At the atm.group, we know that exceptional customer service starts with putting the human experience (HX) at the core of everything we do. 💡 But what makes HX such a game-changer for contact centres? Swipe through our carousel to explore how HX drives customer satisfaction, boosts employee engagement, and builds lasting loyalty - all while sparking innovation and delivering excellence. 🚀 #HumanExperience #HX #CustomerSatisfaction #EmployeeEngagement #CustomerLoyalty #Innovation #ContactCentreExcellence #ATMGroup
atm.group
Outsourcing and Offshoring Consulting
Leicester, England 2,328 followers
We will help you create value through optimisation.
About us
We will help you create value through optimisation. By placing an emphasis on customer journey design combined with deep analytics to understand the needs of our clients we can effectively turn problems into solutions and deliver outcomes with real business impact.
- Website
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https://www.atm.group
External link for atm.group
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 501-1,000 employees
- Headquarters
- Leicester, England
- Type
- Privately Held
- Founded
- 1997
- Specialties
- Call Centre Operations, Telecommunications, Broadband Sales, B2B, Training Academy, outsourcing, offshoring, BPO, technology, digital transformation, and consulting
Locations
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Primary
Burleys Way
Units 3 & 4 St Margaret’s business centre
Leicester, England, GB
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3rd Floor
Applicon House
Stockport, SK3 0EY, GB
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1st Floor Offices
Clifford Building, Harmony Hill
Sligo, F91 RR2F, IE
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Manor House Drive
Friars house
Coventry, CV1 2TE, GB
Employees at atm.group
Updates
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🦁 Brave. 🤝 Collaborative. ❤️ Humble. What makes our values so powerful? It's not just about words, they shape the way we face challenges, build connections and help each other. 💪 We asked Aalia, what our values mean to her, find out what she said 👇 #TeamValues #Brave #Collaborative #Humble #WorkplaceCulture #Teamwork #ATMGroup
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We’re proud to serve our customers across multiple regions, offering the same exceptional service and quality no matter where you are. Here’s a quick look at our locations: 📍United Kingdom - Leicester, Coventry and Stockport 📍South Africa - Cape Town and Johannesburg 📍Europe - Sligo, Sittard and Heerlen No matter where you’re based, we’re here to support you with innovative solutions, exceptional service and a commitment to excellence. Want to learn more about what we offer? Get in touch with us today! 🌟 👉www.atm.group #UK #EU #SouthAfrica #HereForYou #BPO #Outsourcing #CustomerService #Innovation #CustomerExperience #Business
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Thinking about outsourcing your customer service? 🤔 Discover why South Africa is the ideal destination for excellent, cost-effective support. Swipe through our carousel to learn more about the benefits! 👇 #CustomerService #Outsourcing #SouthAfrica #BusinessGrowth #BPO #ATMGroup
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Here we have an exclusive interview with Jordan Shaw, our Group Business Development Director, as he discusses our journey and what's to come at the atm.group! 🎥 From humble beginnings to now expanding across Europe, South Africa, and the UK, the formation of ATM Group is a game changer! 🌍✨ With over 15 years of growth, we're gearing up for even greater things in the next 12-18 months. We’re here to make a real difference, delivering innovative solutions. 🚀 This is just the beginning. We can’t wait to grow further and continue to help our customers thrive! 🙌 Check out Jordan's insights in the full interview! 👇 #ATMGroup #BusinessGrowth #Outsourcing #Expansion #TechnologyInBusiness #Innovation #BPO #CustomerExperience #AI #Teamwork #FutureOfBusiness #Leadership #MilestoneMoment #GrowthMindset #BusinessStrategy #NewBeginnings #Interview #BusinessDevelopment
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Only 13 more sleeps until Christmas! 🎅 It’s been truly amazing to see everyone getting into the festive spirit for Christmas Jumper Day. The creativity and holiday cheer across all the offices has been incredible. Here is the team in Coventry, who are absolutely rocking their Christmas jumpers too. Thank you all for bringing so much joy and sparkle! ✨ #ChristmasJumperDay #CoventryTeam #FestiveFun #HolidaySeason #OfficeSpirit #TeamworkAndTinsel #ATMGroup
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🎄🎅 Over at our Leicester office, the Christmas Jumper Day fun continues! The team has truly embraced the festive spirit with a dazzling array of jumpers! ☃️ #ChristmasJumperDay #LeicesterTeam #HolidaySeason #OfficeFun #FestiveFashion #TeamSpirit #ChristmasCountdown #ATMGroup
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🎄🎅 It's Christmas Jumper Day at the offices! The festive vibes are in full swing at Stockport, and Daniel Rawlinson has taken it to the next level by creating his own ATM themed Christmas jumper! Talk about dedication! ✨ Show us your best (or worst!) Christmas jumpers in the comments. Let's keep spreading that holiday cheer! 🌟 #ChristmasJumperDay #OfficeFestivities #HolidayCheer #DIYChristmas #FestiveFashion #TeamSpirit #OfficeFun
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A big shoutout to our incredible team at the Stockport office for their generosity and community spirit! 💝🥫🍎 Jo, Alex, Olivia, Hitesh, and Chris dropped off our contributions to the local Stockport foodbank, small actions truly create big differences, well done team! 🌟 #MakingADifference #Teamwork #CommunityLove #Stockport #FoodBankSupport #SpreadKindness #GiveBack #ATMGroup
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2024 has been a year of growth, innovation, and impact! Here's to making 2025 even better as we continue delivering value through optimisation!🚀🎉 #ATMGroup #Spotify #Wrapped #2024Recap