Today marks our 20th Anniversary! Thank you to our incredible members, suppliers and board for their unwavering support. Here’s to 20 years of growth, innovation and collaboration. Join us in celebrating this milestone and hear from our Managing Director, Sandra Busby as she reflects on our journey. Read more: https://lnkd.in/ekb4_jEv #20years #milestonecelebration
Cnect Wales
Telecommunications
Penarth, Wales 2,982 followers
An industry led employers forum, providing support to over 200 employers in Wales.
About us
Cnect Wales, (formerly The Welsh Contact Centre Forum), is Wales' premier networking organisation for business in Wales operating centralised services. Our mission is to be at the heart of Customer and Talent solutions in Wales. So, what do we do? Put simply, we are masters of Connecting Networks & Expertise, Customers & Talent (CNECT Wales). With exceptional experience of the service industry in the UK, Europe and worldwide, we offer a breadth of services that can benefit businesses across all sectors and functions including strategy, operations, talent, process management, IT/telephony and more. How can Cnect Wales membership benefit you and your business? By joining more than 350 existing members, you can: Connect with our Networks and best practice sessions which offer advice and expertise in HR, Recruitment, Diversity &Inclusion, Facilities, Operations through us and our many expert vendors. Tap into our Expertise with our advice, research, data and consultancy. Understand the future of Customers, channels, customer service (CX), compliance and vulnerability Utilise one of our many Talent initiatives; from our Award-winning Graduate Programme to our unemployment schemes and www.buzzwales.com, or make use of a range of Training courses, designed to help keep you ahead of the competition. Start building powerful connections. Contact us for more information on membership and our comprehensive range of services.
- Website
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https://cnectwales.uk
External link for Cnect Wales
- Industry
- Telecommunications
- Company size
- 2-10 employees
- Headquarters
- Penarth, Wales
- Type
- Public Company
- Founded
- 1999
- Specialties
- Best Practice, Networking, Business Support, customer services, service sector, training, employee engagement, talent management, jobs, inward investment, consultancy, CX, and Contact centres
Locations
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Primary
Bradenham Place
Penarth, Wales CF64 2AG, GB
Employees at Cnect Wales
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Ross Flanigan
Head of Business Support Services (CBS / GBS) at Deloitte. Deputy Chair Cnect Wales. MBA, FICA. Honorary Fellow, Cardiff & Vale College.
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Sandra Busby
Chief Executive Officer of Cnect Wales
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Lucinda Butler
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Christine Allen
Training/Event Management at Welsh Contact Centre Forum Ltd
Updates
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Last chance! This is your final opportunity to lock in our early bird discount and save 10%! Join us at AgentFest for a day dedicated to leveling up your advisors' skills, boosting their confidence, and enhancing customer insights through interactive workshops, team-building, and expert industry guidance! Find out more: https://lnkd.in/e3Z7yTuv #CelebrateYourTeam #CustomerServiceExcellence
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Are you ready to Celebrate your frontline team’s hard work? This is your ultimate opportunity to empower your advisors and elevate your customer service game. Book today and benefit from our early-bird offer and save 10%! #CelebrateYourTeam #CustomerServiceExcellence
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12 Days of Cnect Wales – Day 12✨🎄 It’s the final day of our 12 days of Cnect Wales so we had to mark it with a festive get-together with our fantastic team and our board to thank them for all their hard work in 2024. We caught up over some delicious nibbles at our favourite new addition to Penarth’s high-street, Hickman’s. It’s safe to say we’re definitely feeling the Christmas spirit now.
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Don’t miss your chance tosave 10% with our early bird discount! Reserve your spaces before 19th December 2024 to enjoy this exclusive offer. Thanks to Jomo People for sponsoring this event and supporting the growth and success of people across Wales. Find out more: https://lnkd.in/e3Z7yTuv #CelebrateYourTeam #CustomerServiceExcellence
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12 Days of Cnect Wales – Day 11✨🎄 If you know our Managing Director Sandra, you’ll know she’s a die-hard Cardiff City fan so can you imagine her reaction when we had a visit from David Turnball at the Cnect Wales office! As part of their celebration of 125 years as a club, David came to thank Sandra and the team for their years of support. He took time to answer some of our burning questions and sign some programmes. Thanks to David and Cardiff City Football Club for including us in your 125 supporter engagements!
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12 Days of Cnect Wales – Day 10✨🎄 This year, over 50 candidates gained essential skills and boosted their confidence through our free Pre-Employment Training Programme. 🎉 Funded by the Welsh Government, these courses prepare individuals for customer service roles, providing them with practical skill and guarantee them an interview for a live job. Thank you to our fantastic training partners Andrew Ashby and Ireen Lock. We look forward to hearing more success stories in 2025.
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12 Days of Cnect Wales – Day 9✨🎄 It was a labour of love, but we finally launched the brand new Cnect Wales website in October. The team along with the help of Chris at WebjectS worked incredibly hard to completely redesign the site to reflect our evolution as a business and we’ve had lots of fantastic feedback so far. We’ll be adding more user-friendly features to the site in the new year so keep your eyes peeled!
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12 Days of Cnect Wales – Day 8✨🎄 Day 8 takes us back to September, when we hosted the much-anticipated Cnect Wales Awards, a highlight of the industry calendar! 🌟 Hosted by comedian Tom Allen, the sell-out was as entertaining as it was celebratory. From exceptional individuals to forward-thinking teams, the awards showcased the innovation, dedication, and excellence that continue to shape our sector. A massive thank you to everyone who joined us and helped make it such a memorable evening and a special mention to our headline sponsor Jomo People. We’re already looking forward to next year’s Awards!
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12 Days of Cnect Wales – Day 7✨🎄 Today we’re shining a spotlight on a very special member of our team— our Training Manager Christine Allen. While Cnect Wales celebrated its 20th Anniversary this year, Christine marked an amazing 17 years with us. We are grateful for her unwavering dedication and look forward to celebrating more milestones together. Thank you Christine!