Dave Jones

💡 Fragmented data and inefficiency slowing you down? It’s time for a CRM that works in harmony with your ERP! Join SugarCRM's upcoming webinar on Oct 29th to learn how Sugar can revolutionize the way you sell and manage customer relationships. Let’s grow smarter, faster—together. 🗓 Save your spot: https://sgrcrm.co/4h9a6KW #CRM #CX #DigitalTransformation

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👀 Heading to #DF24? Let Salesforce insiders guide you! Get essential tips to maximize your experience and build your perfect agenda. Register today.

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➡ ➡ ➡ In case you missed it - my fav report, State of Marketing report from Salesforce is out, offering key insights for UK and Ireland marketers 💜 🇮🇪 🇬🇧 🚀 Highlights: - Customer Trust: Prioritising trust and enhancing AI tools - AI Adoption: 73% of UK and 75% of Irish marketers are using or experimenting with AI - Data Challenges: Only 34% of UK and 23% of Irish marketers are happy with data unification 🤔 Why It Matters: As customer expectations rise, AI is essential for personalisation and efficiency. And data integration is going to help you do that- it's going to be critical for accurate insights and seamless customer experiences. Check out the report!

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There is often considerable overlap between Revenue Operations (RevOps) leadership and the Chief Revenue Officer (CRO) roles due to the interconnected nature of strategy and execution in driving revenue growth. This signifies a move toward a transformation in Revenue executives where decision-makers combine strategic foresight with operational expertise that drives sustainable revenue growth. The opportunity for senior RevOps professionals to take on these executive roles is more relevant than ever. Here is my advice on considering this move: https://lnkd.in/eEp263QR

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Looking to standardise your sales processes? Learn how SugarCRM for sellers provides easy step-by-step checklists to manage new business leads and opportunities! #crm #sales

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This is going to be the biggest thing of 2024. Please meet Generation Enablement. 👋 They're not defined by their age or their titles, but by their outsized impact on go-to-market strategy, behaviors, and yes, results too. See how they drive strategic change across their organizations, and how you can too, in Seismic's latest study. 📖 https://bit.ly/4cSrnFI #GenerationEnablement

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Salesforce's Einstein Trust Layer is crucial in safeguarding customers' data integrity. Without trust, adopting AI technologies remains a significant challenge for companies. Salesforce is deeply committed to working with our customers and experts so they can reap the rewards of transformative GenAI while ensuring it is a force for good. Learn more about Salesforce's initiatives in AI via the link below. [Link to the article](https://lnkd.in/gA-RcN84)

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​Discover the ease of managing your business expenses anytime, anywhere with SAP Concur! 🌍✨ SAP Concur simplifies expense reports and travel bookings, making it easier than ever to stay on top of your finances while on the move.​ Learn more: https://lnkd.in/e9jn6pEF

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24/25 apprenticeship funding rules now mandate modern neuro-inclusion disciplines but ensure fair compensation if providers can show targeted learner support. AELP members learn how to remove barriers for learners and get funding to do so.

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Attending #Salesfroce World Tour London tomorrow? Connect with Rey Perera and I to learn how GridMate can help your operation collect and update critical data with ease by augmenting your Salesforce user experience! If complexity and user behavior is what's holding your organization back from realizing the value of Salesforce, it's time to overcome it - DM to connect! 📩

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Customer experience is more important than ever – and more digital than ever. I’m #AvanadeProud of this award-winning project for BDR Thermea Group . Managing 20 distinct website experiences posed a significant challenge, so they partnered with Avanade and Accenture to deliver a new Sitecore XM  platform. Now web visitors are seeing a significant increase in mobile and desktop load speeds, and developers have boosted productivity by nearly 9x. #Avanadedowhatmatters #Avanadeproud #Sitecore #Experiences https://lnkd.in/e-4Ue9uT

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Please find the next article in our series utilising Data Cloud across the C-Suite. The CMO, maximising impact with Data cloud. Enjoy. #salesforce #datacloud #CMO https://lnkd.in/eM8H3Sv5

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Huge appreciation to the dynamic duo that is Matt Best & Jonny Adams for having me as a guest on "The Growth Workshop" Podcast 🎤 We discussed strategies around the importance of a customer-centric approach to digital transformation for your business. Prp Tip - You can use Gong to access to the data, the metrics, and the actual voice of the customer 😉 Catch all episodes on the link below https://lnkd.in/d_tNGTbn #sales #business #customer #success #digital

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Discover how PreSales teams are evolving, adapting, and unlocking new opportunities in 2024 👀 From organizational structure to budgeting and analytics, explore the trends shaping the industry: https://lnkd.in/eGvrCeJT ​

