Prezien

To close out a fabulous year we would like to thank everyone who has engaged with Prezien throughout 2024.   You’ve helped make this a year of continued growth, for which we’re very grateful and we look forward to 2025 with great excitement.    We wish everyone a successful 2025 and we look forward to the collaborations and projects ahead! eGain Corporation Sinch MyWave.AI

Congratulations to the fantastic Emma Downey on her graduation this week. Emma joined Prezien earlier this year and has already made a big impact with a brilliant can-do attitude. We're really looking forward to seeing you continue to grow Emma.

Let's Discuss.... Driving CRM Adoption, The Role Of A COE. Earlier this month we joined SAP and a group of customers to share experiences on the role a CRM Centre of Excellence (COE) can play in helping drive better value from CRM solutions for sales, marketing and customer service teams. CoE’s aren’t a new concept of course, but what’s your view on the role a specific CRM CoE can play in tackling the adoption challenge many customers still face? Takeaway: Sales and Service users frequently don’t utilise the CRM tools at their disposal, and more often than not, the problem isn’t the tool. How do we fix that? Would a formal structure that fosters collaboration and alignment between business users and IT help you? ▪ Sales and Service users have a particular propensity to go ‘off system’, significantly more so I believe than most other functions. When they do so, they not only ‘go their own way’ in adopting a plethora of tools, creating a real headache both for IT and management, but in the process invent their own disjointed, inefficient processes. Keeping sales and service users ‘in the system’ is vital in winning more business, delivering better customer experiences and giving leaders the insight of what’s happening on the ground to make the right strategic decisions. ▪ October’s session was the latest in a series of sessions we’re running together with SAP and the CX & CRM customer community. If you have a view on this, or anything else in the world of CRM - join in it’s good to talk. #CoE #CRM #SAPCRM #CX #SAPCX Natalia Goyenechea Georgia Wass Chooinie Ting Vinay Kulkarni Muhammad Ali Moloy Das ☁Kenton Whittle Başak T. Jem Moores Matthew Dyson UK & Ireland SAP User Group Julie Weir Priscilla Chu

A Brilliant New Signing to the Growing Squad! 👕✍️ We’re thrilled to announce that Emma Downey has joined Prezien as our new Marketing & SAP Community Engagement Lead! Emma will play a key role in fostering a vibrant community around Prezien, while also building lasting relationships with our valued customers. We can’t wait to see the exciting content and engaging community events she’ll bring to the table! Please join us in welcoming Emma! 🙋♀️🙋♂️ #Prezien #WelcometotheTeam #SayHello

🌟 Exciting times at the SAP Customer Success event yesterday! 🌟 I had the pleasure of sharing my insights on establishing a CRM Centre of Expertise and representing Nomad Foods in a collaborative environment. It was great to speak with such talented professionals: Hamza Isap , from my team; Natalia Goyenechea, Senior SAP Success Manager and Tanmaya Varma , CEO of Prezien . The content presented by them gave me so many practical ideas and also confidence that we are on the right direction. The afternoon was filled with meaningful discussions, exchanging ideas with peers who are tackling similar challenges in their industries. Meeting new people and learning from their experiences was inspiring. And the location also created a great feeling. Looking forward to future events and continued collaboration! 🙌 Well done Natalia for organizing it! And thanks for hosting Hamza and I. Such a pleasant day working from the SAP office😉 #Networking #CustomerSuccess #SAP #CRMSolutions #Teamwork Tom Kelly Michael Joannou Kyle Thompson

An Amazing Time at the SAP CX Customer Success Day 😊 It's always a privilege to join SAP, partners and customers to share and explore ideas in a collaborative environment that can lead to valuable discussions and feedback. A big thank you to Natalia Goyenechea for organizing such an insightful day for everyone and eGain Corporation for sponsoring alongside us! Events like this allow us to make a real impact on customers, while also giving them a platform to share their own stories and experiences. Special thanks to Nomad Foods for presenting their perspective on developing a CRM Centre of Excellence. Looking forward to the next one! #SAPCX #SAPcommunity #SAPCCoE Fabiana do Sacramento Monte Hamza Isap Chooinie Ting Georgia Wass Matthew Dyson Vinay Kulkarni Muhammad Ali Moloy Das ☁ @Başak T Jem Moores Rémi Barbaste Kenton Whittle Benny Martini Keane Peter Brougham Payal Hindocha Alex Timlin John Heald Kenton Whittle

I’m thrilled to host and kick off our CRM Social Series as part of the SAP CX Customer Success Days!   We’ll explore how a CRM Centre of Excellence (CoE) can drive real business impact.   Together with our expert partner Prezien, we’ll be sharing and discussing best practices on building and managing a CRM CoE. Delighted that Fabiana do Sacramento Monte from our customer Nomad Foods will also join us to share their CoE journey and key lessons learned.   Our CRM Social events are all about connecting, sharing insights, and offering actionable strategies—topped off with drinks, snacks, and great networking! Looking forward to it!

Final prep done for tomorrow's SAP CRM Social Series event, where we'll be discussing the value of a CRM Centre of Excellence and how to set one up with SAP customers. One of our CX & CRM experts, Tanmaya Varma, will be joining Natalia Goyenechea to share their perspective, insight and best practices, and will be joined by Fabiana do Sacramento Monte from Nomad Foods to share their first hand experience. #SAPCX #CCoE #SAPCRM #SAPcommunity #CRM #SAPCRM

We are delighted to be supporting another SAP CX community event with SAP and customers this week! This time we are exploring the value of a CRM Centre of Excellence and how to establish one. Thank you to our friends at SAP Customer Experience and the SAP Customer Success Team for continuing to drive community engagement. If you are a SAP CX customer: Prezien are here to help maximise the value of your investment and drive adoption. #SAPCX #SAPCRM #SAPCOE #CCoE Natalia Goyenechea Chooinie Ting Georgia Wass Matthew Dyson Vinay Kulkarni Muhammad Ali Moloy Das ☁ Başak T. Jem Moores Rémi Barbaste Kenton Whittle Benny Martini Keane Peter Brougham Payal Hindocha Alex Timlin John Heald

Great event at the SAP CX Innovation Day! Delighted to support and present our story with Kelly. Huge thanks to Kelly and the amazing Clinisupplies team for having Prezien be part of their inspiring journey and sharing it with the community The best part of these events is to speak with so many customers, all the brilliant speakers, and hear their stories, diverse perspectives and insights - truly enlightening. Also, always such a pleasure to meet and connect with old friends and colleagues from SAP Perhaps the line "Build for what you're growing to become.." by Kelly summarised the very essence of the whole day and what our purpose as a partner is! Thank you to the SAP team, for organizing such a fantastic event. Looking forward to the next one! Benny Martini Keane Peter Brougham Alex Timlin Payal Hindocha Atul Sareen Peter-Hendrik van de Poppe John Heald Natalia Goyenechea Vinay Kulkarni Moloy Das ☁ Kenton Whittle Georgia Wass Elliott Williams Raman Singh Ugra Suman Bhattacharya Anthony Gray Christopher Wood Kay Moody Stuart Lewis Rupert O'Halloran