Everybody likes great service. We help to provide it. Headquartered in Dresden, Germany, Spectos operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 20 years, we have been helping service-oriented companies continuously improve their performance and customer experience through our innovative service quality management solutions. Our mission is to make data and information accessible to all organizations, bridge the gap between analysis and action, and drive growth and improvement every day. With the Spectos Service Quality Cloud, we support our customers worldwide with tailored solutions for customer service, quality management, employee management, and operations. Our teams of experts equip companies with targeted, high-quality data in real-time, readily accessible through intuitive online cockpits and apps. This data-driven approach allows for daily improvements in service processes, facilitated by our lean, flexible, and agile collaboration. Leveraging state-of-the-art technologies, we seamlessly integrate the voice of the customer with operational data from ERP and CRM systems, along with real-time tracking, RFID systems, and WiFi tracking. At the core of our offering is the Spectos Real-Time Performance Management™ platform, which continuously combines, analyzes, and visualizes data from various sources. The customized cockpits and dashboards present easy-to-understand graphics and reports, empowering immediate action to enhance service quality. Integrated ticketing and alerting functions ensure proactive and lasting improvements. Our TÜV-certified solutions have found success across various industries, including postal & logistics, healthcare, mobility, smart city, and public administration. Partner with Spectos today to revolutionize your service quality and embark on a journey of continuous improvement and excellence.
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Spectos GmbH was searching for a solution that would transform its logistics management solutions on a global level, so they turned to Qualcomm Aware. Watch to learn how this intelligent platform transformed operational performance offerings from Spectos by delivering real-time data on routes, delivery items, and quality of service:
Spectos GmbH reposted this
Spectos GmbH was searching for a solution that would transform its logistics management solutions on a global level, so they turned to Qualcomm Aware. Watch to learn how this intelligent platform transformed operational performance offerings from Spectos by delivering real-time data on routes, delivery items, and quality of service:
🔍 Looking to enhance your service quality and operational efficiency? The Spectos Real-Time Performance Management™ platform is your all-in-one solution for transforming data into actionable insights. ✔️ Centralized real-time data for a holistic view of your operations ✔️ Customizable dashboards tailored to your business objectives ✔️ Instant alerts and push notifications for quick responses ✔️ Scalable and expandable modules to fit your growing needs ✔️ Seamless integration with existing systems via API Learn more about our approach and elevate your business with smarter performance management today!📈⬇ #PerformanceManagement #DataAnalytics #ServiceQuality #BusinessIntelligence #RealTimeMonitoring
Spectos teams up with Qualcomm Technologies🙏🏽 Find all the information about our collaboration with Qualcomm Technologies, Inc. in our news blog!⬇ #tracking #assettracking #livetracking #supplychain #performance #management #transittimes
🎉 13th September marks the Positive Thinking Day! 🌟 On this day dedicated to positivity, why not channel that energy into making a difference? 🙌🏽 Believe it or not, your feedback can truly transform your customer experience! With Spectos' multi-channel surveys, you get actionable insights that help you enhance service, boost loyalty, and drive growth. Use this constructive input to turn great ideas into fantastic results! 📈 Learn more about our innovative satisfaction surveys on our website⬇ https://lnkd.in/ex6XCn3M Article by National Day Calendar #PositiveThinkingDay #MakeADifference #CustomerSatisfaction #FeedbackMatters
🙏 Der DVPT-Kongress 2024 hat begonnen. 🙏 Spectos GmbH ist dabei und freut sich auf Ihren Besuch am Stand 5 in der Pyramide Mainz. Ab 14:00 Uhr gibt unser CEO Niels Delater spannende Einblicke in die Zukunft der Laufzeitmessung im Kontext des neuen Postgesetzes. #dvpt #dvptkongress #postbranche #laufzeitmessungen #postgesetz
Stronger together: Spectos teams up with Qualcomm Technologies🎉 We're thrilled to announce a collaboration with Qualcomm Technologies, Inc. to revolutionize asset tracking! This collaboration combines Spectos' expertise in conducting quality analyses using advanced tracking technologies with Qualcomm Technologies' leadership in processors, modems, wireless connectivity, and location services to develop two new trackers that raise industry standards for performance, accuracy, and efficiency. The collaboration will focus on creating live asset tracking solutions, using the Qualcomm Aware™ Platform, that address the growing demand for real-time location information across various industries, including logistics, supply chain management, asset tracking and beyond. The Spectos Real-Time Performance Management Suite™ is your centralized hub for real-time performance management and decision-making based on the Qualcomm tracking solution's real-time data. Interested in live tracking solutions? Get more information on our website⬇ https://lnkd.in/enUXUjRi #partnership #liveTracking #innovation #supplychain #logistics #assettracking #Spectos #Qualcomm
🎉Spectos ist auf dem DVPT-Kongress 2024!🎉 📅Im September ist es wieder soweit: Der Deutscher Verband für Post, Informationstechnologie und Telekommunikation e.V. (DVPT) lädt erneut zum DVPT-Kongress ein. Fachleute aus ganz Deutschland treffen sich dieses Jahr in Mainz, um sich zu vernetzen und zentrale Themen des Postmarktes zu diskutieren. Im Mittelpunkt steht dabei das frisch verabschiedete Postgesetz, aber auch Themen wie Digitalisierung, Nachhaltigkeit und Resilienz. Am Stand Nummer 5 begrüßen Sie dieses Jahr unsere Experten Niels Delater und Daniel Jansen. Auch interessant: Verpassen Sie nicht unseren Vortrag zum Thema Laufzeitmessungen im Kontext des neuen Postgesetzes! Wir freuen uns Sie an unserem Stand zu begrüßen!👋🏽 #dvpt #dvptkongress #postbranche #laufzeitmessungen #postgesetz
📬Every late postal delivery impacts customer satisfaction and trust📉 That’s why precise quality measurements are crucial for postal service providers. With Spectos transit time measurements, postal operators and bulk mailers can gain detailed insight into their delivery performance and improve their service quality.💪🏽 Curious about how it works? Dive into our blog post below to learn more!⬇ #PostalServices #ServiceQuality #CustomerSatisfaction #QualityManagement
Spectos darf auf dem DVPT-Kongress nicht fehlen😎 Wir freuen uns, Sie am 11. September an unserem Stand 5 begrüßen zu dürfen! Besonders spannend: Unser Vortrag zum Thema Laufzeitmessung im Kontext des neuen Postgesetzes, den Sie sich von 14:00 bis 14:45 Uhr auf keinen Fall entgehen lassen sollten! Kommen Sie vorbei – wir freuen uns auf den Austausch!👋 #DVPTKongress #Postlogistik #Digitalisierung
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