Umnico

With nearly 1 billion users, Telegram is a platform for businesses to connect with customers, promote products and provide support. But plain text can only take you so far. Did you know that Telegram offers extensive formatting options to help you communicate your ideas and emotions more effectively? Check out our latest blog post to learn about Telegram's formatting options, tips on how to use them effectively, how to add custom fonts, and more. Read it now: https://lnkd.in/gYQZCs_X #Telegram #messagingapp #digitalcommunication #customersupport #messengermarketing #Umnico

December is always a time for summing up, analyzing results, and trying to look into the future — namely, predicting trends for the upcoming 2025. We'll summarize this year’s results later, but we've already made our forecasts for the upcoming one. What customer communication trends await us in 2025: 🔒 Stricter data privacy regulations: It's highly likely next year that all spam emails, calls, and other attempts to contact customers who haven't given their consent will be legally prohibited in the majority of developed economy countries. 📲 Omnichannel becomes mandatory: The need for a unified customer communication profile will become essential for businesses to remain competitive. Customers should be able to start a conversation in one channel and continue it in another without losing context. 🤖  AI remains a dominant force: Artificial intelligence will continue to gain traction. AI will handle everything from ad targeting and strategy development to customer interactions, both in text and speech forms. 💻  Social media's enduring role: Social media will remain a crucial part of the customer journey. Hence, you should continue developing your social media accounts, test new channels, and integrate them into your existing communication map. 🙌🏻 The attention economy takes center stage: Businesses need to create emotional connections with customers to foster loyalty. The latest trend is "warm content," which involves communication that evokes positive emotions. 👑 Maximum personalization: It's no longer just about addressing customers by name or sending birthday greetings. Every detail will matter. Once again, this highlights the need for an omnichannel approach to obtain a comprehensive understanding of customers. 🤝 Brand partnerships: Co-creation and collaborations will be a major trend in 2025. Find like-minded brands and work together to create unique user experiences and share audiences. 🎬  The rise of video: Video content is currently the most popular type of content worldwide. It's substantial to create your own content and effectively integrate with ads in other people's content. What do you find about upcoming trends? Feel free to share this information with your colleagues and partners. And if you have any questions, feel free to contact us through our website. #customercommunication #2025trends #trends #marketing2025 #omnichannelmessaging #smm #helpdesk #customersupport

Do you know how sales and customer support approaches differ in messengers? Today, messaging applications play an essential role in customer communication, which happens for both sales and support purposes. • When it comes to sales on Facebook Messenger, WhatsApp, and other platforms, an agent takes an active approach by initiating conversations with potential customers through bulk messaging, messenger marketing, and social selling. They aim to generate leads by making the initial contact and piquing the customer's interest. Using multiple platforms helps to reach a wider audience and meet customers where they are most active. • In contrast, customer support takes a passive approach, where a customer contacts a brand with an inquiry or issue, and an agent responds using help desk software to provide an appropriate solution. Here, using the customer's history of previous interactions and preferences can help to personalize each interaction and increase overall satisfaction with the support provided. Understanding these key differences, such as who initiates contact, the communication style, and the tools used, is critical to effective customer communications. Leveraging both sales and customer support through messengers can significantly expand your company's reach and increase customer satisfaction. Discover the benefits of both approaches to working with customers in Messenger - for free! Sign up with Umnico and get a 3-day free trial. #messengermarketing #socialselling #customersupport #leadgeneration #umnico

Do you know how customer interactions impact sales, loyalty, and brand perception? In today's fast-paced, digital-first world, customer interactions are the cornerstone of business success. Every touchpoint matters, from pre-purchase engagement to post-purchase follow-up. Our recent blog post explores how customer interactions impact conversions and long-term loyalty, proven strategies for improving customer experiences at every stage of the journey, and actionable tips for mastering customer interaction management. Read now: https://lnkd.in/gA6dwivk #Customerexperience #CX #Customerinteractions #Businessgrowth #Sales #Umnico

