As the holiday season begins and many start to wind down, we at Britannic want to take a moment to say THANK YOU to our incredible customers. Your support means the world to us.🎄 We hope you enjoy a magical Christmas filled with love, joy, and cherished moments. To spread some festive cheer, here’s a glimpse of our team celebrating with their furry friends and loved ones! 🐾❤️ Happy Christmas from all of us at Britannic! 🎅🎁 #HappyChristmas #Pets #ChristmasCelebrations #ClockingOff
Britannic
Telecommunications
Guildford, Surrey 2,802 followers
We improve customer experience and engagement through market-leading technology solutions.
About us
At Britannic, we are passionate about technology and its ability to drive meaningful change. Founded with a vision to revolutionise the way businesses operate, we have been at the forefront of technological innovation for over 40 years. Our team of experienced professionals brings a wealth of knowledge and expertise, ensuring that we deliver solutions that are not only innovative but also tailored to meet the unique needs of each client. We believe that the best solutions come from collaboration. Our consultative approach places our customers at the centre of the solution-finding process. By working closely with our clients, we develop a deep understanding of their goals, challenges, and aspirations. This partnership allows us to craft solutions that are precisely aligned with business objectives, ensuring success and sustainable growth.
- Website
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https://www.btlnet.co.uk
External link for Britannic
- Industry
- Telecommunications
- Company size
- 51-200 employees
- Headquarters
- Guildford, Surrey
- Type
- Privately Held
- Founded
- 1984
- Specialties
- Information Communication Technology, Unified Communications, Cloud and Hosted Telephony, SIP, Mitel Maintenance, Avaya Maintenance, Real-Time Communications, WAN, Project Design and Management, Contact Centre Technology, Software Development, Digital Transformation , Workplace Modernisation , Automation , IoT, Digital Interactions, Chatbots, AI, RPA, Managed Service , Cloud, PCI, 8x8 UC and Contact Centre, Five9 Intelligent Contact Centre, Cloud Contact Centre, Email Handling, Customer Engagement, Business Process Automation, and Remote and Hybrid Working
Locations
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Primary
Merrow Business Park
Guildford, Surrey GU4 7WA, GB
Employees at Britannic
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Jonathan Sharp
CEO
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Alex Chapman
Passion for #CustomerExperience overcoming challenges/budget pressures using #technology for improved customer engagement. Specialist in #Education…
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Bonnie Rose
Mitel Technical Engineer at Britannic Technologies Ltd
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Kay Heslop
HR & Learning & Development Manager at Britannic
Updates
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It’s been a month since our Annual Summit 2024, and the memories are still fresh in our minds. 💡💖 We’re so grateful to everyone who joined us—your passion, insights, and collaboration made it unforgettable. This event wasn’t just about innovation; it was about the connections we built and the stories we shared. 🎥 Watch the highlights and let’s keep the momentum alive. Thank you for being part of this journey. Let’s continue to make an impact together! #BritannicSummit2024 #BS24 #Gratitude #Collaboration #Innovation #CustomerExperience #Connecting
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Lovely to see our valued customer, Plus Dane, over the Christmas period! Always a pleasure. 🎄 #CustomerSuccess #PlusDane #WinterCampaign
Last week, we were delighted to see Michelle Ashurst, our Senior Account Manager at Britannic , who kindly brought lots of toys to support our Winter Campaign. Thank you for helping us make a difference! 🎅
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Customer Experience (CX) is no longer a “nice-to-have” — it’s a cornerstone of modern business success. At our Annual Summit, we explored this transformative topic in-depth, uncovering key insights that every business should know. We’ve distilled our findings into the Who, What, When, Where, Why, and How of CX, offering a clear framework to refine or elevate your customer experience strategy. This guide is designed to help you move beyond the basics and create a CX strategy that truly resonates with your customers. 📖 Read the full article to discover actionable insights: https://bit.ly/3D69p5g #CustomerExperience #BusinessStrategy #CXLeadership #CustomerSuccess #CX #CustomerExperienceFramework
