Program Assistant - Assessment Center

Description Columbia Basin College (CBC) is committed to our vision to be the educational home that transforms students' lives through economic and social mobility.
We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population.
As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all.
We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals.
CBC seeks a Program Assistant to support the mission of Columbia Basin College by supporting the Assessment Center.
This position provides smooth administration of assessments, maintaining the integrity of testing processes, and providing exceptional support to students.
Through these efforts, the Program Assistant facilitates student success, completion of degrees and certifications, and the attainment of meaningful employment, thereby aligning with CBC's mission to transform students' lives and strengthen the communities it serves.
This position reports to the Director for the Assessment Center.
This position closes on April 21, 2024 @ 11:59 PM Pacific Time.
If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.
edu or (509) 542-4407.
Primary Responsibilities Serve as a primary contact with program participants for a variety of assessments; perform a variety of public relations functions staying up to date with the College’s brand; coordinate arrangements for program activities such as large testing sessions, meetings, conferences, and off-site events; coordinate accommodated test administration for students with a documented disability; Prepare daily testing rosters; verify all supporting documentation; troubleshoot and resolve discrepancies; Report and resolve technical issues involving exam delivery during test sessions for all exam sponsors with help from technical support teams; produce and submit reports detailing technical and/or operational issues as well as potential candidate misconduct; Manage check-in process, including editing records, printing test scores and reports, lab set-up, proctoring for in-person, online and off-site sessions; Ensure and maintain security of test materials and confidentiality of test results and other sensitive information; adhere to the standards and guidelines of the National College Testing Association; Establish and maintain records and files; record statistical information; prepare narrative and/or statistical reports regarding program operations; Attain and remain up-to-date with training, certifications and in-service for all test publisher testing and authorized GED examiner requirements; May direct the work of student workers; and Perform related duties as assigned.
Required Qualifications High school graduate or equivalent; and Two (2) years of full-time clerical experience.
Preferred Qualifications Associate's degree or equivalent from an institutionally accredited college or university; and Bilingual in Spanish and English.
Skills and Abilities Analytical Skills: Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures; Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments; Computer Skills: Ability to use Microsoft Office Suite with proficiency; Interpersonal Skills: Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things; Oral Communication: Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; Written Communication: Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information; Professionalism: Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments; Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality; and Technical Skills: Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
Terms of Employment This position is a full-time classified staff position.
The position is overtime eligible and the typical work hours are Monday through Thursday from 7:00 a.
m.
to 4:30 p.
m.
and Friday from 7:00 a.
m.
to 12:00 p.
m.
; however, must be available to work a flexible schedule when prior notice is given by the College.
This position is available immediately.
Process Note Prior to a new hire, a background check including criminal record history will be conducted.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Additionally, pursuant to RCW 28B.
112.
080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer.
By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.
**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.
g.
, Communication, Analytical Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.
).
Conditions of Employment In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.
If you are hired, you will need to provide proof of identity and documentation of U.
S.
citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws.
CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics.
Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.
Other Job Elements The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position.
Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
Physical Demands While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects.
The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc.
Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.
Working Conditions Usual office working conditions.
The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.
Union Clause This is a bargaining unit position represented by the Washington Public Employees Association (WPEA).
Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.