝘵 𝘵𝘩𝘦𝘺 𝘥𝘰𝘯'𝘵 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘬𝘯𝘰𝘸 𝘸𝘩𝘢𝘵 𝘰𝘵𝘩𝘦𝘳 𝘵𝘦𝘢𝘮𝘴 𝘥𝘰 𝘣𝘦𝘤𝘢𝘶𝘴𝘦 𝘵𝘩𝘦𝘪𝘳 𝘸𝘰𝘳𝘬 𝘪𝘴 𝘴𝘰 𝘷𝘦𝘳𝘺 𝘥𝘪𝘧𝘧𝘦𝘳𝘦𝘯𝘵. #customerexperience #serviceexcellence PS Do you agree that companies need to achieve internal service excellence for you to receive the very best level of service as a customer? Yes/No/Not sure

8

3 Comments

I'm really looking forward to our session with CMCE on the 18th September. Graham and I will be sharing our learning from The Conversation Lab world and some tips about how the insight can help management consultants to enhance their conversations with clients and increase the impact and effectiveness of their engagements. It's a free event and there is link below to register. Will we see you there? #cmceevents #managementconsultants #independentconsultant #consultancy #cmce #theconversationlab

2

This is great news for all the professional teams out there. If you would like to know more about our amazing Team Programne, then contact me for a free Discovery Session #Businessowners #Womeninbusiness #Teamwork

2

1 Comment

I recently had the opportunity to share my experience creating and running my Lean consulting company Engineering Possibilities with Sanka K. Check out the episode of SME Heartbeats below!

6

1 Comment

❓ Is your organisation facing challenges in sustaining change? ❓ Re-enforcement is crucial in the 𝗔𝗗𝗞𝗔𝗥 𝗠𝗼𝗱𝗲𝗹 for Change Management. It involves recognising and rewarding the new behaviours that emerge as a result of change initiatives. By consistently reinforcing positive behaviours, you not only embed change within your culture but also inspire others to embrace it. Unlock valuable leadership insights and strategies by purchasing my audiobook, The Thought Leader's Code, here:https://lnkd.in/d9C2yspj. Let us pave the way to impactful leadership together. #ChangeManagement #LeadershipDevelopment #ThoughtLeadership

1

Generator types have a defined sacral centre which gives them access to life force energy. They are the only types with access to this energy but it is only released by the sacral centre in response to something it feels a 'yes' to. Therefore Generator types need something to respond to in order to be able to use their energy correctly and effectively. Projectors do not have the sacral centre defined so they do not have natural access to this energy. However due to their penetrating aura they have a natural gift for being able to see deeply into other people and to provide guidance through asking the right questions. When correct, Projectors are able to see deeply into the Generator to know the right questions to ask them to trigger their sacral response (whether yes or no). The Projector receives compensation from the Generator for this guidance in the form of energy and/or other resources such as money. The Generator provides the energy and the Projector guides the energy. In an aligned pairing this can be a really beautiful and symbiotic relationship. Let me know if you have any questions 😊 Emily 🌿 #humandesign #humandesignchart #humandesignreading #projector #generator #manifestinggenerator #selfknowledge #selfdiscovery #partnership #work #workingrelationship #relationship #selfdiscovery #selfgrowth #selflove #selfdevelopment #selfhelp #business

2

DO YOU CPD? Do you practice Continuous Professional (and Personal) Development (CPD)? How do you do it? I’m committed to my own CPD. I constantly read around my topic, attend courses, listen to podcasts and meet with people within my field and beyond - who have a range of perspectives and insights to offer. Today I’m off to the Professional Speaking Association in London to network with other professional speakers and to learn, grow and share ideas, best practice and support. The theme is my speciality: ‘Storytelling’ and, although I’m not speaking today myself - I look forward to expanding my knowledge and insights. No doubt they’ll be some top class speaking and they’ll share useful information that I can apply to my own business and use to improve my own capabilities including Rachel Maunder - Story Coach and I’m excited to see Ben J Munday who I know will rock the stage! CPD is important to me for three reasons: 1. It is aligned to my values - to be the best I can be and stay up with the latest thinking in my area. 2. I, frankly, just love to learn about how to create the optimal learning environment and the most valuable, inspirational speeches for my audience of corporate leaders. 3. Encouraging a growth mindset - CPD is at the heart of the growth mindset. It’s in the name ‘continuous’. We can always see things differently and find ways to improve and it’s important to challenge our think continuously so we don’t become static in our thinking and leadership. It also good to remember what it’s like to be in the audience and, asmuch as, I’m learning I’d like to be able to pass it on. To that end, I’m also in the process of getting myself and my speaking CPD accredited as well as my two flagship programmes: 🎭The REAL Leadership Programme - for Results-focused, Emotionally Intelligent, Authentic, Legacy-leaving Leadership 🎤Your Leadership Story - use your life experience to influence and inspire (also my book title) - for leaders and speakers to reclaim a more empowering narrative and use it to share their message and touch and engage others in their presentations as well as my workshop; 💥 Ptesenting with Power & Presence: using your story and stagecraft to touch and engage and move people to action! If your know any leader who may also like to indulge in a bit of CPD let me know. 💥 🎤 🎭 🎤 💥 #growthmindset #cpd #businessstorytelling

