OpenContact

Dealing with a surge in calls? 📞 At OpenContact, we offer a range of overflow and out-of-hours services to help you handle increased call volumes while acting like a natural extension of your team. Here's what we bring to the table: • Overflow - we ensure every call is answered, even when your team is unavailable • Seasonality - we support your internal teams during peak periods and seasonal fluctuations • Out-of-hours - we can extend your contact hours without straining your existing resources • Integration – we fully integrate with your client team through telephony routing and escalation processes Ready to elevate your customer support offering in 2025? Let's chat about how we can tailor our services to fit your needs: https://lnkd.in/dmrSYUDk #OverflowServices #OutofHoursSupport #CustomerService

This week we are celebrating our fabulous Contact Centre Manager Daniel Doherty, who is an OC superstar! 🤩 Dan has completed 10 years at OpenContact this month, and what a decade it has been for him and us! Dan started as a Contact Centre Agent, before moving in to the role of Floor Supervisor and then Team Manager, and most recently becoming our Contact Centre Manager - a position that recognises his experience, skills and general awesome-ness 💹 What Dan doesn't know about our clients and how our contact centre ticks simply isn't worth knowing, but if he thinks he is missing any vital facts he makes it his mission to find out, so he can support the Team Leaders and the wider team. He is passionate about ensuring everyone in the business succeeds, as well as developing his own skills to propel himself and the team forward 🕵 Dan is always fully-in at any OC party, and as the picture shows, this weeks Christmas do at Quasar Laser Tag was no exception, when he donned double gun packs for extra points! What a legend! 🥳

Last night was the annual OC festive get together and in fine tradition it didn't disappoint! We started at an age-old Norwich institution - Quasar, for some good old fashioned shoot-em-up silliness! Who knew laser tag could be so much fun! 🔫 Considering how lovely and caring Team OC is, we were quite surprised at the ruthless tactics being used during the games! It's always the quiet ones you have to watch - actual sniper vibes!! 😮 Afterwards we popped next door to the Coachmakers Arms for a few drinks and some entertaining chat. It's so lovely to get everyone together and to say a massive thank you for all their hard work throughout the year 🥰 We are already looking forward to next year's outing!

It’s great to see positive feedback from our clients! 🌟 For Harrod Horticultural, we provided overflow and out-of-hours customer contact support to complement their in-house team, seamlessly collaborating to provide excellent service for their customers. Our support boosted sales and contributed towards a higher quality customer service operation. And, our services reduced their overhead expenses and freed up management time. #Testimonial #CustomerSatisfaction #CustomerService

In today’s fast-paced world, customers value speed and efficiency – which is why Live Chat has become so popular! Here at OpenContact, we can support you with your Live Chat customer service channel, giving your customers a convenient way to get in touch - and a rapid resolution to their problem. Our specialised agents are experienced and knowledgeable, able to handle multiple chats at once to offer an efficient and effective service for your customers. In fact, on average, it only takes 42 seconds to resolve a query using Live Chat software! If you would benefit from support with your customer service Live Chat, get in touch today. https://lnkd.in/dmrSYUDk #Outsourcing #CustomerService #LiveChat

Our partnership with the London Sky Garden ensured they had a first-class level of customer service to match their first-class venue 📞 The Sky Garden needed an outsourced contact centre that could represent their prestigious brand when managing over the phone bookings and customer service operations. As a result of our services, the Sky Garden are able to concentrate on delivering their stellar service to dining guests, while being safe in the knowledge that OpenContact are doing the same. Discover more about our work with the Sky Garden here: https://lnkd.in/eyCqRgpg #CustomerSuccess #HospitalitySector #CustomerService

Fiona Brown and Kelly Sands are attending the Call & Contact Centre Expo UK later this month. If you'd like to meet and find out more about what we do here at OpenContact, comment below or drop us a DM. #outsourcing #customerservice #customerexperience #networking #CCC24

Feeling swamped by customer queries and phone calls? Let us collaborate with you to take the customer support stress off your plate. With our hands-on approach to outsourced customer support, we aim to always provide a tailor-made service which effectively represents your business. As well as being in contact with your customers, we’ll be in consistent contact with you to ensure everything is running smoothly and your targets are being hit. Essentially, you can see OpenContact as an extension of your team! Contact us today to learn more about how we can help you: https://lnkd.in/dmrSYUDk #CustomerContact #CustomerService #Outsourcing

Did you know that we have experience working with membership organisations, charities and trusts? When working with us, we can assist you with managing applications, membership renewals and taking donations - as well as our industry-leading customer support services, including multi-channel and overflow support. Here at OpenContact, we’re not just a standard call centre providing an ‘off the shelf’ service. We’re always aiming to push the boundaries of our services! Want to find out how we can help you? Get in touch: https://lnkd.in/dmrSYUDk #CustomerContact #CustomerService #Outsourcing

Great customer service is crucial in a successful business and outsourcing can be the ideal solution for companies without an internal team. Hiring extra staff, training a team and purchasing the appropriate call centre equipment can be an expensive ordeal for developing businesses. Plus, seasonal variations can mean the workload of the support team is either scarce or unmanageable! With our outsourced customer support team, you can gain access to a highly trained team of professionals that can adapt to your business requirements and goals. If you want to deliver high quality customer support services without an internal team, contact us today: https://lnkd.in/dmrSYUDk #Outsourcing #Benefits #CustomerService