#Spixii released an eBook! ✔️ What are the main pain points in the insurance customer journey? ✔️ What is self-serve and what technologies are available? ✔️ How is Spixii improving operations and customer experience at once with Conversational self-serve? Grab your eBook free copy to answer such questions ➡️ https://lnkd.in/ejGbgNCt #insurtech #processautomation #digitaltransformation #businessintelligence #insurance #selfserve
Spixii
Software Development
London, Zurich 2,885 followers
Removing friction in delivering high-value services with powerful self-serve 20 times quicker than phone or email
About us
What is Spixii? • Spixii Conversational Process Automation (CPA) platform delivers powerful self-servoce allowing prospects, customers and third parties to be more in control and do more without waiting on the phone or online for someone to reply to their query • Integrated with core systems, the automated conversations create personal journeys allowing organisations to efficiently deliver their high-value services online e.g. giving a quote on a product, opening an account, making a change or logging a claim on an insurance policy • Spixii platform provides real-time conversation and process analytics used for continuous improvement of the CX and operational performance. For more details on Spixii, please visit www.spixii.com Certified ISO 27 001 and Cyber Essential Plus, Spixii is working with the world's leading insurers and had won a dozen industry awards recognising its robust and empirical innovative solutions for the insurance industry. To find out how to work with Spixii, please contact us at [email protected].
- Website
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http://spixii.com/
External link for Spixii
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- London, Zurich
- Type
- Privately Held
- Founded
- 2016
- Specialties
- End-to-end digitisation & automation of insurance customer-facing processes, Conversational Process Automation, Insurance APIs, Artificial Intellingence (AI), Machine learning, Insurance Distribution Directive (IDD), GDPR, and Behavioral insights
Locations
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Primary
14 East Bay Lane
London, Zurich E15 2GW, GB
Updates
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From initial inquiries to follow-up questions, expert agents ensure healthcare customers get the accurate, timely, and compassionate responses they need. 🎯 When your customer service team is staffed with trained professionals, the outcomes speak for themselves: faster resolution, fewer complaints, and improved trust. 💬 How has your organization benefited from leveraging healthcare experts in customer service? Learn more about the benefits of expert involvement here: https://lnkd.in/dywXMTax #HealthcareExperts #CustomerExperience #PatientCare
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Inaccurate or vague answers in healthcare customer service can have serious consequences. 🚨 📉 Patients can be left frustrated, or worse, misinformed. Whether it's incorrect billing, insurance mishaps, or misunderstood treatment advice – expert support is crucial to prevent errors and build customer loyalty. 💬 What measures do you take to reduce the risk of miscommunication in healthcare? Explore the importance of expert support here: https://lnkd.in/dywXMTax #CustomerSatisfaction #HealthcareSupport #ErrorPrevention
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When a customer asks a question about a high-stakes healthcare decision, they deserve quick and professional answers. They deserve an expert's insight. 🔎 The right expertise helps customers make informed decisions, reduces errors, and builds trust in the system. It's about more than just answering – it's about ensuring the right information reaches the right person at the right time. 💬 What's your strategy for handling complex customer queries? Read the full article here: https://lnkd.in/dywXMTax #CustomerCare #HealthcareIndustry #PatientTrust
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Unlike typical customer service, healthcare queries often involve sensitive data and life-altering decisions. That's why every touchpoint with customers needs expertise. 👩⚕️💡 Customers in healthcare need reassurance, understanding, and accuracy. A well-trained expert can make all the difference between confusion and clarity. 💬 Have you noticed a difference in service when healthcare queries are handled by subject matter experts? Learn more here: https://lnkd.in/dywXMTax #HealthcareExperts #CustomerService #PatientCare
