“I’ve known Dave in a business capacity for a number of years, and for a few of those years worked with him very closely. I quickly identified him as a rising star in his chosen field due to his intelligence, drive and honesty. Clearly a man worth dealing with. ”
About
With a seasoned background in leading automotive businesses, my expertise lies in…
Contributions
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What are the best ways to develop customer service skills with no prior experience?
In the automotive sector, quite simply take a seat in the service department reception area and observe how the Service Advisors interact with their customers. Think how you would have served that customer better. Think why was that customer interaction so positive with the Service Advisor. Always look for people who listen and engage with customers, showing empathy and ensuring that company rules are abided by but not obvious to customers whereby the Service Advisor comes across unhelpful
Activity
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Can’t believe I’m typing this but today marks the end of my journey with Group 1/Inchcape UK. I’m super excited to announce that I will be starting…
Can’t believe I’m typing this but today marks the end of my journey with Group 1/Inchcape UK. I’m super excited to announce that I will be starting…
Liked by Dave Wilson
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After nearly 50 incredible years of service, we bid a fond farewell to Ian Harris, Technician at TrustFord Castleford! 👏 Ian’s journey began…
After nearly 50 incredible years of service, we bid a fond farewell to Ian Harris, Technician at TrustFord Castleford! 👏 Ian’s journey began…
Liked by Dave Wilson
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👏 Since sharing my news that I am now a ‘Customer Experience Specialist’ at Tesla, it has, more than ever, become apparent that still so many people…
👏 Since sharing my news that I am now a ‘Customer Experience Specialist’ at Tesla, it has, more than ever, become apparent that still so many people…
Liked by Dave Wilson
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Fantastic opportunity for the right person…
Fantastic opportunity for the right person…
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Getting into the Christmas 🎄 spirit at Group 1 Mercedes Benz of Leicester…. Santa even came for a visit! Have a great Christmas everyone!!!
Getting into the Christmas 🎄 spirit at Group 1 Mercedes Benz of Leicester…. Santa even came for a visit! Have a great Christmas everyone!!!
Liked by Dave Wilson
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My builder walked off site today and he owes me money. Thank God I didn’t pay him too much upfront like he wanted, and he was only able to steal a…
My builder walked off site today and he owes me money. Thank God I didn’t pay him too much upfront like he wanted, and he was only able to steal a…
Liked by Dave Wilson
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No. 1 selling car in the UK has now gone 100% electric ⚡️
No. 1 selling car in the UK has now gone 100% electric ⚡️
Liked by Dave Wilson
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From Goodwood 🇬🇧 to Bahrain 🇧🇭 “Take the best that exists and make it better” Sir Henry Royce. What an enchanting & inspiring occasion to…
From Goodwood 🇬🇧 to Bahrain 🇧🇭 “Take the best that exists and make it better” Sir Henry Royce. What an enchanting & inspiring occasion to…
Liked by Dave Wilson
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After 11 years as Volkswagen Director, and 21 years unbroken with the brand, I've decided the time has come to leave Marshall and pursue a different…
After 11 years as Volkswagen Director, and 21 years unbroken with the brand, I've decided the time has come to leave Marshall and pursue a different…
Liked by Dave Wilson
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