Mulinge Sylvia M.B.S

When handling challenging customers, one aspect of emotional intelligence that proves indispensable is self-regulation. This prevents emotional outbursts that may compromise one's credibility.Ensure customer interactions remain positive always by practicing self regulation ultimately leading to satisfaction and loyalty in the long term. --------------------------------------------------------------------------- #EmotionalIntelligence #CustomerRelations #Positiveconversations #CustomerExperience #Softskills #Businesscommunication #EmpathyInBusiness #CustomerEngagement #ProfessionalDevlopment

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Monday CX Excerpts with Darlington. Customer-obsessed mindset - Customer Experience is everyone's responsibility across all functions of an organization. It is a definitive purpose to make customers happy. Customer Obsession starts from the top down. Two important key components of Customer Obsession is Customer Engagement and Employee Engagement. #CUSTOMEROBSESSION #CXEXPERIENCE #CUSTOMERENGAGEMENT #EMPLOYEEENGAGEMENT

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We present our comparative analysis of the MoMo from MTN UG & Airtel Money Uganda FY2023 performance for the two listed telecom companies on the UGANDA SECURITIES EXCHANGE (USE). Airtel Uganda MTN Uganda #MTNMoMo #AirtelMoney

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Emerald Finance Limited has partnered with Airtel Mobile Commerce Ltd (Airtel Money Zambia) to launch a digital micro term loan product ‘Ka’Starta Loan’ on the Airtel Money platform. The Loan service is designed to drive financial inclusion and provide affordable access to credit for Airtel Money subscribers in Zambia. The Ka’Starta micro loan aims to empower millions of Zambians by bridging the gap between traditional financial services and the underserved population, offering a seamless and accessible solution for instant access to loans via mobile phone. This partnership marks another significant milestone in the ongoing efforts to enhance digital financial services in Zambia. Speaking at the launch of the new loan service, Emerald Finance Chief Executive Officer, Mr. Kabeke Mulenga, CEO of Emerald Finance Limited (right in picture), expressed his excitement over the collaboration. “At Emerald Finance, we believe in the power of financial inclusion as a catalyst for economic growth and financial freedom. Our partnership with Airtel Mobile Commerce Zambia is a strategic move to ensure that affordable credit is available to everyone, regardless of their location or income level. Together, we are making it possible for more Zambians to access the financial resources they need to thrive,” Mulenga said. Adding: “We are excited to partner with Airtel Zambia to bring the Ka’Starta loan product to all qualifying Airtel Mobile Money subscribers. This initiative aligns perfectly with our vision to enhance financial inclusion and empower Zambians to achieve their economic goals. By leveraging digital channels, we are simplifying access to credit and fostering entrepreneurial growth across the nation.” Echoing these sentiments, Airtel Mobile Commerce Country Director Mr Andrew Chuma (left in picture) emphasized the importance of the partnership in driving financial inclusion in the country. “This partnership with Emerald Finance Limited is a testament to our commitment to providing innovative financial solutions that meet the needs of all Zambians. With this micro-term loan product, we are breaking down barriers to access to credit and empowering our customers to achieve their financial goals and aspirations. This is more than just a product; it is a step towards a more inclusive digital economy.” The micro-term loan product offers Airtel customers the ability to access small, short-term loans directly through their mobile phones, with flexible repayment terms designed to suit their needs. This service is available to all Airtel customers who meet the eligibility criteria, providing a quick, convenient, and secure way to obtain credit without the need for traditional banking infrastructure. Story at https://lnkd.in/dcjS4_2E

