ConvergeX Connections

We are pleased to have successfully hosted another executive dinner with our friends at Zoom! On the 11th of December, we co-hosted an incredible dinner at Mastro’s Steakhouse in Santa Clara. Mastro's is a collection of sophisticated, classic steakhouses and Ocean Club Seafood. Known for its live entertainment, cuisine, and service. It was an excellent place to network, enjoy good food, and of course discuss “The Importance of Improving Clinical Communication” by Zoom. Zoom is spearheading its initiative to improve gaps in clinical communication. Some key highlights from the event were:  1 → How clinical communication includes but is not limited to interactions with clinicians and administration, peers, their patients, and the influx of data they are exposed to 📊 2 → How technology serves an important role in relieving challenges around legacy communication channels, inability to access information miscommunications across care coordination teams, and lack of engagement with patients. 🧑💻 Our thanks to Varun Paul, MBA/Master Black Belt, Shara Poppe, Shahla Moghbel D.O., Sasha Mortezaei, Priti Golechha, MD, Naimish Anarkat, CISA, Martin Rozario, DNP, RN-BC, NEA-BC, PCCN, Jumana Baluom, Jason Jester, Jared M. Nunes, Anupam DattaMajumdar, PhD, and Alice O.! You all brought real energy and enthusiasm to this event. We can’t wait to host you again sometime 💪 Secondly, we must acknowledge Zoom, especially Jennifer Benincasa for her relentless support from the Zoom team! 🚀 At ConvergeX Connections we’re thrilled to conclude 2024 with such an exciting event, more to come! #healthcare #communication #CXO #executivedinner #Zoom #CxC

What a way to wrap up the year with another event co-hosted with our friends at Uniphore! This December brought us to NYC’s premier rooftop restaurant, The Skylark, offering an open-air rooftop gathering space that provides panoramic views of the Hudson River, Times Square, and the Empire State Building. 🌆 Uniphore is relentless in its effort to promote proactive discussions around the implementation of generative and knowledge AI for better customer experiences. This exclusive workshop covered key points around: → How to access and prepare AI-ready data Leverage LLM-based analytics and insights for informed decision-making 🤓 → Utilize Generative AI and Knowledge AI to drive the next phase of AI transformation 📈 → Discover how Generative AI can revolutionize your customer experience strategy by providing deeper insights (and more!)  ✅ Heartfelt thanks to Geisha Maldonado-Saez, Tolga Tuncoglu, Sasha Giacoppo, Xiao Li, Ted Paris, Sandeep Shetty, Richard Martin, Rangesh Jagannathan, Pengfei Sun, Nobles Crawford, and Anais Joet!   About Uniphore: Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text, and data. We leverage Generative AI, Knowledge AI, Emotion AI, and workflow automation together as your trusted co-pilot. Photo credits: The Skylark

What a way to wrap up the year with another event co-hosted with our friends at Uniphore! This December brought us to NYC’s premier rooftop restaurant, The Skylark, offering an open-air rooftop gathering space that provides panoramic views of the Hudson River, Times Square, and the Empire State Building. 🌆 Uniphore is relentless in its effort to promote proactive discussions around the implementation of generative and knowledge AI for better customer experiences. This exclusive workshop covered key points around: → How to access and prepare AI-ready data Leverage LLM-based analytics and insights for informed decision-making 🤓 → Utilize Generative AI and Knowledge AI to drive the next phase of AI transformation 📈 → Discover how Generative AI can revolutionize your customer experience strategy by providing deeper insights (and more!)  ✅ Heartfelt thanks to Geisha Maldonado-Saez, Tolga Tuncoglu, Sasha Giacoppo, Xiao Li, Ted Paris, Sandeep Shetty, Richard Martin, Rangesh Jagannathan, Pengfei Sun, Nobles Crawford, and Anais Joet!   About Uniphore: Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Our enterprise-class multimodal AI and data platform unifies all elements of voice, video, text, and data. We leverage Generative AI, Knowledge AI, Emotion AI, and workflow automation together as your trusted co-pilot. Photo credits: The Skylark