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We’re thrilled to announce that Michael Njuguna has joined the team at Britannic as a Senior Account Manager! Michael brings a wealth of experience and expertise to our team, and we’re confident that his contributions will help drive success and innovation in our journey ahead. Welcome aboard, Michael! We’re looking forward to achieving great things together. ✨ #NewHire #TeamBritannic #WelcomeAboard #SeniorAccountManager #Hiring
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Post-pandemic, universities are facing a tough question: Do students still want to come back to campus? With the convenience of online learning, the pull of traditional university life has taken a hit. But here’s the twist: the solution might lie in an unexpected place—the dining hall. From data-driven dining experiences to addressing the critical link between food and mental health, there’s more to campus meals than meets the eye. Could reimagining the canteen reshape the entire #studentexperience? 👉 Read the full blog to explore how food can transform campuses and bring students back together. #HigherEducation #CampusLife #Innovation #StudentEngagement #DataDrivenInsights #UniversityExperience #MentalHealth
How the Canteen Could Be the Secret to Transforming the University Experience
Britannic on LinkedIn
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At Britannic, we’re passionate about giving back and celebrating diversity. This year, we were thrilled to support European Day of Languages, with our Head of Customer Experience, Jason Dendle, taking a starring role! Dressed in traditional Bavarian attire, Jason brought the magic of Germany to his children’s school. From animated readings of Urmel aus dem Eis in reception to cultural insights and fun German phrases with older students, he sparked curiosity and joy in every classroom. The day was filled with cultural celebrations—European food tastings, virtual tours, and colourful outfits—all inspiring a love for languages and diversity. We’re so proud of Jason for sharing his passion and helping create unforgettable memories for the next generation. 💙 #EuropeanDayOfLanguages #CommunityEngagement #CulturalDiversity #Inspiration #Charity #GivingBack
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What an amazing day! #BritannicSummit2024 #BS24
Helping businesses with Marketing, Campaigns, and Automation, to attract the best qualified leads, convert them into opportunities, that in turns create more revenues.
What’s your relationship with AI❓ Yet another great event. 2 days in a row, I feel spoilt! 😃 Brilliant topics, talks and conversations: ✅ Using empathy and AI to transform CX ✅ Being human in a digital world ✅ Driving innovation and customer success And a great panel that debated around subjects like: 👉 Is AI destroying all jobs or enhancing them 👉 Disconnection between leaders who want AI and their agents/advisors who fear AI 👉 Not implementing AI just for the sake of it Did you know that according to a McKinsey & Company’s survey there is a 20-30% productivity increase for organisations embracing digital transformation? Another report from Gartner says 56% of organisations are already using AI in at least one function and 78% of organisations are planning to adopt or explore AI technologies soon. Thank you Britannic for a well put and insightful Summit. Janette Fone , Laura Ball , Mass Fraulo , Bradlee Allen #AItechnology #OnlineBusiness #Ccaas #Saas #B2B #Zoom #BritannicSummit24 #Connections
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Our panel debate experts are sharing how Generative AI is transforming industries, driving innovation, and shaping the future. This live discussion is uncovering trends, applications, and possibilities redefining how we work, create, and grow. Ground breaking insights are being shared right now—stay tuned! Jonathan Sharp, Chris Angus, Laura Ball, Ed Creasey, Pat O'Donaghue and Jason Griffin #GenerativeAI #Innovation #FutureOfAI #IndustryLeaders #TechTransformation #AIInsights #BritannicSummit2024 #BS24
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We’re thrilled to have you join us for our Annual Summit this year! Whether you're here to network, learn, or simply connect with like-minded individuals, we can't wait to meet you! Our team is eager to chat with you, hear your ideas, and explore how we can collaborate. Feel free to stop by our dedicated booth or reach out to any of us during the event. 💬 Let’s make this a memorable and engaging experience together. Don’t forget to share your highlights and tag us at #BritannicSummit2024 and #BS24 — we’d love to see your journey! Janette Fone, Harriet Sharp, Rutendo Chingosho, Jonathan Sharp