Articles by Simon
Contributions
Activity
-
🎉 Closing 2024 with Celebration and Gratitude! 🎉 As we wrap up another incredible year, we are filled with pride and gratitude for the amazing…
🎉 Closing 2024 with Celebration and Gratitude! 🎉 As we wrap up another incredible year, we are filled with pride and gratitude for the amazing…
Liked by Simon Black
-
I’m delighted to share that I've completed my 8th week as an Institutional Director at Alpha Group, a great British fintech! My responsibilities…
I’m delighted to share that I've completed my 8th week as an Institutional Director at Alpha Group, a great British fintech! My responsibilities…
Liked by Simon Black
-
One of my favorite “aha” moments with customers… Showing them how the contact center can become the CX intel center. Customers tell you where…
One of my favorite “aha” moments with customers… Showing them how the contact center can become the CX intel center. Customers tell you where…
Liked by Simon Black
Recommendations received
2 people have recommended Simon
Join now to viewMore activity by Simon
-
At 8x8, we're excited to partner with One Depot to bring our innovative communications solutions to the Philippines! 🇵🇭 This collaboration is all…
At 8x8, we're excited to partner with One Depot to bring our innovative communications solutions to the Philippines! 🇵🇭 This collaboration is all…
Liked by Simon Black
-
Come and join our partner discussing how RealTime Agent Assist using GenAI can transform your contact centre.
Come and join our partner discussing how RealTime Agent Assist using GenAI can transform your contact centre.
Shared by Simon Black
-
Great upcoming webinar with NSL showcasing Agent Assistance at it best.
Great upcoming webinar with NSL showcasing Agent Assistance at it best.
Liked by Simon Black
-
This week, we had the privilege of hosting The UK Contact Centre Forum Networking Event at Interact's Richmond Upon Thames contact centre, and what…
This week, we had the privilege of hosting The UK Contact Centre Forum Networking Event at Interact's Richmond Upon Thames contact centre, and what…
Liked by Simon Black
-
Contact center agent attrition is at its highest rate since the financial crash in 2008. And while many factors are contributing to this, the…
Contact center agent attrition is at its highest rate since the financial crash in 2008. And while many factors are contributing to this, the…
Shared by Simon Black
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Simon Black in United Kingdom
-
Simon Black
-
Simon Black
-
Simon Black
Managing Partner, 1805 - Senior executive coaching, search and leadership advisory
-
Simon Black
Global Brand Strategy Consultant
-
Simon Black
Executive Managing Director at Newmark
121 others named Simon Black in United Kingdom are on LinkedIn
See others named Simon Black