13

8 Comments

This week I've been talking to clients about change and how you lead people through change at work. Two things are key to implementing any change initiatives at work in my view; psychological safety and trust. Here are some handy #TopTips for how to create the right psychologically safe environment within your team, what else would you add? #TeamDynamics #AuthenticLeadership

6

𝗪𝗲𝗹𝗹𝗯𝗲𝗶𝗻𝗴 - 𝗧𝗵𝗲 𝗞𝗲𝘆 𝘁𝗼 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲🌿 Are you experiencing high staff turnover? Lost days due to sickness and absence? Do you understand why you and your team are so tired and demotivated? Struggling with hybrid working patterns? Or do you have a full and engaging well-being program that your teams buy into and look forward to? In the UK, prioritizing employee well being is proving to be a key driver of success. The results speak for themselves… ✅ 10-15% boost in productivity for businesses with well being programs ✅ 25% reduction in employee turnover when well being is a priority ✅ 67% of organizations report improved engagement through well being initiatives (CIPD 2023) ✅ For every £1 invested in mental health, businesses see a £5-£6 return But the cost of neglect is high: ❌ £45 billion lost annually to poor mental health ❌ 38 million workdays lost due to stress, anxiety & depression ❌ 60% of employees avoid discussing health issues with their employer If the above resonates I would love to hear about it and see how I can help. As qualified and Insured outdoor coaches and experienced business leaders Phil Banfield and I are well placed to use outdoor places and events to help the organisations improve employee engagement, and resilience and provide a unique solution to your health and wellbeing agenda, improving your business performance as a result. What’s not to like? On the morning of Wednesday 25th September, we are launching “4 seasons in 1 day” - A Year of Personal and Well being, we'd love to welcome you to this gathering, so please come along and learn how we can help your business team succeed in 2025. Details to book are here: https://lnkd.in/erC56wHk #hrbusinesspartner #employeewellbeing #employees #wellbeing #2025planning

4

First in a series of posts about using the review tab to collaborate in MS Word. Also the final chance to read this weeks blog. The Role of Training in Improving Product Quality https://lnkd.in/eQSJgsXC #training #traininganddevelopment #msword

2

The sun rises on Hump Day for The Forum #raisingstandards virtual conference. Another great day of content and discussion is planned for all you lucky people. 👉 https://lnkd.in/eJE8mQ5y 💥 09:30 Keynote – Insight – The Science of Influencing & Understanding When does quantitative MI cross over to qualitative MI? Usually when we cut down the forest to expose the flower hidden underneath. Join Phil Anderson and the beardless Ian Robertson for an insightful keynote (see what I did there 😉 ) 💥 10:30 Panel Discussion – Machine Learning & AI Hear from Kayvan Nejabati Zenouz from Legal & General whose team of data scientists have developed leading Machine Learning forecast models and from Ed Rickaby from British Gas to see where SHAP happens... and how they have are they utilising SHAP to develop explainability models followed by discussion and Q&A.   💥 13:30 Data Governance Join Phil has he talks about a increasingly important topic and how you should be Establishing an accountability structure, process, technologies and culture to manage data, security, risk and compliance. 💥 15:00 Interactive Keynote – Top Tips for ChatGPT Unlock the full potential of Generative AI tools, like ChatGPT, to elevate your performance and productivity to new heights. Ian has been doing some research into how to get started with Generative AI to help you on a daily basis. Join us, it will be a cracker #raisingstandards #contactcentres #customeroperations #ifyouvereadthisfariloveyou

