Corina Goetz

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📣 Hotel managers and cross-cultural communication? Definitely YES. Hotel managers face challenges of cultural agility and empathy every single day. During one hour they are expected to serve customers from many cultures and switch their communication style, show respect and cultural empathy. The question is not only to understand their customers but be aware and UNDERSTAND themselves and their culture. #hospitality #tourism #hotel #customer

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Hotels managers and management teams. Look at these insights and see how important your service is to your guests. Management sometimes think that they are only overlooking their staff service while the truth is that guests arrive at the hotel and for them every level of hotel staff provides service. More over, from these insights we can learn that guests' expectations are much higher from the management team. Check out why guests complain about management here below. Discover, Learn, Improve, Grow. Blaze

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Embracing the Coaching Mindset in the Tourism and Hospitality Industry: Discover the untapped potential of incorporating a coaching mindset in the tourism and hospitality industry. Transition from a mentor and guide to a coaching style to unlock high-performance growth. There is power in asking questions, overcoming limiting beliefs, and fostering personal & professional growth. #CoachingMindset #TourismIndustry #HospitalityIndustry #PersonalGrowth #LimitingBeliefs #HighPerformance #IndustryExpertise #LeadershipDevelopment #TourismGrowth #HospitalitySuccess #tourismleadership #businessgrowth #leadershipdevelopment

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Customer satisfaction is the lifeblood of the hospitality industry. In today's competitive landscape, where every guest review can make or break your reputation, it's crucial to prioritise the guest experience. Hoteliers who focus on understanding and exceeding customer expectations not only build loyalty but also create ambassadors for their brand. Remember, satisfied customers are more likely to return, recommend, and leave positive reviews, directly impacting your bottom line. Let’s make exceptional service our top priority! #CustomerSatisfaction #HospitalityExcellence #GuestExperience #HotelManagement #CustomerLoyalty #ServiceFirst #HospitalityIndustry #GuestReviews #Hotelier #CustomerFirst #BusinessSuccess #Travel #Tourism #HotelIndustry

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Why do so many hospitality leaders forget this? It's fundamental to leading our people well in our industry, still we hear horror stories from around the world. If you want true success for your hotel or restaurant, you have to make the shift to fully caring about your people. Remember, your focus as a leader isn't your guests - that's the job of your people. Your job is to focus on your staff. Who's with me in wanting to create a new industry standard of leadership in hospitality? #hospitality #hospitalitymanagement #hospitalityindustry #management #strategy

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🌟 Empower your team with product knowledge and confidence!  💬 Boost upselling by providing them with the tools and support they need to start conversations and make recommendations effortlessly.  💡 Download our engaging PEP talk sheet here:. https://lnkd.in/dZAstaRY #SilentCustomer #CustomerFeedback #BusinessSuccess

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Soulful Sunday 🎼 “Simplicity is the final achievement. After one has played a vast quantity of notes – and more notes – it is simplicity that emerges as the crowning reward of art.” Frédéric Chopin At first glance, simplicity and complexity may seem like opposites, but in reality, greatness is born from their interplay. Each note, each phrase, each individual element—simple in isolation—combines to form something grander, something transformative. Chopin’s genius wasn’t in avoiding complexity but in aggregating countless simple elements to create transcendent music. In this, there’s a powerful lesson: simplicity isn’t diminished by complexity; it’s elevated by it. #SoulfulSunday #Simplicity #Complexity #Chopin #Artistry #Creativity #Inspiration #PhilosophyOfArt

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A solid article here on how the hospitality sector can maximise assets! 🚗 “Boost your revenue and enhance customer experience at your #hotel” 🏨 If you want support with turning parking spaces into more rewarding places, drop me a line ✍🏼 Creative Car Park Ltd. 🅿️ #assetmanagement

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Net Zero can be achieved without compromising luxury. Within hospitality, net zero practices isn't just about environmental responsibility—it's a smart business move that can revolutionise your hotel operations. Here is a list of FOUR sustainability benefits: 🌿 Cut Costs: Implement energy-efficient systems and reduce waste to lower operational expenses. 🏆 Attract Eco-Conscious Guests: Tap into the growing market of environmentally aware travelers. 🚀 Future-Proof Your Business: Stay ahead of regulations and industry trends. 💡 Innovate: Discover creative solutions that enhance guest experiences while reducing carbon footprint. Comment below to share your biggest sustainability challenge, or DM for personalized advice! … Follow me for more sustainability and geopolitical insights, inclusive of BRICS. … #NetZeroHotels #SustainableTourism #LuxuryHospitality #GreenBusiness #HotelInnovation #EcoTravel"

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The "must-read" industry report - find out more about "the macro trends that will be driving the industry in the year ahead; from hotels creating new extended stay brands, to connectivity, disintermediation and why ESG just got serious."

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The hospitality industry is all about delivering unforgettable guest experiences ✨, and staying ahead is crucial. That's where Oblivion™ comes in as a game-changer 🚀. This AI solution transforms how hotels operate, from personalizing guest interactions 🤝 to optimizing operations behind the scenes 🔧. With Oblivion™, businesses not only meet but exceed customer expectations, setting new standards in the industry 🌟. As the market grows, those who embrace innovation like Oblivion™ will lead the way. It's the future of hospitality, making every guest feel truly valued while driving business success 💼. How are you staying ahead? Vist our website: www.oblivion.ae #Hospitality #AI #GuestExperience #Innovation #HotelManagement #BusinessGrowth #CustomerSuccess #FutureOfHospitality #TechInnovation #OblivionAI #Leadership #HotelIndustry #CustomerSatisfaction #SmartHotels #BusinessExcellence #DigitalTransformation #Oblivion #Goldweathers

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Hospitality teams are often as diverse as the global customer base they serve. Individuals from various countries, ethnicities, and cultural backgrounds coming together and bringing their unique flavour to the table. This fusion of cultures enriches our workplaces, but it also presents unique challenges. Here's 5 ways you can create an environment of inclusivity and harmony within your venue; 1. At the heart of navigating cultural diversity lies the principle of mutual respect. As a leader, it's paramount to instill and uphold this principle within your team. Start by setting clear expectations of respect for all team members, regardless of their background. Lead by example, demonstrating respectful behaviour in all your interactions. 2. Invest in cultural awareness training for your team. Educate them about different cultural norms, customs, and communication styles to foster understanding and empathy. 3. Create an environment where team members feel comfortable expressing their thoughts and concerns. Encourage open dialogue and active listening to bridge cultural gaps and address misunderstandings promptly. 4. Picture a team meeting where you're not just discussing quarterly targets, but also swapping stories of your hometown traditions or sharing recipes from your grandmother's kitchen. Celebrate and share the diverse backgrounds and perspectives within your team to promote an appreciation and camaraderie among team members. 5. Cultivate empathy towards your team members' cultural backgrounds and experiences. Understand that cultural differences may influence behaviour and communication styles, and approach situations with sensitivity and understanding. Cultural diversity is a powerful driver for innovation, creativity, and success in your venue, so let's embrace it with open arms, sprinkle in a bit of fun, and create a hospitality experience that's as vibrant and diverse as the world we serve. What tips would you add to help increase cultural inclusivity within the workplace? #hospitalityindustry #teamengagement #teammanagement #customerexperience #leadershipdevelopment

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