Valuu AI

How to Grow User Adoption with XLAs User adoption isn’t just about rolling out a new service or tool—it’s about creating an experience that users want to embrace. That’s where Experience-Level Agreements (XLAs) come in. Unlike traditional metrics, XLAs focus on the user experience: Are people satisfied? Are they productive? Are they getting the outcomes they need with minimal frustration? By prioritizing these questions, XLAs can drive user adoption in powerful ways. Here’s how: 1. Understand the Journey   Map out the user’s experience from start to finish. Where are the pain points? What’s slowing them down or frustrating them? XLAs help pinpoint these moments and provide clear targets for improvement. 2. Focus on Outcomes, Not Features   Adoption grows when people see value. XLAs ensure you’re delivering outcomes that matter to users—whether that’s time saved, ease of use, or reduced frustration. 3. Create Feedback Loops   Adoption is a two-way street. Listen to your users, act on their feedback, and show them how you’re making improvements based on their input. This builds trust and loyalty. 4. Showcase Quick Wins   Demonstrate progress early and often. When users see tangible improvements—like faster workflows or a more intuitive interface—they’re more likely to engage and stick around. 5. Align with Real Needs    XLAs are rooted in understanding what users truly care about. When your service aligns with their goals and priorities, adoption follows naturally. Growing adoption isn’t just about getting people to use something—it’s about creating an experience that feels indispensable. XLAs give you the framework to make that happen. Ready to align your services with what users want? Let’s connect. #XLAs #UserExperience #UserAdoption #ServiceManagement #ITStrategy #DigitalTransformation #Leadership #BusinessValue #CustomerSuccess Valuu AI The Valuu Makers ValuuExecs

Who Decides What Defines an XLA? Experience-Level Agreements (XLAs) focus on the human experience, but deciding what to measure isn’t a one-size-fits-all process. So, who should be responsible for defining XLAs? The answer: the stakeholders closest to the experience. Here’s what that looks like: - End Users: Their feedback is essential in identifying pain points, usability issues, and what truly matters in their daily workflows. - Service Owners are the people who manage the tools and services. They understand the capabilities and limitations of the systems in place. - Business Leaders: They ensure XLAs align with overall business goals and drive meaningful outcomes like productivity and cost efficiency. - IT Teams: They help balance technical feasibility with experience-focused priorities. Defining an XLA isn’t just about picking metrics. It’s about asking the right questions: - What frustrates users most? - Which tasks take longer than they should? - What makes users feel satisfied—or even delighted? By bringing the right voices into the conversation, you create XLAs that truly reflect what matters most to the people you serve. Are you unsure where to begin? I can help your team identify the right stakeholders, define meaningful XLAs, and create strategies to elevate everyone's experience. #XLAs #UserExperience #StakeholderEngagement #ITStrategy #DigitalTransformation #Leadership #Innovation

Are You Focusing on XLAs? Here’s Why You Should Be. Most of us are familiar with Service-Level Agreements (SLAs)—those metrics that track uptime, response times, and other technical performance indicators. But how many of us are prioritizing Experience-Level Agreements (XLAs)? Why XLAs Are Essential While SLAs ensure systems are working as expected, XLAs focus on what really matters: the experience of the people using those systems. They measure whether users are satisfied, productive, and able to achieve their goals without unnecessary friction. In today’s world, where user and customer experience directly influence business outcomes, XLAs aren’t just a “nice-to-have.” They’re a critical piece of the puzzle. By focusing on XLAs, organizations can: • Improve user satisfaction by addressing pain points and frustrations. • Enhance productivity by making tools and systems more intuitive and efficient. • Build trust and loyalty by delivering services that meet both technical and human needs. • Reduce costs by identifying inefficiencies, minimizing downtime, and streamlining workflows. If SLAs are about keeping the lights on, XLAs are about creating an environment where people can thrive—while keeping operational costs under control. How I Can Help Introducing XLAs into your organization isn’t just about tracking new metrics. It’s about: 1. Identifying What Matters: Pinpointing the experiences that have the biggest impact on your users and your business. 2. Creating a Strategy: Defining a clear plan to measure, improve, and sustain better user experiences. 3. Driving Continuous Improvement: Building feedback loops that ensure XLAs evolve with your organization’s needs. When XLAs are done right, they don’t just improve satisfaction—they create lasting business value by improving efficiency, reducing waste, and aligning service delivery with what users actually need and expect. Let’s Talk If you’re curious about how XLAs could elevate your organization’s performance while cutting unnecessary costs, let’s connect. Together, we can identify the key experience metrics that matter most to your stakeholders and build a strategy to improve them! #UserExperience #XLAs #ServiceManagement #CustomerSatisfaction #CostEfficiency #Leadership #ITStrategy #enduser #enduserexperience #DigitalTransformation #BusinessGrowth Valuu AI The Valuu Makers ValuuExecs

