Abby Penston

MAP Charity needs your support. We are facing our biggest challenge in nearly two decades, a challenge with potential to shut our doors for good. Global Investment fund Cheyne Capital, is applying for planning permission for 310 flats (Reference: 24/02803/RM), right beside our home of 18-years, the Grade II listed Hope Foundry. Some of these flats will have balconies overlooking our courtyard. Not only does this courtyard provide vital access for young people who use the charity’s services, but it also, and this is what is causing acute concern, provides the outdoor area for our regular fundraising source, the music event Cosmic Slop. Throughout the charity’s two decade long journey, Cosmic Slop has always been the staple fundraiser, and one of the essential tools necessary to keep us on the public’s radar. If the development goes ahead and opens the door to noise complaints, it has the potential to not only affect Cosmic Slop but also various producer forums, along with one off and showcase events. Outline permission for the building has already been granted, and in a couple of weeks we will move to the stage where the specifics of the application will be decided, such as the balconies overlooking the venue. The bottom line is, if the planning permission goes through in its current state, the potential for noise complaints from new residents could cut off MAP Charity’s main fundraising source, as well as a direct threat to 10 jobs in the events team. This could end MAP Charity. If we lose our main fundraising arm, the organisation will be at financial risk and we could lose the building. PLEASE SIGN THE PETITION https://lnkd.in/ecZYbgng

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If you don't get your Glassdoor strategy right, you run the risk of your online reputation totally undermining your recruitment efforts, blunting your employer brand progress, and costing your organisation good candidates, time, and money. Getting it right, however, can give you a discernible competitive edge in the race for the best new hires. What are you doing to manage your online reputation? Need help? Let's talk. #EmployerBranding #TalentAttraction #Recruitment

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Thanks to Seb Hemingway and the team at Bizimply (one of TiPJAR's newest partners) for inviting me to join them on a recent webinar and talk about the subject of tronc in the UK. This isn't just about the legislation, this conversation is about how operators should be using tronc in the right way to improve many things within the business: - Attracting the best talent - Increasing employee engagement - Improving employee retention - Driving customer service levels - And much more Through poor advice in the past, tronc has often been used as a way of just guaranteeing salary/wage without looking at the impact that complacency has on employee and customer experiences. I talk about this as an operator at heart, and having seen the impact tips can have on culture and performance on the front line. We know the legislation isn't perfect but I'm confident the best operators will thrive by having the right policies, practices and tech in to support a smooth operation. Take a look at the video posted and feel free to reach out to me via DM or [email protected] if you have any questions. #tronc #partnerships #hospitality #employeeexperience #customerservice

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3 big-ticket events boosting UK #economicgrowth 🎪 Glastonbury 2024 The weekend just gone, 210,000 revellers partied hard at the legendary Glastonbury festival in Somerset… but what impact did it have on the #localeconomy? 2023, the festival commissioned a report measuring its economic impact on the local town of Pilton & beyond. Carried out by Fourth Street, it found the iconic event generated about £168m of income for UK businesses, inc. £32m for Somerset-based organisations for the 2023 season. Glastonbury also saw festival-goers spend an estimated £1.6m in the wider Somerset community on food, drink & accommodation. Thousands of additional jobs were also created. If the report findings were true of this year’s event… towns & cities up & down the country should take note on how to turbo-charge their #economicdevelopment through hosting big ticket music events. 👉 https://lnkd.in/eza-TvfS 👗 Taylor Swift Lift Taylor Swift’s Eras Tour reportedly boosted UK spending by almost £1bn. Whether you believe the ‘Swiftonomics’ figure in Barclays’s press release or not, there’s no doubt the pop princess made her mark on the UK including The Labour Party's Sir Kier Starmer. If the UK’s ‘Swifties’ spending was anything like those seen in US, where restaurants in the immediate vicinity of the stadiums she performed at saw an average “Swift Lift” of 68%, accommodations rise by 47%, that will have been a noticeable boost to the regional economies of Edinburgh, London, & in particular to Liverpool & Cardiff. The “Swift Lift”, a phrase coined by #MastercardEconomicInstitute certainly extended beyond spending, as the Miss Americana star left a lasting impact on Cardiff Foodbank after giving them the “largest donation the charity has ever received”. The St Andrew's Community Network & several others in Liverpool were also beneficiaries. 👉 https://lnkd.in/eRxmTMuz 🎾 Wimbledon 2024 With an expected 45,000 fans to visit daily, topping 500,000 over the two-week event, what impact will Wimbledon have on the regional & national economy? Likely consumption of strawberries alone (approx. 1.9m) might be enough to boost the surrounding local economy… Yet seriously, the influx of visitors will undoubtedly boost local businesses, through direct spending on accommodations, dining, & entertainment. Short-term, the event will create hundreds of temporary & permanent jobs, driving local employment. Long-term benefits will be investment into infrastructure & transport improvement, enhancing connectivity & local facilities. While the global media coverage promotes London & the UK as premier tourist & investment destination, with community outreach programs, funded by the tournament, fostering local development. Let’s raise a #Pimms 🥃 to that! 👉 https://lnkd.in/eRxmTMuz

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Corporates must take a “flexible, dynamic approach” to managing accommodation and their wider travel programmes, budgets and policies 🔑   This was the advice from serviced apartment specialist SilverDoor in its latest quarterly report, as it warned of the impact of increased demand. Find out more at https://lnkd.in/e4wnBtnz Martin Klima #silverdoor #apartment #businesstravel #report

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A gre(y)at day in London today presenting the results of employee surveys to clients. One thing that's struck me is the power of the Px3 model from The People Experience Hub in elevating conversations in the board room to focus on the most impactful areas for growth, rather than the lowest scoring or most extreme perceptions. #consultancy #insight #Px3

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Check out this podcast; I would love to hear your thoughts.

