Hotel Chocolat

Join us on Channel 4 tonight at 9pm for an exclusive behind-the-scenes look at Christmas at Hotel Chocolat! 🎄✨ Step into the Inventing Room, where all our delicious creations come to life, and watch as new chocolatier Sammie dives straight into the action. In Chelmsford, we follow store manager Steph as she takes on her busiest challenge yet—transforming the store from Halloween to Christmas overnight. Plus, go behind the scenes with our marketing team as they launch our biggest advertising campaign in years. What part of Christmas at Hotel Chocolat are you most excited to see? Let us know below! #HotelChocolat

A big shout out to the teams in our two newest Hotel Chocolat Stores that opened last week. At The Chimes shopping centre in Uxbridge, we had a queue of 150 eager customer waiting for us to open our doors, with the team excited to welcome them in. Our Uxbridge store has a 24 seater Velvetiser café inside where you can treat yourself to a mug of velvetised chocolate happiness while you ponder what gifts to buy. And a huge well done to the dream team at Eldon Square in Newcastle who went from receiving the keys to the door to opening the shutters in just 52 hours. What a turnaround! Regular Newcastle and Gateshead customers went out of their way to be among the first visitors to the store which has an 18 seater Velvetiser Café, and congratulated familiar team members who have been promoted into new roles. Customers were amazed at the new look store. Fantastic teamwork all round from everyone who was involved in opening our two new Velvetiser Café Stores, and we have more to come next week too… If you’re the area, why not peek inside our world of cacao wonder and enjoy a little chocolate magic this season. #Hotelchocolat #Uxbridge #Newcastle #Chocolatelovers

A massive congratulations to all involved in helping us win the award for ‘Best Employee Share Plan Outcome Following a Major Corporate Change’ at the ProShare awards last Thursday. We received this as a result of the hard work and thought that went into the share plan outcome our employees received when we moved from a public to private company following the Mars acquisition. A big thank you goes to all those past and present involved in making this happen. #ProShareAwards

Have you started your Christmas shopping yet? Come and join us on 30th October for a brand-new and exclusive shopping event, running for one night only. Tick off your Christmas list ahead of time while enjoying exclusive first access to some of our fabulous new chocolate creations. Embrace the upcoming festivities early with tastings of seasonal chocolates, as well as velvet-smooth drinking chocolate and Velvetised Cream with crisp vodka. What’s more, take advantage of our exclusive offer, along with our teams’ expert gifting advice. Tickets are selling out fast and spaces are limited, so book now to secure your ticket. You’ll find the link in the comments. #ChristmasShopping #Events #HotelChocolat

As we celebrate National Customer Service Week, we are thrilled to share the recent launch our new Customer Experience Model, Phoenix, at Hotel Chocolat! Our Customers have always been at the heart of what we do, and with this new model, we’re raising the bar with our commitment to exceptional experience. From being genuinely curious to learn about each of our customers, to delighting them by passionately sharing relevant product and brand information, we are reimagining how we connect with customers. We want to make sure that every touchpoint reflects the joy, indulgence, and care that define the Hotel Chocolat experience. A huge thank you to our incredible Retail Store Teams for their dedication and passion in making every moment delightful for our customers. This week, we celebrate YOU and the extraordinary efforts that continue to create memorable experiences at Hotel Chocolat. #NationalCustomerServiceWeek #CustomerExperience #HotelChocolat #Phoenix #CX #CustomerFirst #ServiceExcellence #Celebrate Frankie Haynes Kate Allen

Congratulations to our new team in Ilkley who officially opened the doors to a brand-new Velvetiser café and store on Brook Street this week. Ilkley is one of our special Yorkshire cafés that serves our own bakes, cakes and savouries as well as our delicious hot chocolate. Come and visit us to treat yourself to some chocolate happiness! Thanks to all those who worked hard to make this happen. If you're in the area please pop in and give our team the warm welcome they deserve. #YorkshireFoodies #Ilkley #HotelChocolat

✨Christmas is coming and we need you!🎄 Our busiest time of the year has arrived here at Hotel Chocolat and we are now looking for Seasonal Sales Advisors to help us deliver a magical experience instore. We’re looking for people who can surprise and delight every customer with our fantastic festive chocolate gifts. If you would like to join us this year, ask a team member in your nearest store for information, or zap our QR code to view all our opportunities! In return for bringing chocolate happiness to every customer in store, we are offering you £12.00ph (£13.00 in London and €14.50 in Republic of Ireland) and 50% of our products to treat your friends and family. 🤎

Have you been to one of our Love Match Live Events? Come and join us this August Bank Holiday We’re running live In-Store tasting experiences to help you discover your personal flavour profile, or as we like to call it, your Chocolate Love Match. We’ve spent 20 years obsessively developing a deep understanding of flavour, individual tastes and preferences. And this unrivalled view on chocolate flavour profiles is the result. Book your Chocolate Love Match experience now to sample different recipes & to discover your personal flavour profile. We're hosting sessions at over 100 stores, with the next one being Monday 26th August. Visit our booking link in the comments.

Look out Yorkshire! We’re so excited to be launching our new café collection of bakes, cakes and savouries across our North Yorkshire Hotel Chocolat stores from today, 1st August.    Come and visit us in our fabulous Velvetiser cafés to try these delicious new offerings.     Treat yourself to some Hotel Chocolat happiness!     Good luck to our teams in North Yorkshire: Leeds Trinity; Leeds Springs; and Harrogate. And soon to be launching at our new store in Ilkley (late September) Which one do you fancy trying? #Leeds #Harrogate #LeedsFoodies #DiscoverLeeds #FoodInnovation #NewMenu #HotelChocolat 

A huge shout out to our Nottingham Victoria Retail Park team for a fabulous first week. We opened our doors on Sunday to a brand-new store. This sit-in store features an impressive 70-seater café, as well as a wide range of products to satisfy all of your chocolate cravings. Congratulations to all of those involved in getting our new Nottingham store up and running. This is an exciting period of growth at Hotel Chocolat and as always, highlights the incredible teamwork of everyone involved who delight our customers with the full Hotel Chocolat experience. If you’re in the Nottingham area, check out our new fabulous store and café and treat yourself to a taste of Chocolate happiness.