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Love this, community of SEVEN #we are #only a #think think means to #produce a #scenery according to our #thoughts in #real real means we are only to be there in the scenery to feel according to it either it is happy or anger or fear or sad we always move #step #forward with the #feel of #happy + #peace because with the feel of happy + peace we feel an energy of joy in our whole body with the feel of energy of joy in the whole body + the feel of real happiness + peace on stable bases, there is no resistance present on the way of journey of our life It means we are traveling journey of our life in a helicopter due to which, the process of our growth, development and reproduction are carry on either it belongs to our life or body we always #step #back with the #stable #stuck #sad + #stress #feel stable stuck sad + stress feel means to feel weakness in our whole body stable stuck sad + stress feel means a #resistance present in our life on stable bases to atop the process of growth either it belongs to our life or body on stable bases stable stuck sad + stress feel means it is the only enemy of our life who destroying our life and body We are only seeing but don't have a solution to change our sad + stress feel into the feel of real happiness and real peace on stable stuck bases behind no solution reason is present knowledge of the whole world about life is incomplete because we never thought about it, although we know every branch of science has infinite deep knowledge I had the highest intensity level of anger + fear + sad + stress feel in my life on stable stuck bases when I observed, I am going to be admitted in the hospital on permanent bases and there was no one present for me who care me on stable bases then I thought that there is a need for to think above the boundary limit of my knowledge about life due to which, I found very deep unique knowledge about life with justification to get the solution of problems to solve them on stable bases I want to help you that how you can get rid of your stuck sad + stress feel to move always step forward it needs you become my students "In any given moment we have two options: to think peaceful for growth or think stressful to stop the process of growth."

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MTN Uganda Appoints Thomas Motlepa as CTIO To know more about it read our full article here: https://lnkd.in/dh-Pyv8G . . . . . . #cionews #newsdesk #dailynews #trending #ThomasMotlepa #MTNUganda #CTIOAppointment #LeadershipChange #ExecutiveAppointment #TechLeadership #MTNUgandaCTIO #CorporateLeadership #InnovationLeadership #LeadershipNews

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Capacity building and character formation must be intentional. You need these two pivotal structures to be an effective leader. These are excerpts from the Nine Vital Features of Leadership at WIWIK21 by renowned journalist Bernard Avle. #leadership #thegloballeadershipforum

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Did you know? MTN Business's partnership with PSMFC enables public service employees to purchase smart devices such as laptops, smart phones, tablets and smart surveillance cameras. Need a new phone? Call 0762200036 to learn more! #MTNBusiness #BusinessDoneBetter

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The Phoenix Effect: Rising from the Ashes 🕊️🔥 Learning painful lessons requires parts of us to die, enabling a process of death and rebirth that leads to personal growth and redemption. 🔥 Pain is essential for growth. 🌱 Death and rebirth are constant life processes. 💔 Shattered dreams necessitate change. 🔍 Self-awareness helps identify what needs to go. 🌟 Embracing change can lead to something better. 🪵 Letting go of “dead wood” can be painful. 🌈 Transformation is a journey toward becoming our best selves. #PersonalGrowth #Resilience #Transformation #SelfDiscovery #LifeLessons #GrowthMindset #OvercomingAdversity #PhoenixEffect #Redemption #Inspiration #Motivation #Learning #Development #Success

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The product approach to sales and marketing plays an essential role in sales. This strategy focuses on the product's qualities and innovation. When products have major technological distinctions, firms must focus their marketing efforts on these unique qualities in order to effectively communicate value to buyers.

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Airtel Zambia PLC (Airtel Business Zambia) and Zambia Industrial Commercial Bank (ZICB) have formalized a Memorandum of Understanding and partnership that will significantly enhance the business landscape for Small and Medium Enterprises (SMEs) in Zambia, a pivotal step in their ongoing commitment to support the digital transformation of SMEs. This sector forms the backbone of the Zambian economy. ZICB Acting CEO Dr Louis Kabula said "Through various collaborations and partnerships, ZICB has developed a comprehensive digital banking platform that promotes capital management efficiency and business convenience for our clients. One of our core values is to lower the cost of doing business in Zambia, particularly for SMEs who, by their nature, handle the largest number of low-margin commercial transactions in our economy." "By working together, we will create an environment where SMEs can thrive, innovate, and contribute meaningfully to the national economy. I would like to take this opportunity to express my sincere gratitude to the team at Airtel Business for their unwavering support and commitment to this partnership," Dr Kabula added. Under this MOU, Airtel will provide free state-of-the-art 4G and 5G internet service devices (routers) to ZICB SME customers. These ZICB SME customers will only need to sign up on the Bank's internet banking platform and commit to activating bundles on these devices on a monthly basis. “We are firm believers that when great companies come together, great things happen. And this is a testament to the memorandum of understanding that we have signed today with ZICB as this agreement will enable SMEs banking with ZICB to easily access internet banking services in the comfort of their business premises or even homes. This is a significant milestone for us as we witness the evolution of technology and how it is now helping us create strategic partnerships,” Airtel Business Director, Lindiwe Banda said. “What is important to note is that the Airtel devices will come at no cost to the SME as they will only need to sign a contract of activating monthly bundles thus empowering the businesses and making it easy for them to do any online invoicing and keep record of their transactions," she added. This is being done for SME clients to provide them with reliable and high-speed internet access through Airtel devices, enabling them to enhance their operational efficiency, access new markets, and improve their overall competitiveness.

