SUMMARY
The casual dining attendant is responsible to ensure that all guests are provided a fast, friendly quality dining experience.
Duties will involve service of food and beverage items, collecting payment, cleaning and restocking in assigned venue.
Each team member ensures that the outlet is clean, organized and ready for the start of service.
They will follow instruction from Food and Beverage management to ensure the quality of food and excellence of service throughout their assigned shift.
SPECIFIC DUTIES AND RESPONSIBILITIES
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.
This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.
It may be expanded to include other duties and responsibilities deemed necessary.
• Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
• Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
• Adheres to all Standard Operating Procedures (SOPs) to include cash and food handling requirements.
• Present and maintain a professional appearance and attitude.
• Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.
• Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
• Ensures and maintains cleanliness and orderliness of the service area and ensures the dining room / venue floor is presentable at all times.
• Maintains confidentiality and security of relevant information.
• Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
• Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
• Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
• Demonstrated ability to communicate effectively.
Shows dignity, kindness and respect to guests and Team Members.
• Other duties as assigned.
STANDARDS OF PERFORMANCE
• Maintaining interpersonal working relationship among all personnel.
• All internal and external guests must be treated in a manner to ensure complete satisfaction.
Always strive to exceed our guests’ expectations
• Ability to work effectively with others
• Ability to work in fast-paced environment
• Oral and written communication skills.
• Willingness to work flexible hours and handle high pressure situations in an interruptive environment
• Available to work when needed, including weekends, holidays, and nights.
EDUCATION, TRAINING, AND EXPERIENCE
Must have a high school diploma or equivalent preferred.
Customer Service or Food & Beverage experience is preferred.
REASONING ABILITY
Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
CERTIFICATES AND LICENSES
Must be able to obtain and maintain applicable licensing
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
The noise level in the work environment is loud.
There is smoking in portions of the casino, and therefore the environment may be smoky.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee may also be required to lift, push, and pull up to 50lbs independently and more than 50lbs with assistance.
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