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Our Top Tips on securing talent in this competitive market, as summed up by our fabulous Recruitment Lead, Ellie Smith 🎉 #toptips #recruitment #securingtalent #eventprofsuk

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The UK has a customer service crisis on its hands! The public are at their wits end with the likes of: - "Unprecedented call volumes" - Slow/no responses - Press 1 for this and 2 for that - Robots that don't know their arse from their elbow! - Scripted answers with not even a dash of empathy - "Noreply@" email addresses aka "Wedontgiveashitaboutyou@" Come on businesses of Britain let's give the citizens of this great country what they deserve... The balance of well-oiled technology backed up by service and support from real people! #CustomerExperience #Hospitality #Entrepreneurship

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Are you looking for help with your: ✔️ Occupancy Uplifts ✔️ Business Growth ✔️ Sales and Marketing That's not all I can help with. Let's not forget: ✔️Customer Experience / Loyalty ✔️ People Development ✔️ Interim Support With over a decade of expertise in the retirement living and care sector, Commercial Acceleration Ltd is here to help invigorate your community sales velocity and fill those vacant units. Occupancy growth is a key priority for many retirement living and care providers. Our team has extensive experience driving occupancy increases through strategic marketing, lead generation, sales enablement, and customer experience initiatives. We use data-driven approaches to identify opportunities to boost move-ins and reduce turnover. Some of the occupancy growth strategies we've successfully implemented include: ✔️Revamping the sales and marketing funnel to attract and convert more qualified leads ✔️Enhancing the customer journey to improve move-in rates and resident satisfaction ✔️Upskilling the sales team through targeted training and coaching ✔️Leveraging digital channels and analytics to optimize marketing and sales efforts Get in touch to see how we can help boost occupancy and drive sustainable growth for your retirement community! #CareSector #LaterLiving #RetirementPlanning #OccupancyGrowth

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Thinking about starting a serviced accommodation business in the UK? 🚀 Here are 6 quick tips to help you kickstart your career with confidence! 🏡✨ #BeMoreHomely 1️⃣ Market Research: Identify target audience and competition. 2️⃣ Legal Compliance: Understand local regulations and licensing requirements. 3️⃣ Property Acquisition: Source properties in prime locations. 4️⃣ Quality Furnishing: Invest in durable, stylish furniture. 5️⃣ Pricing Strategy: Set competitive, attractive rental rates. 6️⃣ Marketing Plan: Utilize online platforms and social media. Follow @BeMoreHomely for more expert tips and advice! 📲 Hashtags #WestMidlands #UKProperty #ServicedAccommodation #PropertyManagement #UKBusiness #RealEstateTips #PropertyInvestment #StartUpTips #RentalProperty #ShortTermLet #InteriorDesign #BusinessGrowth #MarketResearch #LegalAdvice #FurnishingIdeas #PricingStrategy #SocialMediaMarketing #PropertyManagementUK #LandlordLife #RealEstateInvesting

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Really interesting report from the Centre for Early Childhood discussing “Prioritising early childhood for a happier, healthier society How businesses can drive, and benefit from, transformative change in the UK” As someone fairly new to the early years sector reports like this help to aid my knowledge and thinking on the subject https://lnkd.in/e-PbNzUN

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Katy Moses CBII, managing director of sector insight consultancy KAM, talks through exclusive research on the current state of recruitment and retention across the sector, and where it could be doing better. Quick quotes: "Only one in five of the British public said hospitality was an appealing place to work in... 50% say the hours are anti-social.... only 14% say pay and benefits are good... what's the most important things? Pay and benefits, life/work balance." "Hospitality employees: 63% are much more worried about their long term financial position now versus three years ago... what is important? Top is matched pension contributions." "Cultivating the right culture is the most effective way to improve retention." "Benefits currently offered by hospitality companies, top is holiday entitlement." "Employees wish list falls in broad categories: > Life/work balance > Progression - career growth > Pay and benefits." "Employees within the industry are increasingly content." Read the complete programme for the Talent and Training Conference: 👉 https://lnkd.in/e7jpE4br

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Another really interesting instalment of MD lessons from Chris Thompson today; the last in the series. If you want to establish a meaningful company mission that helps spark new growth, this article is the place to start.

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Don't just take our word for it either... See What Our Travel Consultant Apprentices Are Saying! ⭐ Excellent and Helpful "I enjoyed the course and thought it was very helpful and gave me a lot of knowledge." "Explained in a good way so I can understand completely." 📚 Knowledge and Learning "This module was great, it showed me a lot about what I have learnt, how we should communicate with our clients and much more." "I liked this course because it gave me knowledge of countries I have never heard or seen of before, and how big the world really is." 🎯 Engaging Activities "The course was very straightforward and had many interesting facts." "I really liked all the quiz activities as it was fun and made me more interested."

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