Spektrix

The FTC has announced a new Junk Fees Rule that requires clear disclosure of all mandatory fees for live events. So, what does that look like at your box office? This guide will help you understand how and why to ensure that the pricing at your organization follows best practices around transparency: https://bit.ly/3BxZBAM. “The most important moment in an online transaction - the moment where you need the greatest trust between your organization and your patron - is the moment when they pull out their wallet and make the payment. If that’s the same moment you introduce fees for the first time, and the price you’re asking them to pay increases by 10, 15%, that trust is broken.” - Spektrix co-founder & CEO Michael Nabarro.

Explore practical ways to build community among audiences, donors, and partners in our latest blog. From sharing what you've learned at your organization to joining membership organizations for other arts professionals like you - we've found strategies to help grow your impact with the power of community. Read the full blog here: https://bit.ly/3VIiUyf

'Tis the season for gift vouchers - and now, you can make them even more special! You can customise all system email templates with Spektrix, letting you add your logo, colours, and images to gift voucher emails and more. It’s quick and easy to set up, just visit our Support Centre to get started: https://hubs.ly/Q02ZRHc50

We are delighted to welcome two new team members to Spektrix; Danny Keane joins us as a Marketing Operations and CRM Manager in New York. Gregory Frenkel joins us as a Software Instructor in London. A big Spektrix welcome to Danny and Gregory!

Do you want to make the most of The Audience Agency's Audience Spectrum? Read The Audience Agency's article series to learn what their integration with Spektrix adds to the powerful audience segments in your Spektrix system. From reports that add an extra layer of insight to tailored donation asks, these articles take you through the what and the how of Audience Spectrum - including case studies from Edinburgh International Festival and Nottingham Playhouse. Discover more in their post below! https://hubs.ly/Q02Zk6zx0

We’re painting the BFI Southbank green for Arts Marketing Association Digital Marketing Day! It’s been a fantastic morning mingling with the lovely, chatty crowd. Have you stopped by the stand yet for your Spektrix notebook? #SpektrixCommunity

Speed up customer service with integrated self-serve kiosks. Discover how Storyhouse in Chester reduced waiting times at the box office with the introduction of kiosks, fully integrated with Spektrix, and powered by mtc. These self-serve kiosks allow visitors to easily purchase tickets, redeem memberships, and explore upcoming events in their own time. And because they run from Spektrix, the team never has to manually input or export information on kiosk purchases or event listings - everything's automatically in the right place. Read more about how Storyhouse worked with Spektrix and mtc Media to streamline customer experience and box office operations: https://bit.ly/490NTLo

The #SpektrixCommunity has some fantastic job opportunities this week. Make sure to share these with anyone you think might be interested! Midlands Arts Centre in Birmingham, UK, are looking for a Marketing Officer (Performances & Cinema) with experience in delivering successful marketing campaigns. Salary: £26,934 More information: https://hubs.ly/Q02YHwTj0 Closes Sunday 1 December Shakespeare North Playhouse in Prescot, UK, are looking for a Social Media & Content Creation Officer to look after all of Shakespeare their social channels. Salary: £25,000 More information: https://hubs.ly/Q02YHF8n0 Closes Thursday 5 December 2024 Battersea Arts Centre in London, UK, are looking for a creative Marketing Officer with experience of delivering imaginative, engaging campaigns. Salary: £27,500 per annum More information: https://hubs.ly/Q02YHD-c0 Closes Friday 6 December 2024

We've had a blast attending Ticketing Australia for the first time! It was great getting to know so many new faces and learn more about how we can best serve the needs of arts professionals in Australia and New Zealand. Here's our very own Tom & Brooke getting ready to lead their session: "Beyond the Noise - Three Pillars that Drive Success".

Our fifth and final (for now) ticketing-focused Breakfast Briefing at Cog Design | B Corp was with the wonderful Nina Primeraki from Spektrix. Nina gave us an excellent tour of their tools, illustrated with lots of real world examples of clever applications of iframes, components and the Spektrix API. She very kindly used almost entirely Cog-based examples (of course because they are all exemplars of innovative, pragmatic thinking) plus one from our friends Supercool. My two big takeaways: 1. how important it is to consider and select the right tools, considering all of the factors – including the resources required to build and maintain it. 2. that actual human beings* use websites to get stuff done (such as buying tickets). The tech is only there to serve that. * a quick shout out to Cog's Alex Gowan-Webster who will be talking on just this subject in his 'Optimising your website for humans' talk at the Arts Marketing Association Digital Marketing Day in November: https://lnkd.in/eQ5eHv7G It was great to see the session so well attended and wonderful to welcome lots of people joining us for the first time. Thanks again to Nina for such a well illustrated and interesting session. ___ Our next Breakfast Briefing is 14th November, with Tamsin Ace Director of East Bank, that incredible new cultural quarter in the Olympic park. Let me know if you want me to add you to our invite list.