🚀 Lead Generation in 2025: What's Changing? Lead generation tactics are evolving. This year you might want to explore new strategies in order to adapt! It's a good idea to have various strategies in mind and keep up with tactics that are trending. Heres' a summary below: 🔹 B2B Influencer Marketing: Still underused but incredibly effective. Tap into creators to cut through noise and build trust. Follow 🦖 Hector Forwood 🦕 & Flooencer 🔹 Executive Roundtables: Intimate, high-impact in-person events to connect with top decision-makers. Check our ConvergeX Connections 🔹 Go-to-Network Outreach: Turn your team’s connections into scalable lead-gen strategies. Follow Commsor 🦕 as a resource in this space 🔹 Virtual Workshops: Targeted, interactive, and cost-effective sessions for meaningful conversations. 🔹 Podcasting: Build authority, repurpose content, and hit multiple channels with one strategy. 🔹 Cold Calling: Still alive, but success lies in resilience and great data. Abdulahi Mohamed from Salesfinity is sharing some fresh content for inspiration! 🔹 Handwritten Notes: Stand out with a personal touch amidst digital clutter. Oliver Knowles is the man with a plan for everything lead generation, especially handwritten notes! Check our Scribeless his go-to resource on this strategy. 🔹 LinkedIn Marketing: Organic and paid strategies together can supercharge your reach. Check out what Ethan Golding is doing with his winning LinkedIn marketing formula! 🔹 Community-Based Marketing: Sponsor or build communities for authentic engagement. Follow Seha Okudan and his excellent newsletter Growth Wisdom 🔹 PPC with a Twist: Target action-ready keywords while avoiding ad waste. 2025 is the year to get creative. Courtesy to Lunio for helping significantly reduce if not eliminate ad-spend wastage Mix and match these tactics, refine your basics, and make lead generation your growth engine. What strategies are you betting on? 💬 Let’s hear them! Article with complete insights in the comments below! 👇 👇👇 Photo by Melanie Deziel on Unsplash #LeadGeneration #B2BMarketing #events #2025 #networking #B2B

🚨New Virtual Workshop! 🚨 It was an amazing experience co-hosting another virtual workshop with our friends at Uniphore! Uniphore is paving the way by educating its audiences on generative and knowledge AI, a highly relevant and ever-popular topic. This exclusive workshop covered key points around: → Driving Engaging Experiences for "Enterprises Using Generative AI & Knowledge AI" 🤓 → Effective use of AI, to deliver better performance and also realize greater efficiency 📈 → Uses AI to deliver a much better employee experience ✅ This event attracted technology, innovation, digital transformation, customer care, customer experience, and more! Special thanks to all those who attended and Uniphore for co-hosting such an incredible virtual workshop with us. About Uniphore: Uniphore is the first built-for-scale, AI-native company that infuses AI into every part of the enterprise experience. Their enterprise-class multimodal AI and data platform unifies all elements of voice, video, text, and data. We leverage Generative AI, Knowledge AI, Emotion AI, and workflow automation together as your trusted co-pilot. Photo courtesy: Chris Montgomery on Unsplash

We are thrilled to have completed another virtual workshop, sponsored by our friends at Telesign. As we evolve with technology, so does the world of communication. During this virtual with Telesign, the topic was: “Key market trends and challenges in CPaaS adoption” 📈 Some key points of discussion included: -> AI-driven personalization & real-time insights power hyper-personalization, faster responses, and better customer engagement 🧑💻 -> Rich conversational channels like WhatsApp and RCS, enhanced by GenAI, are transforming business communication 📢 -> Interoperability across platforms with tools like Bandwidth’s Maestro helps businesses seamlessly integrate multiple solutions 🌐 This event attracted leaders in Customer experience (CX), IT, product, digital transformation, call center, developers, and more! Heartfelt thanks to all those who attended this exclusive workshop. About Telesign: Telesign, a part of the Proximus Group, provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies over five billion unique phone numbers monthly, representing half of the world’s mobile users, and provides insights into the remaining billions. #CxC #virtualworkshop #TeleSign

