Day 4 of #NationalCustomerServiceWeek where Gillian James examines what we can learn from how we manage a crisis.
About us
For nearly 4 decades, we have worked with some of the world’s best brands to design and enable great customer experiences. The SignalCX customer experience journey will help you develop a culture that has the customer at its heart, with employees who are energised and excited and a growing body of customers who love the way that your organisation makes them feel. Apart from this lovely warm glow, you will achieve tangible, measurable and bottom-line driven results.
- Website
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https://www.signal.cx/
External link for SignalCX
- Industry
- Business Consulting and Services
- Company size
- 11-50 employees
- Headquarters
- London, England
- Type
- Privately Held
- Founded
- 1978
- Specialties
- Designers and Enablers of Service Experiences
Locations
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Primary
Get directions
International House
6 South Molton Street
London, England W1K 5QF, GB
Employees at SignalCX
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Mark Hodson
Chief Marketing Officer, experienced in scale-ups (ex PayPal, notonthehighstreet, StoryTerrace & FTSE 100)
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Gillian James
CEO, SignalCX
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Hazel Hughes
Senior Customer Experience Leader & Consultant | Judge at UK Customer Experience Awards
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Liz Taylor
Consultant at SignalCX (previously TMI UK)
Updates
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Day 3 of #NationalCustomerServiceWeek and Gillian James is tackling another service truism.
Should we stop going the extra mile?
SignalCX on LinkedIn
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On Day 2 of #NationalCustomerServiceWeek, Gillian James dusts off her sequins and platforms - and explores lessons from the world's favourite Swedes.
Super Trouper: The Enduring CX Appeal of ABBA
SignalCX on LinkedIn
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Welcome to National Customer Service Week. And to mark Day 1 - here's a post from our CEO Gillian James - where she challenges whether we really should 'hire for attitude'. We hope you enjoy the read.
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We did say the G-spot is returning. And here's the first this week. We hope you enjoy the read.
It's been a while... have you missed me? 😉 It's the return of the G-spot where I challenge a service 'truism'. Feisty on day 1 of #NationalCustomerServiceWeek but hey!
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SignalCX reposted this
Guess who’s back… back again? To mark National Customer Service Week next week (7th-11th October) our CEO Gillian James has promised to bring back her brilliant blog series The G-spot – where wit meets wisdom in the world of customer experience. As ever, you can expect insightful anecdotes, fresh inspo, and top tips to help elevate your CX game. Follow SignalCX - you won’t want to miss it! 😉 #NationalCustomerServiceWeek #NCSW24 #TheGSpot #CXExcellence #CustomerExperienceMatters
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Guess who’s back… back again? To mark National Customer Service Week next week (7th-11th October) our CEO Gillian James has promised to bring back her brilliant blog series The G-spot – where wit meets wisdom in the world of customer experience. As ever, you can expect insightful anecdotes, fresh inspo, and top tips to help elevate your CX game. Follow SignalCX - you won’t want to miss it! 😉 #NationalCustomerServiceWeek #NCSW24 #TheGSpot #CXExcellence #CustomerExperienceMatters
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SignalCX reposted this
Did you know that tomorrow (Saturday 17th February) is Random Acts of Kindness Day… wouldn’t it be great if kindness were the norm? ❤ Practicing kindness has scientifically proven benefits for our well-being. Research conducted by the University of California, Berkeley, suggests that acts of kindness stimulate the production of oxytocin, often referred to as the "love hormone." This not only promotes feelings of love and compassion but also reduces stress and anxiety levels. It's incredible how a simple act of kindness can create a ripple effect of positivity! 💓 But here's the thing: kindness isn't necessarily a one-size-fits-all approach. Understanding and respecting others' preferences is key to showing true kindness. Service Animals™ enables us to: Treat others as THEY wish to be treated. Imagine the impact it would make if we approached every interaction with this mindset. Service Animals helps us better understand not only ourselves but also others; enabling us to have the power to spread kindness today and every day! 💕 Want to find out more? Check out our website and while you’re there you can book a 30-minute demo; we’d love to show you how Service Animals can benefit you and your teams to improve their team dynamic, boost employee morale across your organisation, build stronger client relationships, increase customer service satisfaction scores, and so much more… https://lnkd.in/emWh3CfV #RandomActsOfKindnessDay #RelationshipsMatter #TreatPeopleAsTheyWishToBeTreated #EQ #ProfilingTool
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