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NCBA Group continues to lead the way in digital transformation with its innovative solutions designed to enhance customer experience and operational efficiency. The bank’s latest offerings include the NCBA Till, which allows businesses to process payments directly to Mpesa or Airtel Money Tills from their NCBA accounts, eliminating the need for withdrawals to mobile wallets. This feature supports multiple shortcodes and provides real-time transaction notifications through robust API integration, streamlining financial operations for businesses. In a groundbreaking move, NCBA has introduced the 15-Second Conditional Approval for asset financing, revolutionizing loan application processes. This industry-first solution enables customers to receive conditional loan approvals within just 15 seconds, drastically reducing wait times and providing swift access to financing. This innovation exemplifies NCBA’s commitment to leveraging technology to deliver efficient, customer-centric services. The bank has also enhanced its credit card offerings, positioning itself as a leader in the payments space. NCBA’s Visa cardholders recently had the opportunity to win a fully paid trip to the 2024 Paris Olympics, while cardholders benefit from discounts and cash back on payments. These initiatives underscore the bank’s dedication to offering value and convenience to its customers. NCBA’s digital products, including advanced mobile banking solutions, such as the NCBA Now app, further streamline customer interactions by supporting bill payments and card management. This ongoing digital transformation not only boosts operational efficiency but also ensures that NCBA remains at the forefront of delivering secure, innovative financial services. #DigitalTransformation #Fintech #BankingInnovation #CustomerExperience #NCBABank #FinancialServices #AssetFinancing #PaymentSolutions #MobileBanking To read more: https://zurl.co/hHMU

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Starting is the Hardest Part, But Once You Begin, There's No Stopping You! 🚀 We've all been there – standing at the starting line, feeling the weight of the unknown. But remember, the journey of a thousand miles begins with a single step. Once you take that step, embrace the momentum and let it propel you forward. Challenges will come, but with determination and resilience, you'll find your stride. Don't let fear hold you back. Start today, and let nothing stand in your way! 💪 #Beginnings #Resilience #NoStoppingYou #PersonalGrowth #Motivation Video Credits: LinkedIn || @billionaires.show || Respective owners.

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When preparation meets opportunity. We need to take charge of our destinies by preparing diligently and being receptive to the opportunities that life presents. Doors will be opened by He who holds all the keys but… You have to walk through it. You have to be prepared for what lies ahead Growth is uncomfortable but with Him by my side, I will embrace it. #mentalhealth #spiritualgrowth #personalgrowth

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leadership... Actions first ,words later .

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For anything to become a part of my life, I need to practice until it becomes a habit. This applies to both good and bad habits!. I am the decision maker. It just take 1 month of continuous effort and that becomes a habit and it happens automatically without conscious effort. #iamanearlybird #sangappabellanki10x #ITProYoga3545 #costofignorance

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https://lnkd.in/d_46chwN On today's Musings, Oladapo Dosunmu wraps up as he reveals the SECRET SAUCE to unlocking new opportunities - the POWER OF NETWORKING! Watch, like, share your thoughts in the comment section & subcribe to my YouTube channel for free weekly tips. Let's connect, grow, and thrive together! #Networking #PersonalGrowth #WednesdayMusingswithBlossom

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