Customer Service Representative

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.
Join Our Community of Food People! Provide contact and liaison between customers and internal departments.
Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers.
Process pickup requests from customers and Territory Managers.
Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers.
Solicit sale of new or additional services or products.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Key customer orders.
Work front window & filing as needed.
Others duties as assigned.
SUPERVISION : NA RELATIONSHIPS Internal : Sales, Operations/Distribution/Production/Support.
The incumbent is required to interact with associates at all levels of responsibility throughout the company in a professional manner.
External : The incumbent is required to interact with customers in a professional manner.
WORK ENVIRONMENT Professional office environment and will require you to interact with customers.
MINIMUM QUALIFICATIONS Excellent verbal communication skills and problem resolution ability required.
Familiarity with Microsoft Office products.
Phone technology experience preferred.
Education High School diploma or equivalent required.
Degree preferred.
PREFERRED QUALIFICATIONS Minimum of three years' experience in customer service call center environment required.
Experience in food service distribution a plus.
PHYSICAL QUALIFICATIONS Must be able to perform the following physical activities for described length of time List the required physical activities including length of time performing each activity referencing the key below OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER JOB REQUIRES WORKER TO: FREQUENCY: STAND OCCASIONALLY WALK OCCASIONALLY DRIVE NEVER SIT CONTINUOUSLY LIFT 1-10 lbs (Sedentary) FREQUENTLY 11-20 lbs (Light) OCCASIONALLY 21-50 lbs (Medium) OCCASIONALLY 51-100 lbs (Heavy) NEVER Over 100 lbs (Very Heavy) NEVER CARRY 1-10 lbs (Sedentary) OCCASIONALLY 11-20 lbs (Light) OCCASIONALLY 21-50 lbs (Medium) OCCASIONALLY 51-100 lbs (Heavy) NEVER Over 100 lbs (Very Heavy) NEVER PUSH/PULL OCCASIONALLY Climb/Balance OCCASIONALLY STOOP/SQUAT OCCASIONALLY KNEEL OCCASIONALLY BEND OCCASIONALLY REACH ABOVE SHOULDER OCCASIONALLY TWIST OCCASIONALLY MANIPULATE OBJECTS OCCASIONALLY MANUEL DEXTERITY OCCASIONALLY ***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***