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HubSpot’s acquisition of Cacheflow acknowledges that the CPQ space is complex and highly tailored to each business. Until now, HubSpot has always had a very basic CPQ setup. Good enough for simple packaged products and services, but not built for the kind of nuanced pricing and bundling models many companies demand. By bringing Cacheflow into the mix, HubSpot is positioning itself to deliver something much more advanced and competitive. — Here’s why this acquisition is a smart move: 1️⃣ The market has requirements for many different CPQ solutions Here’s the thing: CPQ isn’t one-size-fits-all. That’s why players like PandaDoc, DealHub, Quote.Hapily, Zuper and others will always meet specific business needs. Cacheflow fills a gap in HubSpot’s offering for some customers, whilst others will use other software together with HubSpot. And for businesses running on the basic HubSpot CPQ, this will give you more flexibility. 2️⃣ Usage-based CPQ is transforming commercial strategies Cacheflow has unique features for usage-based pricing, a model we’re seeing more and more across industries. Think about it: we’re moving away from fixed-cost products toward paying for what you actually use, whether that’s SaaS software, streaming platforms, or even utilities. Customers love it because it feels fair; businesses love it because it scales with value. — Why I’m excited about usage-based pricing We’re at a tipping point. Subscriptions are out; consumption-based models are in. Customers want pricing that reflects how much value they’re getting, not how long they’ve been locked into a contract. That’s the future of CPQ, and Cacheflow positions HubSpot to ride that wave. The big question is how HubSpot is going to rebuild Cacheflow into their ecosystem. That’s what I’m watching for. If they get this right, it could be a huge upgrade for some companies looking to scale their CPQ needs without leaving the HubSpot universe. In my opinion, this acquisition is a step forward for HubSpot and a nod to the growing demand for flexible, usage-based pricing. It’s not the end-all-be-all for CPQ, but it’s a move in the right direction for modern sales. #HubSpot #CPQ #SalesStrategy #UsageBasedPricing #SeekEvolution

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AI should be a conversation starter, not a blocker. Beatrix AI helps your team create valuable, direct customer conversations. Test drive Beatrix AI https://zurl.co/kAYt #CustomerCentric #SalesInnovation

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How does an industry leader like BDR Thermea Group stay ahead of the curve? We sat down with Matt Allmark Strategy Lead, BDR Thermea to discuss how their composable approach is driving their digital ambitions forward. Get the inside scoop in this quick Q&A. Watch the video to see how strong digital foundations are enabling BDR Thermea to pivot quickly. #PowerToBuild #XMCloud #CustomerSuccess #BuildSmart #DigitalExperience

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🚀 The Future of CX: Salesforce, Coveo, and GenAI Unite! 🚀 Join us for an unmissable webinar featuring Balakrishnan Subramanian, SVP of Product Management at Salesforce, alongside Nick Sweers, Tracy Carson, and Richard Tessier! 🗓️ October 24, 2024 at 11 AM ET Discover the Power of AI-Driven CX: Witness how F5 transformed their customer experience using AI-driven self-service. Learn about the seamless, secure data integration between Coveo and Salesforce across the entire ecosystem. Get an exclusive preview of Coveo's game-changing integration with Salesforce Data Cloud and its impact on Agentforce. Kishan Chetan, EVP & GM of Service Cloud, emphasizes: "Precise answers in service interactions are crucial for reducing costs and boosting satisfaction. Coveo's extensive connectivity and relevance capabilities are game-changers for enterprises with complex search needs in Service." Be at the forefront of the AI-driven CX revolution. Don't miss Balakrishnan Subramanian's expert insights on harnessing the full potential of GenAI, Agentforce, and Relevance Generative Answering. 🔗 Secure Your Spot: https://lnkd.in/gCzD7mTB #Salesforce #Agentforce #Coveo #GenAI #AI #CustomerExperience #FutureOfCX

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🎙️ 𝗘𝘅𝗽𝗹𝗼𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗔𝗕𝗠, 𝗚𝗿𝗼𝘄𝘁𝗵, 𝗮𝗻𝗱 𝗜𝗺𝗽𝗮𝗰𝘁 𝘄𝗶𝘁𝗵 𝗖𝗮𝘁 𝗗𝘂𝘁𝘁𝗼𝗻 Thank you, Catherine Dutton, for joining me and Minaz Tejani on The Tech Marketing Podcast to discuss your innovative approach at Pegasystems. Here are some key takeaways: 𝗔𝗹𝗶𝗴𝗻𝗶𝗻𝗴 𝗦𝗮𝗹𝗲𝘀 & 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 Bringing marketing and sales teams together to drive meaningful client relationships and measurable growth. Today’s B2B success is built on true alignment between not just Sales, but the board and how the business makes money! 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗚𝗿𝗼𝘄𝘁𝗵 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗔𝗕𝗠 ABM is evolving to encompass demand generation and partner marketing. Cat’s focus on "growth marketing" is reshaping how we think about client engagement and impact. Inspiring! 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗻𝗴 𝗩𝗮𝗹𝘂𝗲 𝗮𝘁 𝗘𝘃𝗲𝗿𝘆 𝗟𝗲𝘃𝗲𝗹 The importance of storytelling—not just to inspire teams but to show real business impact to the board and clients alike. Can’t wait for part 2 of this powerful conversation! Tune in now: https://lnkd.in/eRS8Et4z

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