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🩺 In healthcare, customer queries can be complex, urgent, and high-stakes. That's why expert involvement in handling these queries isn't just a luxury – it's a necessity. 🔑 Whether it's insurance, treatment options, or urgent care details, knowledgeable professionals can provide clarity and peace of mind to patients, caregivers, and healthcare providers alike. 💬 How does your organization ensure customer queries are handled by the right experts? Read more here: https://lnkd.in/dywXMTax #HealthcareSupport #CustomerExperience #ExpertCare
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Spixii reposted this
The 4th edition of the Building Trust in Healthcare, held on Wednesday at the Beau-Rivage Palace attracted a high-level audience this year. 3 Topics were developed by renowned Speakers. After the opening message from Raphaël Conz and keynote speakers Alexander Mirow/Elsa Torchet and Jacques Boschung the topic "Blockchain to improve trust" was explained by Dr. Quy Vo-Reinhard and Loïc Brotons. 2nd topic "Adopting a Wellbeing Approach in Healthcare" was developped by Philippe Meuwly and the binomial Marianna A./Ioana Ghiurco. Thomas Hügle, Gilles Burnier and Anca del Rio, MSPH closed the event under the theme "Benefits of AI for Healthcare Organizations". A special thanks to our dynamic MC François Capel. Delighted to have welcomed promising start-ups like ATREON , AllyWell, Spixii, Undae Science SA and Tune Insight Vaud Promotion, BCV - Banque Cantonale Vaudoise, Genolier Innovation Hub, Suisselle, Deloitte, Hirslanden, Groupe Mutuel, Pharmalp SA, DuoKey, Kickstart Innovation, Alp ICT Save the date for 5th edition in 2025, on 4th of September at Genolier Innovation Hub ! #innovation #ai #blockchain, #wellbeing, #healthtech
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Spixii reposted this
🚀 Découvrez le Tech Radar IA 2024 d'EÜRUS ! 🚀 Un guide pratique pour intégrer l'IA dans vos activités de gestion en assurance. Pourquoi télécharger ce guide ? 🔍 Pour identifier les outils IA adaptés à votre chaîne de valeur ⚙️ Pour initier des projets actionnables et concrets 💡 Pour rester en avance sur les innovations du secteur Téléchargez ici : https://lnkd.in/e7DsEFRp #Assurance #TransformationDigitale #IA #Innovation #Gestion A2D - Acquire To Decide ABBYY Aircalls AKUR8 Avaamo Basylic - AI for fraud detection & automation Bdeo BEWAI B. Partners boost.ai CogNeed Cognigy Continuity Data4Risk Docaposte docTeller DreamQuark Dylogy (ex Novaa Tech) Eyst Technology Finovox Freshdesk Front Glanceable Golem.ai ILLUIN Technology Inbenta KRESTERION Klaimy Kore.ai Mayday Minalea Mindee mindzie, inc. - AI-Driven Process Mining and Intelligence MiTrust Modulos AG MoneyTrack mpmX by MEHRWERK Omilia - Conversational Intelligence
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🚀 Excited to Announce: We Are Part of Kickstart Innovation’s 2024 Cohort! 🎉 We are thrilled to share that we have been selected as one of the 41 scale-ups joining the Kickstart Innovation 2024 program in Switzerland! 🇨🇭 It’s an incredible opportunity to collaborate with over 100 partners and fellow innovators across diverse sectors including #Finance, #Insurance, #Health, #Food, #Retail, #SmartCities more. A huge thank you to the Kickstart team, the 170+ judges, experts, and incredible partners like AXA Switzerland, Coop, CSEM, die Mobiliar, Empa, Etat de Vaud, ETH Zürich, Founder Institute, IMD, IKEA, MLL Legal, MSD Switzerland, PostFinance, Sanitas Krankenversicherung, SICTIC, Stadt Zürich, Swisscom, Switzerland Global Enterprise, USZ Health Innovation Hub, VNTR Capital, and over 100 additional partners globally who are championing innovation with us this year 🙌 We can’t wait to start this journey, connect with industry leaders, and #makeithappen in 2024! ! 🚀 Stay tuned for updates as we take bold steps towards growth and impact! Stay tuned for updates as we take bold steps towards growth and impact! #Kickstarters24 #Innovation #StartupLife #Scaleup #DeepTech #Growth #Sustainability #SDGs #Entrepreneurship #FutureOfWork #Excited Katka Letzing Claire-Marine Pandraud Swiss Healthcare Startups Diana Hardie Mathilde Durvy Pierre-Jean Wipff Marc Oliver Hauser Afke Schouten Rino Borini Angelo Accardi James Evans Marie Gow
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We’re delighted to receive our @SMEClimateHub badge, recognising our role in taking authentic, UN-supported climate action SMEs looking to lower their emissions and build a business for the future can make the SME Climate Commitment today: https://buff.ly/3DuyWn6