Cy Pearson

What I love most about Sapia.ai having a growing presence in the UK market ?? EVERY person and organistion we speak to cares deeply and genuinely about EDI Especially our #retail and #consumerbrand customers - Holland & Barrett, JOE & THE JUICE, Dee Set: Complete Retail Solutions, Iceland Foods, BT Group Which is why we are pumped to be sponsoring the recognition of those individuals who share that commitment #respinsibleai IS the avenue to deliver fairness and opportunity at scale #EDI in action If you want the evidence .. Using #responsibleAi increases disability inclusion https://lnkd.in/g4QRGKCT https://lnkd.in/gv5MjCf8 Using #responsibleAI led to a 30% increase in female application rates for tech roles https://lnkd.in/ghRMBxHK https://lnkd.in/gz_h_Gxq #aiforgood Tea Colaianni

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PwC and Salesforce have worked together to bring you the latest breakthrough in CX optimisation. We’re sure you already understand the value of personalisation and CX optimisation. They’re vital in feeding the exceptional buyer experiences you need to delight audiences and ultimately keep customers coming back for more. Get the guide!

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The Retail Bulletin recently interviewed Paul Ridings, our Global Director of Growth for People, to see how we are driving digital transformation for retailers. Paul shares his unique perspective on: 💡 How we help retailers modernise and optimise their processes. 💡 The role of our solutions in bridging the gap between desk-free workers and back-office operations. 💡 The importance of creating personalised customer experiences. Read the full interview here for more great insights: ➡ https://lnkd.in/edqSpz7n #DigitalTransformation #RetailTech #DeskfreeWorkers #OneAdvanced

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This whitepaper is a valuable read for those working in the UK retail sector with an interest in increasing optimisation, improving sustainability, and enhancing customer satisfaction. Check it out and feedback - Click below to read 'Buying into the future of retail' by BT: https://lnkd.in/eb54dP4i 

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How do you maximise appointment completion rates or ensure deliveries are made? Find out how James Frew did it -

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One of the key challenges facing UK retailers in 2024 is the disconnect between desk-free employees and back-office management, often leading to large levels of disengagement in the workforce and significant impacts on productivity and business growth. At OneAdvanced, we believe in empowering these essential employees, through innovative technology, to improve both employee and customer outcomes. The Retail Bulletin recently interviewed Paul Ridings, our Global Director of Growth for People, to see how we are driving digital transformation for retailers. Paul shares his unique perspective on: 💡 How we help retailers modernise and optimise their processes. 💡 The role of our solutions in bridging the gap between desk-free workers and back-office operations. 💡 The importance of creating personalised customer experiences. Read the full interview here for more great insights: ➡ https://lnkd.in/edqSpz7n #DigitalTransformation #RetailTech #DeskfreeWorkers #OneAdvanced

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Boost occupancy with PredicAire’s #enquirymanagement module, integrated with our all-in-one care management platform. But not only that, our #enquirymanagement module will help you: 🕒 Save time 🌟 Improve customer experience 🌱 Increase lead conversions 📊 Analyse customer behaviours to help adapt operations 🔍 Provide one version of the truth from enquiry to ongoing care Don't miss out on the opportunity to boost your occupancy. To discover more, DM us, call us on 01502 507 349 or contact us online at predicaire.ai/contact #socialcare #enquirymanagement #crm #carehomesuk #betteroutcomes

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📢 Retail Technology Insights from the Interpath Retail Index 2024 The Interpath Retail Index 2024 from Growth Index highlights a powerful shift in the retail landscape. Despite economic challenges, top UK retailers have achieved an impressive 61.9% average two-year CAGR. This growth isn’t just about resilience; it reveals emerging opportunities for retailers and brands looking to strengthen their technology investments. Key trends, such as the rise of “emotional spending” on wellness, sports, and sustainable products, underscore the importance of personal connection in retail. Leading brands, like Castore and Modern Milkman, are seizing this moment by adopting digital platforms, personalised marketing, and scalable DTC models that align with today’s consumer values. For retail tech, this means focusing on solutions that enable seamless online experiences, data-driven customer insights, and enhanced sustainability practices. Investing in technology that brings brand loyalty and aligns with ethical values can be pivotal for sustained growth. 👉 Retailers, now is the time to utilise technology that meets customers where they are - online and in-store - while supporting sustainability and customer experience. Check out the report: https://lnkd.in/eHD6yK73 #RetailInnovation #RetailTrends #RetailTechnology #ConsumerInsights #DigitalTransformation #SustainableRetail #CustomerExperience #GrowthMindset #RetailGrowth #DTCBrands #BrandLoyalty #FutureOfRetail #RetailStrategy #TechInRetail

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Great sessions this morning from the importance of emotional empathetic service to scaling proactive personalised experience it is all happening 🚀 Customer Experience Strategy Forum #CXStrategyForum #CX #Strategy

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Consulting firms often claim that their people are their most important asset. Q5's exceptional employee survey results demonstrated that as a human capital business, this is certainly the case! As experts in organisational health, you can find out more about their exceptional company culture here: https://lnkd.in/eE55_FSs #ukbestworkplaces

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One of the key challenges facing UK retailers in 2024 is the disconnect between desk-free employees and back-office management, often leading to large levels of disengagement in the workforce and significant impacts on productivity and business growth. At OneAdvanced, we believe in empowering these essential employees, through innovative technology, to improve both employee and customer outcomes. The Retail Bulletin recently interviewed Paul Ridings, our Global Director of Growth for People, to see how we are driving digital transformation for retailers. Paul shares his unique perspective on: 💡 How we help retailers modernise and optimise their processes. 💡 The role of our solutions in bridging the gap between desk-free workers and back-office operations. 💡 The importance of creating personalised customer experiences. Read the full interview here for more great insights: ➡ https://lnkd.in/edqSpz7n #DigitalTransformation #RetailTech #DeskfreeWorkers #OneAdvanced

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For all the talk of Ai in this article, the biggest change to the customer journey will be not having to wait for an assistant to come over and authorise a transaction. The relatively low tech solution of putting a button / pop up on a tablet will save the day, it is always simple logical solutions that make the biggest difference.

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Driving customer experience engagement What is the 'Amazonification' of retail and how can retailers keep up with customer expectations? Here in this article, our retail experts explore the shift in shopping habits and the latest digital solutions available.     Comment or send me a message if you'd like more information on how we can support your business. #retail #customerexperience #collaboration Simone Chetcuti Morgan Freeman Colin Hartshorn Shaun McCarthy Antony Hammon Evie Francis Ravi Komalram Saqib Nabi Rebecca Pagden Michael Francis

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Tired of being stuck in the cycle of manual reporting? We know the feeling. 😰 That's why we shifted gears and discovered a better way forward with automation. Check out how Richard and his team at IGD streamlined their reporting process and reclaimed their analytical spirits! 📈 If you're ready to break free from the burden of charting, talk to me! #Automation #Efficiency #MarketResearch

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How to Compare Customer Service Automation Software CX Today covers Contact Centre news including Artificial Intelligence, Automation and more. https://lnkd.in/evi3ea4E

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Great conversation and amazed at what we covered in just 10 minutes. What is #softwareescrow Who is Escode, Part of NCC Group and NCC Group The measures #venturecapital and #privateequity are taking to protect their investments Third Party Risk Management #tprm and Escrow in the world of #mergers and #acquistions

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