What separates thriving organizations from those that just can’t seem to get ahead? It’s not just hard work—it’s mastering a few key elements that drive alignment, productivity, and results. Let’s start with trust. It’s the foundation of any successful team or organization. Without it, communication breaks down, and collaboration becomes nearly impossible. The good news? Building trust isn’t complicated. Small, consistent actions—like being accountable, showing up, and following through—go a long way. But trust alone won’t take you all the way. Communication is what keeps the wheels turning. When your stakeholders get the right information at the right time, it eliminates confusion and drives real progress. Tools like BLUF (Bottom Line Up Front) and clear, concise updates can help your team make faster, better decisions. Then there’s feedback—possibly one of the most undervalued tools out there. Feedback done right isn’t just about pointing out what’s wrong; it’s about creating opportunities for growth and improvement. By being specific, timely, and actionable, you can build a culture of mutual respect and continuous learning. Finally, collaboration is where it all comes together. Working groups that bring together diverse skills and perspectives can achieve amazing results when they’re aligned with clear objectives and shared accountability.0 They’re the secret weapon for tackling challenges and driving innovation. Trust. Communication. Feedback. Collaboration. These are the building blocks of success—and the best part is, they’re all connected. Mastering them doesn’t just improve your work; it transforms your results. Curious how to put these principles into action? Comment below #leadership #trust #communication Valuu AI The Valuu Makers #training #lesson #collaboration #feedback #business

What separates thriving organizations from those that just can’t seem to get ahead? It’s not just hard work—it’s mastering a few key elements that drive alignment, productivity, and results. Let’s start with trust. It’s the foundation of any successful team or organization. Without it, communication breaks down, and collaboration becomes nearly impossible. The good news? Building trust isn’t complicated. Small, consistent actions—like being accountable, showing up, and following through—go a long way. But trust alone won’t take you all the way. Communication is what keeps the wheels turning. When your stakeholders get the right information at the right time, it eliminates confusion and drives real progress. Tools like BLUF (Bottom Line Up Front) and clear, concise updates can help your team make faster, better decisions. Then there’s feedback—possibly one of the most undervalued tools out there. Feedback done right isn’t just about pointing out what’s wrong; it’s about creating opportunities for growth and improvement. By being specific, timely, and actionable, you can build a culture of mutual respect and continuous learning. Finally, collaboration is where it all comes together. Working groups that bring together diverse skills and perspectives can achieve amazing results when they’re aligned with clear objectives and shared accountability.0 They’re the secret weapon for tackling challenges and driving innovation. Trust. Communication. Feedback. Collaboration. These are the building blocks of success—and the best part is, they’re all connected. Mastering them doesn’t just improve your work; it transforms your results. Curious how to put these principles into action? Comment below #leadership #trust #communication Valuu AI The Valuu Makers #training #lesson #collaboration #feedback #business

New Episode of the Founders Series! In this week's conversation with Ryan Purvis he shares lessons from his entrepreneurial journey: ✅ Tackling technical decisions with objectivity ✅ Learning from hiring mistakes and their impact on leadership ✅ Maintaining energy and focus through routines like 75 Hard ✅ The critical difference between missions and visions This episode is a must-watch for leaders, founders, and anyone looking to strengthen their leadership approach while balancing personal growth. What’s your biggest takeaway from Ryan's discussion? Share your thoughts below! 🎬 Watch now: https://lnkd.in/dUzFqFKp #founder #series #Ryanpurvis #Entrepreneurship #Leadership #Lessons #Technical #Decisions #Hiring #Challenges #Business #Growth #75hardChallenge #Personal #Growth #Team #Missions #Startup #Insights #Leadership #Journey #MissionVsVision #Business #Essentials #Resilience #Valuu

Empowering You to Do More with Less   Effective programme management is about doing more with less. Valuu Workspace is built to help your teams reduce waste and optimise their resources while meeting ambitious objectives.   With Valuu, streamline programme planning, execution, and delivery—all in one platform. Give your team the power to achieve more.   Book a call: https://lnkd.in/dYEBSqig Visit our website: https://lnkd.in/dt7TMEep   #ProgrammeManagement #ValuuWorkspace #StreamlineSuccess #Value #ValuuAI #ValuuWorkspace #Management #OKRs

Accountability Made Easy   Programmes require precision and accountability. Valuu Workspace’s OKR-based approach ensures every task is aligned with your clients' goals, helping you stay on track and deliver results.   With Valuu Workspace, your team can maintain high standards, track progress, and ensure that each step moves the needle toward your clients’ success.   Book a call: https://lnkd.in/dYEBSqig Visit our website: https://lnkd.in/dt7TMEep   #ProgrammeManagement #ValuuWorkspace #StreamlineSuccess #Value #ValuuAI #Management #OKRs #Value #Innovation #ProjectManagement #Accountability #Precision #Action

Optimise Client Projects, Minimise Complexity   Tackling multiple clients’ needs can quickly get complex. Valuu Workspace simplifies programme management by focusing on key objectives and outcomes, reducing redundancy and driving clarity.   From aligning with client goals to tracking every milestone, Valuu Workspace is designed to help you focus on what matters most. Explore the power of simplicity today!   Book a call: https://lnkd.in/dYEBSqig Visit our website: https://lnkd.in/dt7TMEep   #ProgrammeManagement #ValuuWorkspace #StreamlineSuccess #Value #ValuuAI #Management #OKRs

Real-Time Insights and Real Results   Track your programmes, evaluate progress, and make data-driven decisions that align with client goals.   Equip your team with insights that simplify decisions and drive results. Experience the Valuu difference in programme management.   Book a call: https://lnkd.in/dYEBSqig Visit our website: https://lnkd.in/dt7TMEep   #ProgrammeManagement #ValuuWorkspace #StreamlineSuccess #Value #ValuuAI #Workspace #Management #OKRs #ProjectManagement #Value #Innovation