Magenta Living is a not-for-profit housing provider, currently owning and managing nearly 13,000 properties. We are the largest affordable housing provider in Wirral, housing just under 10 per cent of Wirral’s population, and also operating across the North West of England. We have invested around £200 million in our properties over recent years and have ambitious plans to build over 1,000 new homes over the coming years. We have a G1 (governance) / V1 (financial viability) rating from the Regulator of Social Housing. This means that, as a business, we continue to operate to the highest standards of governance and financial viability. We are committed to providing excellent customer services with a focus on delivering social value that makes a positive impact within communities. Our vision is for homes full of love, communities full of life and a world full of possibilities. We have one value to help us achieve our vision and that is to... Do the right thing. Want to find out more? Visit our website.
External link for Magenta Living
Hamilton Street
Birkenhead
Wirral, CH41 5AA, GB
We've enjoyed a festive gathering with the Magenta Customer & Community Committee. It was a chance for our team to enjoy a meal with those who give their time to speak to us on behalf of our customers. Thank you to our MCCC committee members for your support and always helping us keep our customers and communities at the heart of what we do. #CustomerFirst #CommunityFirst #BeMoreMagenta
We had the pleasure of welcoming Autism Together to our offices to collect the amazing Christmas presents donated by our generous colleagues. 🎅🤝 Thank you to all the Magenta Living colleagues who made this possible with their thoughtful donations, and to Autism Together for creating an environment where every person is celebrated for who they are. #MagentaLiving #AutismTogether #ChristmasGiving #Community #MakingADifference
We’ve officially embraced Video Remote Assistance (VRA) technology to revolutionise how we diagnose and address repairs for our customers. This solution enables customers to report repair issues via live video technology, allowing colleagues to diagnose problems remotely, provide immediate guidance for simple fixes, and make sure that we’re equipped to fix the issue the first time around. We’d like to give recognition to our colleagues, who have been driving this digital initiative - Steven Nichol, Karen Dooley, Connie McCrudden, Daniel Cook, Phil Newbury, Scott Callery and Matthew Darlington. This innovation has been in partnership with Salesforce, who recently invited us to share our VRA journey at the Salesforce Housing Day! Sharing how technology is enhancing tenant satisfaction, boosting first-time fix rates, and supporting our 2030 vision was a proud moment for us all. We’re excited about the possibilities this technology brings for the future. To our customers and partners—thank you for your continued support as we build a smarter, greener community together. #InnovationInAction #CustomerFirst #VRA #Salesforce #BeMoreMagenta
We recently hosted a collaborative event that brought together our Board members and the Magenta Customer & Communities Committee (MCCC) for the first time in one session. While both groups meet independently throughout the year, this session was all about closing the gap between decision-makers and the customers and communities their decisions affect. This session reaffirmed what we already know: honest conversations and collaboration are the keys to creating a brighter future for everyone in our communities. Read the full event round-up and learnings here: https://lnkd.in/e8RdkXP9 #CustomerVoice #SocialHousing #BeMoreMagenta
We have been named as one of ten pilots in a national community-led employment scheme called ‘JobsPlus’. Based on an American model which has a proven success record in increasing employment opportunities, JobsPlus uses a community focus and person-led approach to support people into employment or to find better employment opportunities. This type of support might include helping to explore job opportunities that match a person’s needs, developing interview skills and support with managing health conditions. Headed by JobsPlus Manager Sally Ross, the Magenta Living pilot is supporting those in Bidston Rise, North Birkenhead, and aims to help people in the area move closer to employment. We're committed to support all of our customers with employability needs through a range of services such as Inspiring Dreams, Live & Learn and Magenta Learning Fund. Now with the introduction of the JobPlus pilot, we are able to provide even more specialised support to the residents of Bidston Rise. #JobsPlus #EmploymentSupport #Employability
This week, Magenta leaders and directors wear their white ribbons in support of the 16 days of activism against gender-based violence. The white ribbon is a symbol that has been embraced here at Magenta, from planting it in white flowers outside of our Partnership Building to organising a White Ribbon Hub event on December 3rd. It is a symbol of hope for victims and those at risk of gender-based violence. We wear it to demonstrate our commitment to doing the right thing and playing our part in keeping our customers, colleagues and communities safe. #16DaysofActivism #WhiteRibbon #VAWG
Vacancy: Contract Manager - Fire Safety We are seeking a skilled and forward thinking person to join our Compliance and Building Safety Team. The role will involve leading the overall development, implementation, management, and reporting for fire safety across our entire property portfolio. You'll be our subject matter expert to ensure we meet all requirements regarding fire safety. Salary: £52,571 Apply by: 5th December 2024 If this sounds like you and you love what you do, find out more here... https://lnkd.in/eFmH-Bw4 #JobsInHousing #JobsInCompliance #BeMoreMagenta
Vacancy: Talent Acquisition Partner Are you a recruitment professional? Are you passionate about making a difference to local communities? If so this role is right up your street! As our Talent Acquisition Partner, you will be responsible for managing the recruitment life-cycle for our organisation. You will also play an essential role in supporting our apprentices and guiding them through new opportunities. This is a fixed term role initially for a six month period, ideal for someone looking to expand their existing experience in recruitment and onboarding with the support and a fun and ambitious team. Salary: Competitive Apply by: 5th December 2024 To apply and find out more visit: https://lnkd.in/e4mWfpby #JobsInHousing #JobsInRecruitment #BeMoreMagenta
We are introducing a new role at Magenta for a Head of Customer Voice! This role has been introduced to strengthen the customer voice throughout everything we do and will synergise our approach to customer complaints, customer engagement and scrutiny. If you have experience of enhancing the role of customer involvement in housing, a strong understanding of the regulatory environment and the ability to lead people and champion the customer - we want to hear from you! Salary: £70k Apply by: 4th December 2024 To apply and find out more visit: https://lnkd.in/esgrM5UM #JobsInHousing #BeMoreMagenta #CustomerVoice
Last week we held our latest People Network session! The People Network brings together Magenta Living customers who have an active interest in the services we provide and the impact on their community. This meeting focused on our repairs service, and the value of a consistent approach between sub-contractors and our in-house Property Care team. The members also had the opportunity to learn more about our repair's performance in line with the new Tenant Satisfaction Measures. #CustomerCentric #CustomerVoice #ResidentInvolvement