Unboxed

🌨️ Cold weather, warm actions: Help those sleeping rough this winter As temperatures drop across the UK, many people face the harsh reality of sleeping rough. It’s a reminder that homelessness is not just a statistic, it’s a deeply human challenge. At Unboxed, we partnered with StreetLink to transform how the public can connect rough sleepers with local support services. In just four months, we work with StreetLink to revamp the platform, leading to a surge in alerts: ➡️ 100,000+ alerts received since launching enhanced platform on September 30th 2023. ➡️ Over 16,000 individuals connected with support since launch. This user-centred platform is empowering communities to make a difference, ensuring no alert goes unnoticed and every effort helps people find the support they need. 🔗 How you can help If you see someone sleeping rough, you can make a difference in minutes. Use the StreetLink platform to notify local outreach teams, providing them with the information needed to connect someone with vital help. Let’s be the link that turns compassion into action. 💙 If you would like to see our work with StreetLink, you can read the full project case study below. ⬇️ #Homelessness #StreetLink #DigitalTransformation #CommunitySupport

🌟 Unboxed 2024: A Year of impact, innovation, and collaboration As 2024 draws to a close, we're celebrating a year filled with transformative projects, inspiring partnerships, and meaningful impact. From projects in healthcare with HCM screening and PROMs to driving local government innovation and building user centred platforms like BOPS, we've tackled some great complex challenges. We've also shared insights on service design, prototyping, and compassionate leadership while fostering growth within our talented team. A big thank you to our wonderful team and clients who have made it all possible. Read all about our work this year in our round-up newsletter below. ⬇️

🚀 Transforming healthcare through patient-led innovation Guy's and St Thomas' NHS Foundation Trust partnered with Unboxed to launch a patient-led innovation programme, uncovering over 20 opportunities to enhance care delivery. By engaging directly with 50+ patients, we tackled key pain points in services like Rheumatology, Dermatology, and Children’s Allergy, introducing impactful solutions — including a remote monitoring service for rheumatoid arthritis patients in South London. This has reduced clinic visits while improving outcomes. 📢 "Working with Unboxed is a huge opportunity to rethink the way we deliver services more efficiently." — Dr. Toby Garrood, Clinical Director The programme has driven sustainable innovation and placed patients’ voices at the heart of care transformation. Learn more about how we’re reimagining healthcare with Guy’s and St. Thomas’ NHS and read the full case study below!

📰 The Unboxed healthcare newsletter! Dive into our healthcare newsletter, where we explore and discuss the transformative projects, events, and insights that we have learnt this year. Here’s what you can expect: 💡 Transforming HCM screening: Learn how we partnered with University Hospitals Birmingham NHS Foundation Trust to co-create a patient centred service pathway that could make HCM screening faster, simpler, and more accessible. 📲 Empowering patients with remote monitoring: See how our collaboration with Guy's and St Thomas' NHS Foundation Trust is improving care for patients with long term conditions through streamlined workflows and self reporting tools. 🎤 Spotlight on PROMs: Key takeaways from our recent roundtable on how Patient Reported Outcome Measures are transforming healthcare relationships and advancing digital inclusion. 🌸 Nature inspired design: Get a glimpse into Tom Gayler’s blog on how lessons from nature can reshape healthcare systems. It’s been an inspiring year working on these impactful initiatives, and we’re excited for what 2025 will bring! Read the newsletter below and subscribe to stay in the loop. #HealthcareInnovation #DigitalHealth #UserCenteredDesign #Collaboration

🌲 Our Unboxed christmas party was criminally good! We had an absolute blast at Alcotraz, where our problem solving (and acting) skills were put to the test in the most unconventional, and hilariously fun, setting. After serving our "time," we ditched the orange jumpsuits for something more festive and sparkly, heading to a celebratory dinner to toast a year filled with success, teamwork, and innovation. 🥂 Here’s to another incredible year of making an impact together. A huge thank you to our amazing Unboxed team - you make it all possible! #UnboxedChristmas #TeamCelebration #FestiveSeason

🎉  That’s a wrap on our virtual roundtable: The untapped potential of PROMs! A huge thank you to our incredible speakers Melanie Martin, Laura Smith, and Dr Markus Gwiggner for sharing their expertise and sparking thought provoking discussions on how Patient Reported Outcome Measures can be implemented to improve healthcare. As well as Rhian Lewis and Tom Gayler for facilitating and summarising points of discussion. We heard about the value of integrated PROMs in service transformation, including creating space for tackling inequalities of access. We also discussed how PROMs enable new forms of relationship between healthcare providers and patients both in acute care and general practice, empowering people to take a role in their healthcare as long as providers were brave enough to take the plunge! Our upcoming Unboxed healthcare newsletter will be released next week so keep an eye out! #HealthcareInnovation #DigitalHealth #PROMs #FutureOfCare

✨ Transforming patient care with remote monitoring We’re excited to share our work with Guy's and St Thomas' NHS Foundation Trust, highlighting a groundbreaking remote monitoring service developed for NHS patients. Through user-centred design, we’ve created a solution that empowers patients to self-report symptoms from home, improves care between appointments, and streamlines clinical workflows. Key highlights: ✅ Patients feel more cared for between appointments ✅ Clinicians can better track and respond to changes in symptoms ✅ 70–79% completion rate for online patient-reported outcome measures (PROMs). The challenge Managing chronic conditions like rheumatoid arthritis often involves regular hospital check-ins, which can be inconvenient for stable patients and frustrating for those struggling to get timely appointments. We saw an opportunity to improve the process with a simple, scalable solution. What we did: - User research - Patient journey mapping - Prototyping - Content & service design Read the full case study below!

🌟 The countdown is on! Only a week left until our virtual roundtable: The untapped potential of PROMs* 📅 Date: 10th December 🕘 Time: 9am-10am GMT Here’s why you don’t want to miss it: ✔️ Learn how PROMs can drive patient centred decision making. ✔️ Discover strategies to reduce health inequalities and improve outcomes. ✔️ Explore how PROMs can support community based care and prevention. This interactive session is a chance to connect, share insights, and shape the future of patient-reported outcome measures. 💬 Interested in attending? Drop a comment or send us a message to secure your spot! *Patient Reported Outcome Measures #HealthcareInnovation #DigitalHealth #PROMs #FutureOfCare

🌳 An environment where the service can flourish Service designers are often associated with the design of… well… services. But Laura Smith and Tom Gayler are challenging this idea in their talk ‘Going beyond viable’. They draw on their experiences of  creating change in the UK planning space to think about the role service designers have in shaping the environments in which services exist and are created. They share their experiences of shifting perspectives and how adaptability and self-reflection enabled their practice to evolve and to deliver services which flourish. Hope to see you in the session tomorrow! 😀 @

🌟 Join our upcoming roundtable conversation: The untapped potential of PROMs We’re excited to host a virtual roundtable on 10th December (9am-10am GMT), focused on the theme of the untapped potential of PROMs in healthcare: PROMs have the potential to transform healthcare by: 📊 Enabling data informed, patient centred decision making 🏥 Shifting care towards community delivery and prevention 🤝 Supporting shared decision making and holistic care During this interactive discussion, we’ll be exploring: - How PROMs can highlight unseen issues and address health inequalities - Ways to avoid unnecessary hospital visits and enhance research - How to empower patients to feel more cared for and in control 📩 Interested in attending? Drop a comment or send a message! #HealthcareInnovation #DigitalHealth #PROMs #PatientCare #Roundtable