Relative Insight

Say hello to Accelerator AI – your in-platform analyst delivering data-driven insights in seconds! Accelerator AI streamlines your text analysis, generating reports that bring together key themes, metrics, and critical evidence, complete with verbatim examples— all at the click of a button. Get instant insights packed with metrics and proof, so you can jump straight into smarter decisions. ➡️ Learn more: https://lnkd.in/ewbE7vdq #TalkDataToMe #AcceleratorAI

Do you understand the 'why' behind your NPS fluctuations? Relative Insight CEO Ben Hookway spoke to Brilliant Experience's AI 4 UX podcast to share how organizations can understand what's making NPS rise, fall or stay the same — and take action to address these changes. Watch the full interview on YouTube: https://lnkd.in/eenZMxnq

Nothing like good coffee and great conversations to kick off the day! We had a fantastic time hosting a breakfast event in our London office—with a festive twist, of course ☕🎄 The topic on the table? Navigating the customer journey—exploring insights, challenges and a little surprise. Attendees got an exclusive sneak peek at our brand-new capability. 👀 A huge thank you to everyone who joined, including King's College London, FuturePlus, Deliveroo, MetLife and more. And for those who couldn’t make it—stay tuned. Big reveals coming soon! #TalkDataToMe

🚀 Voice of the Customer (VoC) data is more than just feedback—it's the key to truly understanding what your customers value and what drives their decisions. In our latest blog, we explore how to go beyond just asking "why" customers feel a certain way. Instead, we show how to uncover patterns, trends, and opportunities that surface when you dig deep into the language your customers use. 🔍 This isn’t just about understanding sentiment—it’s about revealing the nuanced insights that can transform your strategies. From product development to customer experience, using advanced analytics to unlock VoC data helps you take action that’s data-backed, timely, and meaningful. 💡 Ready to turn raw data into powerful business insights? Dive into the blog and learn how to elevate your understanding of your customers: relativeinsight.com https://lnkd.in/egkqAAef #CustomerInsights #VoiceOfTheCustomer #DataAnalytics #CustomerExperience

Tomorrow, our very own James Cuthbertson is joining the B2B Marketing & Sales Innovation Expo 2024 as part of a panel on "Reimagining Sales Leadership for Equality." ⚖️ The session will dig into how we can make sales leadership more inclusive and why it’s good for everyone teams, businesses, and the industry as a whole. With James’ experience, it’s bound to be a conversation worth tuning into. 📅 When: November 27-28, 2024 📍 Where: ExCeL London If you’re heading to the expo, don’t miss it! Link in comment.

Loyalty isn’t just earned - it’s nurtured. And when you get it right, fans keep coming back for more. The key? Insight-driven strategies that always strive to improve their experiences. Join us for our upcoming webinar, where Zachary Dhanoo will sit down with Gregory Emmons from Arizona State University to explore the secrets behind creating fan experiences that inspire loyalty. Whether you’re looking to wow at every interaction or drive your numbers up season after season, don't miss out! Elevating Fan Experience with Analytics 🗓️ Wednesday, 27 November 2024 ⏰ 9am EST | 2pm GMT Secure your spot now (or catch the replay!): 🔗 https://lnkd.in/e64wqqte #FanExperience #TalkDataToMe

🚨 Calling all sports marketers and fan engagement enthusiasts! 🚨 Ever wondered how AI-driven insights could transform your fan experience strategy? We’ve got the perfect webinar lined up for you. 🎙️ Elevating fan experience with analytics 🗓️ Wednesday, 27 November 2024 ⏰ 9am EST | 2pm GMT Join us as Zachary Dhanoo chats with Gregory Emmons from Arizona State University, one of the masterminds behind their stellar fan experience approach. If your goal is to boost attendance, wow fans at every touchpoint, or just stay ahead of the game, make sure to tune in. Register now or catch the recording later! https://lnkd.in/e7AqrBy9 #FanExperience #TalkDataToMe

Superb couple of days at The Reuters #RECUSTOMER2024 event with some of my fantastic team Rachel Banks & Georgina Cameron in Miami, had the pleasure of sitting on a panel with some "Operational CX" powerhouses in Sean O'Neal, Sharon Scanlon & Virginie N. deftly chaired by CX maestro Joe Meersman. Now, onto Toronto for The DCX summit to watch Ben Hookway rock the main stage on all things CX insights alongside more of my stellar team Rauri Hadlington & Zachary Dhanoo - i'm inbound boys!!

🚀 The November tour continues... We are heading to Toronto for the DCX Summit! As always, we'll be discussing customer journeys, data-driven insights, and the future of digital CX. Joining us? Be sure to say hi to Zachary, Rauri and James. Plus, don’t miss our CEO Ben's presentation: "Using analytics in navigating customer journeys." We can’t wait to meet you all in Toronto! 🍁 #DCXSummit #TalkDataToMe

Relative Insight kicked off its November tour in Amsterdam last week, with Rauri and Liv heading to Unleash Digital CX to share how attendees can extract valuable insights from their customer feedback. The pair came back inspired, with Rauri excited to share his key takeaways from the show. #talkdatatome #cx #customerexperience #unleashdigitalcx