Happy Thanksgiving from the entire CxC team to you! Wishing you warmth, joy, and meaningful connections this season! 🦃

We were delighted to host an amazing event sponsored by our friends at DigiCert! This time our event brought us to one of ConvergeX Connections' favorite cities, Minneapolis. 🏙️ Our executive dinner was held at Travail Kitchen, known for having perfectly matched tasting menus and beverage pairings created by their award-winning chefs! 🧑🍳 This dinner with DigiCert welcomed executives like CTOs, information security and infrastructure engineering leaders from the area! The night's topic was: “When Shift Happens: Are You Ready for Rapid Certificate Replacement?” Additionally, there was a productive discussion on: 🔑Rapid Certificate Replacement 🔒Why revocations occur, their broader impact, and how post-quantum cryptography will come into play 🤖Discussing key tactics for managing revocations using automation Firstly, we must thank and acknowledge all our attendees Noah Mundahl, Michael W., Chrissie Kawasaki, Jeffrey Kaiserman, Samanta Meyer, Frank R., Jeremy Kopp, Sarita Moore-Bansa PMI-PMP, CSM, Dhruv Jain, Tamsen Kopp, Irina Singh, CISA, CISM, CRISC, Maureen Mook, MBC, Saji Markose, Rahul Deep, and Raj Singh   Special thanks to Mike Nelson, VP of Digital Trust, at DigiCert and the speaker for the night.  Finally a shoutout to Patrick Murinda, Karan Dip, and the entire Convergex Connections team for the relentless execution!

We had the privilege to host an excellent event sponsored by our friends at Uniphore! This month we got to experience San Francisco again, this time for an executive dinner at the Foreign Cinema, a Californian-Mediterranean style cuisine restaurant offering a unique dining experience. What an amazing venue and crowd. This event was invite-only where we welcomed innovation, AI, transformation, and customer experience leaders. The topic of focus was: “Building your generative AI blueprint for customer experience” Uniphore is certainly spearheading efforts to help its audience learn: - How to access and prepare AI-ready data ✅ - Leverage LLM-based analytics and insights for informed decision-making ✅ - Utilizing Generative AI and Knowledge AI to drive the next phase of AI transformation ✅ - Discover how Generative AI can revolutionize your customer experience strategy by providing deeper insights (and more!) ✅ Firstly we are honored to have invited Beti Cung, Ram B. Belmer Negrillo, Steve Anderson, Chris Stiles, Ajit Patankar, Addy W., Andrew Carothers, CCXP, Maxim Bykadorov, Velu Sekkilar, Musetta So, and Mary Curtiss! Thanks for your participation and we look forward to inviting you again. Special thanks to Joey Castillo and the entire Uniphore team for all the energy, hard work, and enthusiasm they put in. Great job to everyone at ConvergeX Connections for acing yet another event! Photo courtesy: Foreigncinema(dot)com

We had the privilege of hosting an incredible executive dinner in Riyadh sponsored by our friends at Meltwater! 🍽️ Meltwater leads from the front by connecting marketing, PR,  brand, and communication leaders over an amazing dinner at The Madeo, the exclusive invite-only event focused on key topics like: - Personalization at scale: challenges and solutions - The role of Big data and customer centricity  - AI challenges, opportunities, and the future Heartiest thanks to Anas Alsahli, Yusra Bahamdein, Abdulaziz Alnashwan, Ghada Mandhour, Nuhad Hamdan, Feras Salah, Khalid Alaraifi, Omar M. Alzahrani, Ahmad Almusained, Suha Matar, Rebecca Cousins, Bashaer Osama Al Mufti, and Ala'a K. Allam, MSc for attending, we can't wait to plan our next event. 🌆 Special thanks to Soha Emam, and the entire Meltwater team for your support and energy 🚀 Before concluding we have to appreciate the relentless effort from ConvergeX Connections very own, Andrew Lindström-Savage. Your grit and consistent effort paid off! 🦾 Photo courtesy: WelcomeSaudi(dot)com