Our team is constantly working to improve Umnico's capabilities, making your customer communication even more convenient. We're excited to introduce updates that simplify messaging within Bitrix24 and enhance communication through Telegram and VKontakte. 📍Deal creation in Bitrix24 for channels not connected to Open Lines In previous versions, deals in Bitrix24 were only created for messages from channels connected to Open Lines, leading to inconvenience and lost leads when not all lead generators were connected to the CRM. With the new update, deals are now automatically created after receiving a message from any communication channel, even those not connected to Open Lines. To make this feature active, simply go to the Umnico app in the Bitrix24 panel, open the "Settings" tab, and enable the option "Create deals for channels, which are not connected to Open Lines". Start processing incoming leads faster and easier without the need for complex reconfiguration. 📍Loading messages into the Deal timeline Previously, messages from channels not connected to Open Lines were not displayed in the Bitrix24 deal records (timeline). Now, all messages from such channels are automatically loaded into the deal records. This innovation allows you to see all customer chat records, even when the messengers are not connected to Open Lines. 📍Loading messages sent from messenger apps Messages sent via the messenger app on a phone were not loaded into the Bitrix24 Open Line, leading to the loss of important information. Now, such messages are synchronized with the Bitrix24 open line. Thanks to this update, you will no longer lose important correspondence data, even when an employee responds to a customer directly through the messenger app. 📍Simplified process of Bitrix24 to Umnico connection Previously, connecting and configuring the integration of Umnico with Bitrix24 required switching between the Bitrix24 and Umnico websites, which was time-consuming. Now, the initial settings, including registration in Umnico, can be performed directly from Bitrix24. This significantly accelerates the process of connecting messengers to Bitrix24, meaning you can spend more time working with customers. 📍Loading recent dialogs when connecting Telegram and VKontakte Earlear, not all users could immediately see correspondence with customers after connecting a new Telegram or VKontakte account. Now, the last three chats are automatically loaded after adding a channel. This allows you to start communicating with customers instantly, without waiting for incoming messages from them. All the aforementioned updates are now available in your Umnico account. Evaluate our new functionality right now and enjoy working with customers with greater comfort!

Effective customer communication through digital channels is critical to converting prospects into loyal customers. However, much depends on the quality of the messages of customer service agents, as they have a significant impact on conversion rates. Here are some message optimization tips to elevate your chat marketing efforts. • Set a goal for each interaction. Before you start a conversation, know what you want to accomplish. Do you want to inform, sell, or assist? A defined goal helps steer the conversation in the right direction by asking the right questions and providing a call to action in each reply. • Communicate concisely and clearly. Provide information in a logical and consistent manner. Avoid vague answers and guide the conversation with short, to the point answers. • Personalize communication. Personalization makes customers feel valued. Use their name, reference previous interactions, and match your tone to theirs. • Know your audience. Knowing the customer helps tailor messages to their needs and preferences. Make sure support agents can easily access profiles in the CRM as well as a history of previous interactions. For more insights on message marketing and social selling, visit our blog: https://umnico.com/blog/ #messengermarketing #socialseeling #customercommunication #umnico #salesconversio

Getting Facebook Verification for your business page is a powerful way to increase credibility and unlock exclusive features on the platform. Pages with the blue checkmark gain increased trust, better search visibility and access to more tools that can help your business grow. In our latest blog post, we share the top benefits of Facebook verification, a step-by-step guide to the process, and tips on how to take advantage of verification. Read it now: https://lnkd.in/g_ReShJN #facebookmarketing #businessgrowth #customercommunication #socialmedia #digitalmarketing

We'd love your honest feedback on Umnico, our omnichannel messaging platform. Your review on CrozDesk can help others decide if it's the right fit for them. You can earn US$5.00 or GB£5.00 Gift Cards from CrozDesk for leaving your review. All it takes is to create a Crozdesk account by authenticating yourself via Linkedin, fill out all sections of the review form and make sure that you submit a balanced and fair review in good English. Click here to review Umnico: https://lnkd.in/gQvAcC4v #softwarereview #crozdesk #umnico #userreview

Our team continues to enhance the functionality and capabilities of the omnichannel messaging platform Umnico to make your customer communication even more convenient and efficient. In this set of updates, we’re focused on supporting native video formats in Telegram bots, synchronizing service data with CRM, and improving the UI of our chat center. 📍Video Messages (round videos) in Telegram Bots  Previously, in Umnico Inbox, received Telegram bot video messages a.k.a. round videos were displayed as empty messages. Now, round video messages are played directly in the chat. You can now accept and process not only text but also video inquiries from customers, which means closing more deals than your competitors. 📍User Synchronization in Bitrix24 We have added automatic user synchronization between Bitrix24 and Umnico. Previously, additional CRM users were added manually, which was time-consuming. With the new update, when adding or removing employees (users) in Bitrix24, their list is automatically synchronized with Umnico. This innovation will significantly speed up and simplify the process of managing teamwork. 📍Customization of the Top Menu in Chats At the request of our clients, a new panel is available in the Umnico chat that displays the contact name, channel, and allows you to leave arbitrary comments. You can now enable or disable this panel at your discretion using the account settings. The Umnico interface can be customized to suit your preferences. The entire set of new updates is already available in your Umnico account and does not require any additional settings. #changelog #umnico

Because of poor targeting, US companies have already lost over $76.3 billion. This is followed by banner blindness ($85.3 billion) and ad fatigue ($57.2 billion). These stats highlight the importance of careful ad targeting and creative development to avoid wasting ad spend. In contrast, messenger marketing, which allows for direct, one-on-one communication with potential customers, has already helped countless businesses increase message visibility and drive more engagement. It's not a replacement for display ads or mass media advertising, but it can complement and enhance any marketing activity. With Umnico, you can start experiencing the benefits of omnichannel messaging and facilitate your customer communication with conversational marketing right away. More great messenger marketing features are on the way. Sign up for free with Umnico and test its main capabilities during a trial. #messengermarekting #omnichannelmessaging #umnico #advertisingstats