Exponential-e

How well do you really know your contact centre operation? Contact centres handle countless interactions across multiple channels every day, but how much of that activity is truly understood? Many organisations assume all is well if no issues are reported, but the reality is often more complex. Are you sure you’re capturing the full picture of customer demand and operational performance? Through our experience assessing contact centre operations, we’ve found that even confident organisations can miss crucial insights. AI-powered conversation analytics offers a way to uncover hidden patterns in customer interactions, enabling smarter decisions and improved customer experiences. Want to transform your contact centre? Explore how we can help with our Contact Centre Consultancy: https://lnkd.in/eSmE-Rxt Or you can read more about the topic above: https://lnkd.in/etW4pwrq #CustomerExperience #ContactCentre #DigitalTransformation #UnifiedCommunications #AI

Streamline Your Contact Centre with AI-Driven Solutions In today’s fast-paced world, your contact centre needs to do more than just answer calls - it must deliver quick, empathetic, and efficient support. Our innovative contact centre solution combines virtual agents, real-time AI assistance, and a knowledge hub to empower your team and improve customer experiences. For instance, when Brian struggled with his council tax bill, the system ensured a seamless handoff from virtual agent to live support. Sue, a new team member, accessed all the insights she needed - instantly - to set up a tailored payment plan, thanks to GPT-powered AI. Curious how this could work for your organisation? Watch the video to see it in action and discover how we can transform your contact centre. #CustomerExperience #AI #ContactCentre #DigitalTransformation #TechForGood

Last week, Exponential-e group celebrated Christmas Jumper Day in all offices to support Save the Children. We wore creative jumpers, spreading holiday cheer while raising funds for children in need. A big thank you to everyone who participated and donated—together, we're making a difference! Let's keep the spirit of giving alive! 🎄❤️✨ #ChristmasJumperDay #SaveTheChildren #TeamSpirit #XmasJumperDay #OfficeFun #HolidayCheer

Microsoft Pricing Updates: What You Need to Know Microsoft has announced changes to their pricing structure, including more flexible billing options for key products like Microsoft 365 Copilot and updated pricing for Microsoft Teams Phone. From December 2024, customers can opt for monthly billing at a 5% premium, while annual upfront payments will retain current rates. As of April 2025, this increase will apply to other Microsoft solutions, including Microsoft 365, Office 365, and Dynamics 365. If you're unsure about how these updates might impact your licences, now’s the time to review your options. Our team of certified Microsoft specialists can help ensure you’re getting the right licences at the best possible price. Get in touch today to optimise your Microsoft subscriptions: https://lnkd.in/eYnHYtXC #Microsoft365 #CloudServices #ITSolutions #ManagedIT #MicrosoftLicensing #TechUpdates #BusinessIT #UnifiedCommunications #DigitalTransformation

Futureproofing Retail: Building the Foundations for Tomorrow's Shopping Experiences The way we shop has changed forever – from online marketplaces to the high street. Seamless data flows now enable personalised, interconnected experiences that build brand loyalty and set retailers apart. But are you ready for what comes next? From smart technology that automates operations to networks enabling real-time customer insights, future-ready infrastructure is key to delivering unforgettable experiences. Retailers who invest in flexible, resilient systems today will be best placed to adapt and thrive tomorrow. Ready to take the first step? Read more on our blog: https://lnkd.in/eHCnBVZU #DigitalTransformation #RetailTech #FutureOfRetail #NetworkInnovation #SmartRetail #CustomerExperience #TechInfrastructure

Laying the foundation for successful network transformation A strong network is essential for driving ROI and empowering teams in today’s digital-first world. Yet, with only 35% of digital transformation projects succeeding, getting your network right from the start is critical. In our latest blog, we explore the key considerations for network transformation - from Cloud readiness to hybrid working and security integration. Learn how to ensure your network is future-ready and positioned to support your business goals. Read the blog to find out more: https://lnkd.in/e-WHmXxm #NetworkTransformation #DigitalTransformation #SDWAN #SASE #CyberSecurity #Cloud #Connectivity

Rethinking IT at the Edge: Striking the Perfect Balance As organisations generate and store ever-increasing amounts of data, the allure of Cloud transformation continues to grow. But when applications require real-time data flows and ultra-low latency, traditional Cloud solutions may fall short. Is it possible to achieve the scalability and flexibility of the Cloud while meeting the stringent demands of edge computing? With hybrid Cloud solutions like Azure Stack HCI, the answer is a resounding yes. Discover how this technology delivers the best of both worlds—offering on-premises performance with Cloud simplicity and security. Read the blog here: https://lnkd.in/eHQ9JeUF Read our latest whitepaper to learn more: Azure Local: The Good, The Bad & The Hybrid: https://lnkd.in/dKq7U9_z #HybridCloud #EdgeComputing #DigitalTransformation #AzureHCI #CloudTechnology #ITInfrastructure #IoT

With manufacturing now officially incorporated into the UK’s CNI sector, its overall levels of resilience and security must be reconsidered, incorporating best practice and technical innovations from other companies from across the sector (i.e. utilities and transport firms). Read our latest blog which explores Optimising the resilience of manufacturing data lakes, and how Vysiion are providing the foundation for more resilient manufacturing across the UK. #Manufacturing #CybserSecurity #CNI Exponential-e

Is Your Business Ready for the PSTN Switch-Off? The UK’s Public Switched Telephone Network (PSTN) will be phased out by January 2027, marking a critical transition to modern IP-based communications. For businesses still relying on legacy PSTN systems, this shift demands action to avoid disruptions. At Exponential-e, we understand the challenges and opportunities this change brings. IP-based solutions like VoIP, FTTP, and SoGEA not only ensure seamless connectivity but also offer enhanced efficiency, reduced costs, and unparalleled scalability. With our hands-on support, your business can navigate this transition confidently and future-proof its communications infrastructure. 🔗 Contact us today for a free consultation and let our experts guide you through the PSTN switch-off process: https://lnkd.in/dmeUX6Tf #PSTNSwitchOff #IPCommunications #VoIP #BusinessConnectivity #TechSolutions #FutureReady

Driving Innovation with Costa Coffee: A Partnership Built on Teamwork and Technology We are proud to have partnered with Costa Coffee, the UK’s favourite coffee retailer, to deliver a secure, high-performance network that supports their ambitious growth and innovation plans. Our solution, implemented in collaboration with Cisco Meraki, provided Costa with the scalability and resilience they needed, enabling seamless day-to-day operations, remote work flexibility during the pandemic, and the launch of their remote ordering service. With a strong focus on cultural fit and technical expertise, our partnership has helped Costa maintain the agility of a growing business while benefiting from a robust technological foundation. Discover the full story of how teamwork and cutting-edge technology came together to support Costa’s journey: https://lnkd.in/eFHACNgu #RetailInnovation #TechPartnership #DigitalTransformation #UKBusiness #NetworkSolutions #CustomerFocus