13

2 Comments

Training is an essential part of risk management and organisational success in general. Investing in learning and development can also help your teams thrive and reduce work-related stress. In our latest article we consider the key reasons to invest in training your teams to manage a range of risks and identify opportunities. #riskmanagementtraining #psychosocialrisk

13

SMEs looking to get into training - what's the one single goal of ALL training? 👇 💡To cause a permanent change in behaviour, that delivers the results the business wants. That's it. Anything else is a waste of everyone's time, effort and money. So if you’re asked to create and/or deliver some training, you need to start asking some serious questions about where things are now - and where the business wants to be. Because you as a trainer are a change agent - the key element that makes all that happen. Time to get confident with asking, listening - and speaking well in public. Philippa Confident Public Speaking | Train the Trainer | You Can Learn to Love LinkedIn 1-1: online Power Hour training | Groups: in-person and online corporate training Free: Speaking Essentials PDF (message me to request yours) 📧[email protected]

It’s always interesting what comes out of the Listening Partnerships with Rebecca Daniel (ICF PCC, EMCC Snr Practitioner, ESIA) and Sarah Bramall PCC, Senior Prac EMCC, and last week was no different. I posted recently about aligning my services and pricing with my values, but realised I missed out a big one: comfort! Comfort is a massive deal for me - not just in business, but in life. I’m all about pyjama days, fluffy slippers, and prioritising comfort over fashion (though I’m sure I could have both if I dedicated some time to it). I’ve dealt with eczema for years, and leaving clinical nursing where I was often dehydrated, constantly handwashing, and eating erratically, did wonders for my skin. But since the birth of my kids, I’ve developed psoriasis, and that brings a whole new level of discomfort. I’ve thrown emollients, steroids, vitamins and all sorts of weird and wonderful things at it over the past six years and it has been frustrating. But last Friday was the final straw: I realised I needed to change something significantly when showering made me cry. I was in so much pain and I needed to take back some control. I made a drastic decision and decided to reset. I decided to cut out some of the things reported to be linked to flare-ups: caffeine, added sugar, and alcohol. Just for a week. It was harder than I expected. I don’t drink much alcohol, but cutting out 3–4 cups of sweet coffee a day hit me like a tonne of bricks: headaches, muscle pain, exhaustion. My body screamed for caffeine, and I felt ridiculous. How did I let myself get so dependent on something that my body rebelled without it? I’d be lying if I said I don’t feel a bit embarrassed! Here’s the thing though – as you all probably guessed, my psoriasis improved drastically in just five days. So now I need to work out my priorities: keep up the caffeine or slowly reintroduce it and see what happens? I’ll work it out, but what struck me was that constant cycle of frustration and discomfort led me to just keep adding things to my body and lifestyle in a hope that the combination would make things better; sometimes all we need is to just go back to basics. My body craved comfort, fought back when I removed what I thought was comforting it, but is now healing and feeling so much better. What tells you you’re missing something vital? How do you reset to focus on getting to the source of the problem? ________________________________________ 👋 I’m Kat, and I’m here to help. Together, we can use language and communication to cut through the noise and find your voice in a world that looks different after loss. Book a call to find out more: https://lnkd.in/eda4vjhj 🌐 lostwordscoaching.com 📧 [email protected]

7

2 Comments

Like a heart that supplies blood and oxygen and nutrients to every organ in our bodies, culture permeates every facet of an organisation contributing to it’s health and how well it survives when times are tough. This blog explores the role of leadership in creating inclusive cultures, especially when working in a hybrid environment. Read Now https://buff.ly/3oNcSPD #dalecarnegieuk #dalecarnegie #culture #inclusiveculture #takecommand #leadership

9

Like a heart that supplies blood and oxygen and nutrients to every organ in our bodies, culture permeates every facet of an organisation contributing to it’s health and how well it survives when times are tough. This blog explores the role of leadership in creating inclusive cultures, especially when working in a hybrid environment. Read Now https://buff.ly/3oNcSPD #dalecarnegieuk #dalecarnegie #culture #inclusiveculture #takecommand #leadership

3