“Caren deputised for me as Group CEO while we were at Letshego from 2016 to 2018. We have continued in contact and I would highly recommend her for commercial and finance senior executive roles, or as an INED. She is a passionate and committed individual who approaches her work professionally and with deep experience gained across multiple emerging markets in a variety of roles from Commercial Director to Group Finance Director. Her strengths lie in her analytical skills and commercial sense, she is an effective risk manager and promotes strong teamwork and cross border collaboration. Please feel free to reach out if you need a fuller reference. Chris”
About
I am a CFO and COO with Fintech, Banking, Financial Services & E-commerce experience. I…
Activity
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I am excited to announce the launch of Plutus Crest limited, a fractional CFO service designed to empower businesses with robust financial strategies…
I am excited to announce the launch of Plutus Crest limited, a fractional CFO service designed to empower businesses with robust financial strategies…
Liked by Caren Robb
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✨ Massive congrats to Jimmy Gemayel Lea Char Alexander Budilkin and Claudius Thome for achieving this amazing career milestone and for being…
✨ Massive congrats to Jimmy Gemayel Lea Char Alexander Budilkin and Claudius Thome for achieving this amazing career milestone and for being…
Liked by Caren Robb
Experience
Education
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The Chartered Institute of Management Accountants
Started CIMA studies in 1999. Qualified as ACMA in 2004. Was awarded FCMA in 2009.
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Projects
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Agency Network Growth
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Letshego needed to deliver growth across agency network. As Deputy MD, I transformed operations and platform to launch new business. I formed partnership with Mastercard foundation, gained funding for technology and roll-out, gained regulatory approval, establishing new national standards. I provided training, materials and expertise, establishing onboarding criteria, created ‘LetsGo Blue-Box’ for and that supported new field agents and drove channels for scalable growth. Succeeded in growing…
Letshego needed to deliver growth across agency network. As Deputy MD, I transformed operations and platform to launch new business. I formed partnership with Mastercard foundation, gained funding for technology and roll-out, gained regulatory approval, establishing new national standards. I provided training, materials and expertise, establishing onboarding criteria, created ‘LetsGo Blue-Box’ for and that supported new field agents and drove channels for scalable growth. Succeeded in growing agent network and improving clientele servicing and deposits.
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Attracting Fintech Growth
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Finca needed to accelerate strategic delivery in advance of rapidly changing markets to attract Fintech growth. As Global COO, I built new framework to deliver POC for Fintech’s. I created innovation hub to initiate and deliver POC, led pilot with mobile network operator, leveraging agent liquidity SME product and presented business case to obtain local regulatory, bank and Board approvals. I selected partners, identified, investigated and mitigated all 3rd party risks. Succeeded in attracting…
Finca needed to accelerate strategic delivery in advance of rapidly changing markets to attract Fintech growth. As Global COO, I built new framework to deliver POC for Fintech’s. I created innovation hub to initiate and deliver POC, led pilot with mobile network operator, leveraging agent liquidity SME product and presented business case to obtain local regulatory, bank and Board approvals. I selected partners, identified, investigated and mitigated all 3rd party risks. Succeeded in attracting 6,500 agency loans per day in 6 months with significant final annual disbursements.
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Growing International Footprint
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Letshego needed to accelerate its geographical footprint. As Deputy MD, I aided CFO to deliver due diligence for licensed banking entity in Ghana. I submitted new proposal that readily gained Board approval, incorporated and led pricing and commercial arrangements and identified then mitigated key risks to process. I led integration activities to completion and people inductions through core banking platform change implementation and facilitated legal contract process with seller. Succeeded in…
Letshego needed to accelerate its geographical footprint. As Deputy MD, I aided CFO to deliver due diligence for licensed banking entity in Ghana. I submitted new proposal that readily gained Board approval, incorporated and led pricing and commercial arrangements and identified then mitigated key risks to process. I led integration activities to completion and people inductions through core banking platform change implementation and facilitated legal contract process with seller. Succeeded in finalising deal, chairing full integration to deliver 166% profits improvement within 1st year.
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Implementing New Governance For Scalable Growth
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Jumo were implementing new Group governance during A&B funding growth period. As Executive, I established new Board governance and ESG structure from launch stage to full maturity. I examined conditions detailed by funders (equity and debt), built terms of references framework and designed workflows and operational structures to ensure investor alignment. I created / presented plans for C&D level funding; verified full due diligence across all parties, delivered appropriate processes and…
Jumo were implementing new Group governance during A&B funding growth period. As Executive, I established new Board governance and ESG structure from launch stage to full maturity. I examined conditions detailed by funders (equity and debt), built terms of references framework and designed workflows and operational structures to ensure investor alignment. I created / presented plans for C&D level funding; verified full due diligence across all parties, delivered appropriate processes and ensured future investor readiness. Succeeded in presenting world-class governance that attracted multiple key investors.
