Sunrise Software

Choosing new software for your council’s service desk? It’s about more than just the basics; it’s about future-proofing operations, boosting staff satisfaction, and delivering high quality services to the public. 👍🏻 With frameworks like G-Cloud and trusted vendors like Sunrise, the journey can be smooth, efficient, and even enjoyable. In our recent blog, we explore: 🚫 Why many councils skip the traditional tender process ✅ How procurement frameworks like G-Cloud streamline your search for the right ITSM partner 🧡 Why establishing a good vendor relationship early makes all the difference (we’re here whenever you're ready!) As an approved G-Cloud 14 supplier, we’re proud to align with your councils’ values on both quality and corporate social responsibility (CSR). Our commitment to sustainable, ethical practices is central to what we do and how we partner with public sector teams across the UK. #GCloud14

Catch us at the SITS Tools Demo Day where David Bullivant will be presenting his session 'Service Desk Tools to Elevate Experiences'. 🖥️📈 📅 When: 26th November at 10am 📍 Where: Online (Zoom) Whether you're exploring new tools or simply want to learn how to empower your end users, simplify interactions, and drive success with automation and reporting, be sure to register for free today! 👉🏻 https://hubs.li/Q02XV2Bf0 SITS - The Service Desk & IT Support Show

We're proud to be an approved supplier on G-Cloud 14! 🎉 With Sunrise on the latest G-Cloud framework, it’s even easier for public sector organisations to access our ITSM and HRCM solutions. From local councils to the NHS, we’re here to support your teams in delivering efficient, effective services that make a difference. 🧡 Get in touch to explore how we can support your team! #GCloud14

Huge thanks to The Service Desk Institute (SDI) for hosting a fantastic event on Wednesday!🙌🏻 It was great to connect with so many talented peers across our industry, watch thought-provoking presentations, and have insightful conversations with people who share our passion for continual service improvement. A real highlight was hearing from several attendees who shared memories of working with Sunrise in past roles. It was a lovely reminder, especially as we celebrate 30 years, of how much our journey has been shaped by the incredible customers and colleagues we’ve had along the way.🧡

Here’s David Bullivant live on stage, sharing insights in his presentation ‘Creating Customer Cheer with Every Interaction!’ 🎤 He’s diving into actionable strategies to improve your service delivery and elevate customer satisfaction. If you attended his session, we’d love to hear your thoughts! Share your takeaways in the comments below🤔 #SDIEvent The Service Desk Institute (SDI)

For 30 years, we’ve been empowering service desk success, and we’re excited to show you how we can make a difference for your team.🙌🏼 Visit our stand to grab some Sunrise goodies, chat with our team, and even see a live demo of our service desk software in action. We’re here all day – come say hello! #SDIEvent The Service Desk Institute (SDI) David Bullivant Graham Rogers

We’re ready for a great day at the The Service Desk Institute (SDI)’s ‘Driving Continual Service Improvement’ event at Novotel London West! Be sure to swing by and say hello to David Bullivant and Graham Rogers – they’re ready to show you the magic our service desk software can bring to your team’s success! 🪄 Catch David’s ‘Creating Customer Cheer with Every Interaction’ presentation to discover new ways to improve service delivery and boost customer satisfaction at 15:35⏰ #SDIEvent

A seamless IT service doesn’t just support council staff; it directly enhances the services councils deliver to the public. Think of it as a ripple effect that starts at the service desk and reaches the community.🌊 Here’s how superior IT service delivery makes a difference: 🏋🏻More Productive Staff: With proactive IT support, your staff can stay focused without constant disruptions. ⚡Increased Efficiency: Quick issue resolution keeps public services running smoothly. 😁Higher Public Satisfaction: When services are efficient, residents feel valued and trust their council more. Check out our blog to see how the right IT support elevates public service👇🏻

Customer expectations are evolving, and service desks must stay ahead. Join our upcoming webinar with The Service Desk Institute (SDI)® to discover how AI and automation are transforming service desk operations and driving efficiency. 💡📈 Here’s what you’ll learn: ✨ How AI-powered chatbots speed up response times, boosting user satisfaction ✨ The impact of workflow builders on automating routine tasks, freeing up team resources ✨ Ways seamless integrations between systems streamline processes for ultimate efficiency Ready to elevate your service desk? Register for free today👉🏼 https://hubs.li/Q02WBQMD0

Just like Formula 1 drivers rely on their pit crews, your shift and remote council staff need top-notch IT support to stay in the race! 🏎️💨 We've highlighted how councils service desk teams can use essential tools like self-service portals and AI chatbots to ensure smooth operations outside regular hours. These solutions allow staff to log tickets anytime and receive instant assistance, enhancing their experience and keeping everything running seamlessly. Check out our blog to learn more👉🏻https://hubs.li/Q02WvbLT0