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International Digital Platform Launch
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Jumo were launching digital real time mobile loans platform in 3 African countries. As CCO, I built financial models, business case and negotiated commercial agreements. I approached Board for funding, established regulatory and data requirements with Airtel and aided IT with processes and workflows. I reviewed data, parameters and credit risk functions and built database and developed the algorithm. I led commercial aspects of launch, fine tuned algorithm before go-live and optimised resources…
Jumo were launching digital real time mobile loans platform in 3 African countries. As CCO, I built financial models, business case and negotiated commercial agreements. I approached Board for funding, established regulatory and data requirements with Airtel and aided IT with processes and workflows. I reviewed data, parameters and credit risk functions and built database and developed the algorithm. I led commercial aspects of launch, fine tuned algorithm before go-live and optimised resources / providers for best outcome. Succeeded in raising $65m equity to grow SME customer base to +2 million within 12 months.
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Optimising Digital Transformation
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Finca started its digital transformation journey and needed to optimise benefits while reducing the cost to serve. As incoming Global COO, I led change and transformation / cost improvement programme. I noted existence of change agreement with absence of proven change processes, created change processes with clear definition and priorities and aligned change across 20 operating banks and CEOs. Succeeded in agreeing business capability architecture with transparent documented change processes…
Finca started its digital transformation journey and needed to optimise benefits while reducing the cost to serve. As incoming Global COO, I led change and transformation / cost improvement programme. I noted existence of change agreement with absence of proven change processes, created change processes with clear definition and priorities and aligned change across 20 operating banks and CEOs. Succeeded in agreeing business capability architecture with transparent documented change processes, business requirements and KPIs for scalable benefit delivery while removing all legacy processes and activities.
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Performance Management & Strategy Update
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Finca were updating annual strategic plans and key business KPIs to deliver budgets for 20 operating banks. As Global COO, I took ownership of P&L to rebuild planning processes. I coordinated and aligned country management with local and group boards, drove commitment and buy-in, aligned communications across BUs and ensured fully aligned plans, focusing on funding, sales and staffing. Succeeded in implementing plans and operational delivery that drove collections and service operations…
Finca were updating annual strategic plans and key business KPIs to deliver budgets for 20 operating banks. As Global COO, I took ownership of P&L to rebuild planning processes. I coordinated and aligned country management with local and group boards, drove commitment and buy-in, aligned communications across BUs and ensured fully aligned plans, focusing on funding, sales and staffing. Succeeded in implementing plans and operational delivery that drove collections and service operations performance improvements.
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Protecting Business Against COVID
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Finca urgently needed Covid-19 crisis management plan implementing to protect business impacts. As Global COO, I documented, communicated and built reporting mechanism to track and quickly mitigate impacts. I leveraged 6-pillar plan, incorporating deleverage, halted new business disbursements and slowly restarted business, leveraging new underwriting criteria. I restructured customers loans at scale, focusing on 19 call centres, drove collections, introduced roll rates and collection targets…
Finca urgently needed Covid-19 crisis management plan implementing to protect business impacts. As Global COO, I documented, communicated and built reporting mechanism to track and quickly mitigate impacts. I leveraged 6-pillar plan, incorporating deleverage, halted new business disbursements and slowly restarted business, leveraging new underwriting criteria. I restructured customers loans at scale, focusing on 19 call centres, drove collections, introduced roll rates and collection targets and protected deposits. Succeeded in lowering cost to serve significantly to stimulate above target growth.
Honors & Awards
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2014 Standard Bank Rising Star Winner: Banking & Financial Services
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The Standard Bank Rising Star Awards publicly recognise inspirational and passionate individuals who have a capacity for achievement and success. The Awards are business-sector (rather than profession) specific, and encompass a gamut of different professions. A stringent assessment process is followed, culminating in panel interview with leading talent and industry specialists, to identify stars. All steps in the process are monitored to ensure good governance, integrity and rigour are applied…
The Standard Bank Rising Star Awards publicly recognise inspirational and passionate individuals who have a capacity for achievement and success. The Awards are business-sector (rather than profession) specific, and encompass a gamut of different professions. A stringent assessment process is followed, culminating in panel interview with leading talent and industry specialists, to identify stars. All steps in the process are monitored to ensure good governance, integrity and rigour are applied and that high standards are adhered to.
Organizations
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Chartered Institute of Management Accountants (CIMA)
Regional Board Member (South Africa)
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Chartered Institute of Management Accountants (CIMA)
Committee Member (Western Cape)
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